The rainmakers of sales all learn how to handle tough customers – it's one of the rights of passage. My webinar for ambitious sales people reveals how.
Join me for a live session?
Feb 8, 2:00 EST - Follow the link below:
https://www2.gotomeeting.com/register/970482346
Umbrella's up,
Andy Horner
Chief Architect
Ace of Sales
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
How To Be Assertive At Work Without Being RudeAssertiveWay
Express your needs, desires, feelings, and ideas with “I statements” in a mutually respectful way. Avoid weak and insecure language. Manage your negative emotions. And be curious about other people’s behaviors and feelings.
Here's What’s Included In This Slideshare:
• Understand what assertiveness means and how it can help you
• Identify the 4 communication types
• Know when to communicate assertively
• Adopt these 5 assertiveness beliefs
• Develop these assertive expressions
• Recognize 20 assertiveness strategies
• Adopt an assertive body language
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
How To Be Assertive At Work Without Being RudeAssertiveWay
Express your needs, desires, feelings, and ideas with “I statements” in a mutually respectful way. Avoid weak and insecure language. Manage your negative emotions. And be curious about other people’s behaviors and feelings.
Here's What’s Included In This Slideshare:
• Understand what assertiveness means and how it can help you
• Identify the 4 communication types
• Know when to communicate assertively
• Adopt these 5 assertiveness beliefs
• Develop these assertive expressions
• Recognize 20 assertiveness strategies
• Adopt an assertive body language
This Presentations talks about knowing more about your personality, know more about different types of people that might be difficult. Finally, tips on how to deal with them.
Remember: You could be one of the difficult people so be fair :)
5 Tips To Thrive As An Immigrant - Essential Skills To Be Successful In A New...AssertiveWay
To thrive in a new culture, immigrants must be selective with the advice they get, reach out to more people, ask for support sooner than later, advocate for themselves, and embrace negative feedback.
Immigrating to a new country can be overwhelming, lonely, and stressful. That is why it is essential to get the right people to support you, to be adaptable, and take command over your experience.
I interviewed Henri Nkuepo, international lawyer and author of “New Immigrant Playbook – Strategies for Success in Your New Country” about how immigrants can find success faster and with less hardship.
Henri talks about the importance of being selective in the advice you welcome, reaching out to the right people, speaking up at work and in life while being your own best advocate, not shying away from asking for support, and embracing negative feedback.
Here are my favorite quotes from my interview with Henri Nkuepo.
Slides to accompany a bite-size training session on handling difficult people. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Whos Pushing Your Buttons? Dealing with Negative and Difficult People Colorado State Library
It’s inevitable, at some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. You know these people; they seem to be chronically critical, belligerent, indignant, angry, or just plain rude. But it doesn’t have to be that way for you. Learning tactics for dealing with negative or difficult people will help you survive in the workplace. Part of the CSL In Session online learning series - September 19, 2012 with Jean Marie Heilig.
How to Express Yourself In meetings With Confidence (7 Easy Ways To Speak And...AssertiveWay
Do you find it challenging to speak up in meetings (both in person and virtual)?
Do you find it hard to express your opinions, views, and ideas?
Have you ever gone into and come out of a working meeting completely silent?
Consider these 7 meeting tips.
#speakwithconfidence #speakingtips #overcomefear #introverts #introvertstruggles #introvertproblems #shareyourexperience
How to deal with difficult people - Timothy DimoffCase IQ
If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people. Handling these situations competently can help you get the results you need rather than an ugly confrontation. Join i-Sight and Timothy Dimoff for a free one-hour webinar: How to Deal with Difficult People.
During this webinar you will learn;
Aggressive versus assertive behavior
The difference between reacting and responding
Stages of aggression
De-escalating aggression
Things never to say to someone
How to speak “Peace Language”
How To Not Take Being Judged Too Seriously - To Be More Confident And Stop Wo...AssertiveWay
Do you always feel like you’re being judged by others? Do you feel like people judge you unfairly? Does it bother you?
You can’t stop others from judging you, but you can police it. Judgement reveals more about the person judging than the person being judged. Don’t let it ruin your day.
People do a poor job judging others because they have limited information and have biases.
Judgement always feels like a threat, but usually isn’t. Not all judgement is equal. Assess who, what, and when judgement matters.
Here are 12 questions to help you not take judgment seriously.
1. Will their judgement matter 3 years from now?
2. Can their judgement cause you any real harm?
3. Does the judgement have any significant meaning for you?
4. Are they actually judging you?
5. Do you admire and respect them?
6. Are they well intentioned?
7. Are they knowledgeable enough?
8. Do they understand your perspective?
9. Do you agree with their expectation of you?
10. Do you want feedback on that topic now?
11. Is the way they are delivering judgment serving you?
12. What does someone that you actually admire and respect think of you?
When judgement matters, engage in dialogue, ask for honest opinion, specific examples, and suggestions.
For the full article, mp3, visuals, and quotes go to: https://assertiveway.com/how-to-stop-feeling-like-you-are-being-judged
Listening To Learn presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Communication presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
This Presentations talks about knowing more about your personality, know more about different types of people that might be difficult. Finally, tips on how to deal with them.
Remember: You could be one of the difficult people so be fair :)
5 Tips To Thrive As An Immigrant - Essential Skills To Be Successful In A New...AssertiveWay
To thrive in a new culture, immigrants must be selective with the advice they get, reach out to more people, ask for support sooner than later, advocate for themselves, and embrace negative feedback.
Immigrating to a new country can be overwhelming, lonely, and stressful. That is why it is essential to get the right people to support you, to be adaptable, and take command over your experience.
I interviewed Henri Nkuepo, international lawyer and author of “New Immigrant Playbook – Strategies for Success in Your New Country” about how immigrants can find success faster and with less hardship.
Henri talks about the importance of being selective in the advice you welcome, reaching out to the right people, speaking up at work and in life while being your own best advocate, not shying away from asking for support, and embracing negative feedback.
Here are my favorite quotes from my interview with Henri Nkuepo.
Slides to accompany a bite-size training session on handling difficult people. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Whos Pushing Your Buttons? Dealing with Negative and Difficult People Colorado State Library
It’s inevitable, at some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. You know these people; they seem to be chronically critical, belligerent, indignant, angry, or just plain rude. But it doesn’t have to be that way for you. Learning tactics for dealing with negative or difficult people will help you survive in the workplace. Part of the CSL In Session online learning series - September 19, 2012 with Jean Marie Heilig.
How to Express Yourself In meetings With Confidence (7 Easy Ways To Speak And...AssertiveWay
Do you find it challenging to speak up in meetings (both in person and virtual)?
Do you find it hard to express your opinions, views, and ideas?
Have you ever gone into and come out of a working meeting completely silent?
Consider these 7 meeting tips.
#speakwithconfidence #speakingtips #overcomefear #introverts #introvertstruggles #introvertproblems #shareyourexperience
How to deal with difficult people - Timothy DimoffCase IQ
If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people. Handling these situations competently can help you get the results you need rather than an ugly confrontation. Join i-Sight and Timothy Dimoff for a free one-hour webinar: How to Deal with Difficult People.
During this webinar you will learn;
Aggressive versus assertive behavior
The difference between reacting and responding
Stages of aggression
De-escalating aggression
Things never to say to someone
How to speak “Peace Language”
How To Not Take Being Judged Too Seriously - To Be More Confident And Stop Wo...AssertiveWay
Do you always feel like you’re being judged by others? Do you feel like people judge you unfairly? Does it bother you?
You can’t stop others from judging you, but you can police it. Judgement reveals more about the person judging than the person being judged. Don’t let it ruin your day.
People do a poor job judging others because they have limited information and have biases.
Judgement always feels like a threat, but usually isn’t. Not all judgement is equal. Assess who, what, and when judgement matters.
Here are 12 questions to help you not take judgment seriously.
1. Will their judgement matter 3 years from now?
2. Can their judgement cause you any real harm?
3. Does the judgement have any significant meaning for you?
4. Are they actually judging you?
5. Do you admire and respect them?
6. Are they well intentioned?
7. Are they knowledgeable enough?
8. Do they understand your perspective?
9. Do you agree with their expectation of you?
10. Do you want feedback on that topic now?
11. Is the way they are delivering judgment serving you?
12. What does someone that you actually admire and respect think of you?
When judgement matters, engage in dialogue, ask for honest opinion, specific examples, and suggestions.
For the full article, mp3, visuals, and quotes go to: https://assertiveway.com/how-to-stop-feeling-like-you-are-being-judged
Listening To Learn presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Communication presentation prepared for Wood Badge Course S5-420-17. Designed to be printed and used as a flip book for patrol presentation as Troop Guide.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
10 marketing activities to improve your bottom lineSomething Big
It’s crucial to review your marketing efforts at year-end in order to improve productivity and effectiveness. It could have a significant impact on whether you meet your annual targets, as well as what next year has in store for your business.
Read our advice for what you need to think about during the festive period.
If you need any support with your marketing and communications activities, or want to discuss ideas for future campaigns, get in touch via hello@somethingbig.co.uk or 01483 746650.
The Strategic Marketing Process - How to Structure Your Marketing Activities ...Moderandi Inc.
This guide defines a marketing process that you can use to put structure around your daily, monthly and annual marketing and sales activities.
The process covers more than just traditional marketing and ties together all go-to-market business activities: strategic planning, financial planning and measurement, creative development, marketing execution and sales, and customer retention.
Raising the subject of justice or highlighting the injustice, takes courage. How do we challenge someone or your organisation without creating conflict and in a way that means you make allies not enemies?
A concrete approach to having the most discussions well.
Everybody lies sometimes. This is true. Research has shown that 60 per cent of people lie at least once in a 10-minute conversation with a stranger. But many lies are benign, constructed to preserve someone’s feelings, save face or avoid damaging a relationship. These lies are usually harmless, expected and appreciated.
Dishonesty in the workplace, however, can be dangerous. From the lies told in employment interviews to tales spun in the boardroom, workplace dishonesty can affect a company’s security, morale and bottom line. HR professionals and investigators should be skilled and trained to detect lies.
Join Timothy Dimoff, security expert and president of SACS Consulting, as he discusses workplace dishonesty and what to do about it.
Christopher Rausch - "Create YOUR Unstoppable Attitude for Personal & Profess...Christopher Rausch
http://www.christopherrausch.com
Christopher Rausch, creator of The KICKASS Guide to life, is a professional and inspirational keynote speaker.
In this presentation, Christopher shares his entire presentation from his two live event held twice a year in Southern California.
Also, as a trainer and consultant, Christopher specializes in helping organizations strengthen leadership and team-building skills by helping understand the different dynamics of human conditioning. Furthermore, he shares through practical demonstration how to become better communicators.
For more information, please visit http://www.christopherrausch.com
My preso from the Thoughtworks Agile Webinars series. I designed some of the slides with an online synchronous audience in mind, so please don't be upset if the slide doesn't make sense in your context.
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
Even extroverts and closet introverts can benefit from many of these interview secrets. Introverts often feel especially challenged by an interview as any out of the ordinary communication can be worrisome. Given the level of importance attached to an interview, it may really ramp up nervousness and keep them from performing their best. If you are an introvert or want to perform your best during an upcoming interview – apply these interview secrets for a stellar performance.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
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Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
6. Andy,
I signed up, I scheduled time to be available, I went to the webinar, and
I could not hear a thing. My prompt said that I was being muted by the
host of the webinar. I sent in two questions about my situation and in
ten minutes no one responded.
You are giving sales training? Really?
The hell with you,
Jim
7. Andy,
I am so happy for your success.
You not only did not answer my question, you did not ask any questions
to clarify my challenges. The patronizing school girl pout from your last
line came through loud and clear. Do you really work for Jeffrey? More
importantly are you going to take that skirt off and wade back into the
s
fight? I still have unresolved issues and one foot out the door.
Are you going to let me walk away?
Jim
8. Jim,
First off, I don't work for Jeffrey. I work with him - we're partners.
I'd be thrilled to answer your question. Give me a second to get
my notepad out of my purse.
Waiting patiently with pen in hand from hell,
Andy
9. Andy,
I read your e-mail and smiled right away and then grunted out loud.
I re-read it this morning two or three times and laughed out loud.
Nice job.
I read over our e-mails of the last few days I am afraid that the person
acting like a diva was me. Please accept my sincerest apology. Its good
for me to get knocked off my high horse once in a while and have to
crawl back into the saddle. Again please forgive my personal assault.
Yours truly,
Jim
27. What not to do...
• Don’t bludgeon them with “How ‘bout now?”
• Don’t check in with “I’m checking in...”
• Don’t accuse with “But you said...”
• Don’t annoy with “Any further questions?”
• Don’t keep calling with nothing to say
• Don’t be overly eager or intense
• Don’t sound desperate
• Don’t bribe them
• Don’t write in paragraphs
• Don’t write in streams of consciousness
• Don’t ask them to do the work
• Don’t ask about their kids
• Don’t give up
28. What to do...
• Follow up quick
• Offer ideas
• Send relevant articles and info
• Send customer examples
• Use humor
• Send them a referral
• Buy them lunch
• Ask a simple question
• Be clever
• Use visuals
• Use email, video, and print
• Call on occasion with something new
• Keep going until they ask you to stop
45. v
Relationtime to bonding over shared
• Give plenty
Rational
al
interests s.
• Don’t focus on the details, unless they
probe
46. v
Relationtime to bonding over shared
• Give plenty
Rational
al
interests s.
• Don’t focus on the details, unless they
probe
• Reveal your passions and emotions
49. Relation vachievements and goals
• Ask about their
Rational
al s. technical and offer
• Be prepared to get
proof
50. Relation vachievements and goals
• Ask about their
Rational
al s. technical and offer
• Be prepared to get
proof
• Get your team experts involved
immediately
51.
52. Words of Wisdom
Two things you must quickly
uncover with a new customer:
how they relate and respond.
64. Try This
Respectfully say,
“I completely disagree.”
65. • The term, “That’s interesting” is usually
Voice Cues
negative
• Give short answers unless you hear, “Tell me
more!”
• The reply, “Uh, sure” translates to “Do I have
to?”
• If their voice becomes rapid or raised, cut it
short
76. Don’t baseFinal decision to hang in
your Thought
there
with a tough customer on your
feelings.
Base it on the degree to which they’re
being unreasonable and affecting
other customers.