SOCIAL BY DESIGN
Building Around People to Drive Brand Affinity and Direct Response




     Phillip Rather | Agency Partner
THE STATE OF THE INTERNET
The culture of the web is changing:
The internet is being reorganized around people.




     Browse           Search                            Discover

      90’s              00’s                                  10’s



                         Source: BDO USA "Retail Compass Survey of CMOs," November, 2010
As we move toward a people-centric web,
successful businesses will effectively leverage social
connections                                    Social
                                                              Networking
                                                                   +52%


                                     Search
                                     +1%




            -21%         -2%
 -28%
                      Classifieds/
  Email     Portals
                       Auctions
                                       Source: ComScore Global Y/Y change Jan 2010 - Jan
                                                            2011
Facebook’s approach to people centered marketing is
focused on ease, value and the ability to share

     1) Make it EASY to
       make authentic
         connections

                                      Social plugin

                          Your                 A fan base
                          Page               with Like ads




                          Sponsored
                          Stories                Publish to
                                                       fans
                             Ads with
                              Friends                         2) Provide VALUE to
                                                               your fans so they’ll
3) Know your fans
                                                              want to engage with
and empower them
                                                                   your brand
    to SHARE
Fans are more valuable when they
impact their friends
                                Facebook population




                               Friends of fans
                               40M friends


  My friend likes this brand
                                        Fan base
  Ads with friends
                                        200K fans

                                                      US data
This is the NEW word of mouth - it is
twice as effective

        1.6X
     lift in brand recall

           2X                VS
      lift in message
         awareness

           4X                     Meg Griffing Sloan, Becca Foy, and 14
                                  other friends like Heineken
   lift in purchase intent


                                                                   Source: Nielsen
Marketplace Ads
Drive action and direct-response transactions

                                    •   Auction-based pricing
                                         •   CPC or CPM
                                         •   Rich targeting
            1
                                    •   Drive actions
                                    •   Ad formats
            2
                                         •   Event
                                         •   Like
            3
                                         •   Standard

            4
Sponsored Stories are a new way
to scale word of mouth
                       •   Word-of-mouth
                       •   Come from News Feed
                       •   Sponsored stories:
                            •   Page likes
                            •   Domain likes
                            •   Page posts
                            •   Page post likes
                            •   App used
                            •   Game played
                            •   Place check-ins
                            •   Open Graph Edges
"Sponsored stories have the impact of earned,
   with the scale and predictability of paid.
    People sharing stories with people."
Traditional Digital Marketing Approach



Impressions




Traffic
                Retail Website




Conversion
Digital Marketing Gone Social


       Brand Message
Paid



Earned            Mike Tuttle Likes                   Sara Jones Likes   Joe Smith Likes
                  this Brand                          this Brand         this Brand




Owned                    Brand publishes content to
                         connections
Retarget Fans
Leverage existing connections for a more efficient cost per
lead.



                                                          Targeting a brand’s
                                                          Facebook fans results
                                                          in 15-44% lower
                                                          acquisition cost when
                                                          compared to targeting
                                                          non-fans.




  http://www.insidefacebook.com/2011/06/06/target-facebook-fans-cheaper-
  registrations/
Generate leads directly on
Facebook
F8/Adweek Updates

• Timeline

• New Ad Unit

• Open Graph Edges
  (watched, listened, etc)
Q&A

SEMPO AZ Facebook Event - Phillip Rather

  • 1.
    SOCIAL BY DESIGN BuildingAround People to Drive Brand Affinity and Direct Response Phillip Rather | Agency Partner
  • 2.
    THE STATE OFTHE INTERNET
  • 3.
    The culture ofthe web is changing: The internet is being reorganized around people. Browse Search Discover 90’s 00’s 10’s Source: BDO USA "Retail Compass Survey of CMOs," November, 2010
  • 4.
    As we movetoward a people-centric web, successful businesses will effectively leverage social connections Social Networking +52% Search +1% -21% -2% -28% Classifieds/ Email Portals Auctions Source: ComScore Global Y/Y change Jan 2010 - Jan 2011
  • 5.
    Facebook’s approach topeople centered marketing is focused on ease, value and the ability to share 1) Make it EASY to make authentic connections Social plugin Your A fan base Page with Like ads Sponsored Stories Publish to fans Ads with Friends 2) Provide VALUE to your fans so they’ll 3) Know your fans want to engage with and empower them your brand to SHARE
  • 6.
    Fans are morevaluable when they impact their friends Facebook population Friends of fans 40M friends My friend likes this brand Fan base Ads with friends 200K fans US data
  • 7.
    This is theNEW word of mouth - it is twice as effective 1.6X lift in brand recall 2X VS lift in message awareness 4X Meg Griffing Sloan, Becca Foy, and 14 other friends like Heineken lift in purchase intent Source: Nielsen
  • 8.
    Marketplace Ads Drive actionand direct-response transactions • Auction-based pricing • CPC or CPM • Rich targeting 1 • Drive actions • Ad formats 2 • Event • Like 3 • Standard 4
  • 9.
    Sponsored Stories area new way to scale word of mouth • Word-of-mouth • Come from News Feed • Sponsored stories: • Page likes • Domain likes • Page posts • Page post likes • App used • Game played • Place check-ins • Open Graph Edges
  • 10.
    "Sponsored stories havethe impact of earned, with the scale and predictability of paid. People sharing stories with people."
  • 11.
    Traditional Digital MarketingApproach Impressions Traffic Retail Website Conversion
  • 12.
    Digital Marketing GoneSocial Brand Message Paid Earned Mike Tuttle Likes Sara Jones Likes Joe Smith Likes this Brand this Brand this Brand Owned Brand publishes content to connections
  • 14.
    Retarget Fans Leverage existingconnections for a more efficient cost per lead. Targeting a brand’s Facebook fans results in 15-44% lower acquisition cost when compared to targeting non-fans. http://www.insidefacebook.com/2011/06/06/target-facebook-fans-cheaper- registrations/
  • 15.
  • 16.
    F8/Adweek Updates • Timeline •New Ad Unit • Open Graph Edges (watched, listened, etc)
  • 17.