Presented at Surf Expo on Thursday, January 14, 2016 in Orlando FL by Mike Duncan. It’s no longer enough to build a beautiful website and wait for sales to roll in. In order to succeed, your business needs to take advantage of multiple channels, such as mobile, social, and PPC, in order to attract the traffic you need to succeed. In this session, we’ll discuss effective strategies, creative tactics, and shipping solutions to help your business stand out across every channel.
4. Multi-Channel eCommerce
» Selling your products in more places to improve revenue,
increase visibility, and meet consumers where they are.
5. All the Options
» Direct Traffic (SEO, Email marketing, Event, etc.)
» Paid Search (PPC, Sponsored, Blog)
» Comparison Shopping Engines (over 100 CSEs, many of
which are free. CSEs can drive traffic to individual items
on your site for further conversion)
» Mobile (people shop from their phones—optimize for
mobile)
» Social (new opportunities to sell on social networks, such
as Facebook, Twitter, Instagram.
6. The Reality of Retail in 2015
» 60% of adult Americans are happy to know they won’t
have to shop in a crowded mall or store.
» 71% of shoppers believe they will get a better deal online
than in stores.
» Only 28% of U.S. small businesses sell their products
online.
» 40% of men and 33% of women aged 18-34 say they
would ideally “buy everything online.”
7. The Showrooming Boom
» Half of brick & mortars retailers are used for “showrooming.”
Customers preview the product in your store, and then buy it online
later at a lower price.
» 72% of young shoppers research online before purchasing in a store.
» Two thirds of in-store shoppers will check prices on their phone before
making a purchase.
14. » Responsive devices outnumber desktops in search
» Google labels if your website is mobile-friendly
-Maintain a positive user experience and SEO rank
» Responsive Tool:
responsivedesignchecker.com
www.sageisland.com/size-matters.html
37. Pros of Multi-Channel eCommerce
» Increased sales. Sellers on Amazon report a 50%
increase in sales when they join Amazon Marketplace.
» Customer acquisition. Customers will stumble upon you
while searching for other products in the same place.
» Marketplace infrastructure. Shopping malls thrive on
“strength in numbers.” Online marketplaces work the
same way.
38. Cons of Multi-Channel eCommerce
» Marketplace fees. The marketplace requires a cut of your
profits. Fees vary from site to site.
» Marketplace infrastructure. To create a cohesive
marketplace, your products may be stripped of their
branding so there’s no trace of the seller.
» Upkeep. Online inventory doesn’t sync automatically with
the products you sell in your store. Keeping inventory
accurate can be time-consuming.
39.
40. » Online marketplace focused on independent
makers, handmade and vintage items, and one-
of-a-kind gifts.
» More than 1.5 million sellers, 54 million users,
and 35 million products listed for sale in 2015.
» Total Etsy sales in 2014: $1.93 billion
41.
42. » eCommerce site for electronics, cars, clothing,
collectibles, sporting goods, etc. Best source of
used or vintage items.
» More than 25 million sellers, 157 million users, and
800 million items listed for sale in 2015.
» Number of daily searches on eBay: 250+ million
43. » Human trafficking is their newest category, showing
an increase of 10% since 2012.
» QuidBids hasn’t eaten into any of eBay’s business
because it’s stupid.
» Most regular eBay users rarely leave the house nor
have any social skills or many friends.
» Stats provided by SIMA staff.
44.
45.
46. » The largest online retailer for books, movies, music,
games, electronics, etc.
» In 2015, items ordered from Amazon on Cyber
Monday rose more than 40%, exceeding 23 million for
the first time.
» In 2015, Amazon delivered more than a billion items
from around the world.
» No branding
» They will own your soul.
47.
48.
49.
50. » Most people search Google for information about
products. Google Shopping puts your products listings
into the search results.
» Combines inventory, shopping campaigns, and location
targeted advertising.
» Can direct users to a specific item on your website,
driving sales to your online store.
51. Social Media
» The average user spends 1.72 hours a day on social
media, equal to 28% of all online activity.
» Social media platforms have begun to offer retailers
the option to sell their products directly on their sites.
» Currently open to retailers: Facebook, Twitter,
Instagram, Pinterest.
52. More Important Than Ever
» Offer support across all channels
» Listen to mentions on social media and respond
» Provide online chat
» Focus on timely responses
53. After the Sale: Shipping and Returning
» 64% of retail shoppers think delivery speed is important
when purchasing online
» 83% of shoppers would shop online more, knowing they
could have free shipping
» 47% of all online orders include free shipping