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Self efficacy
Salaries of 5 managers x 30 minutes = 150 minutes = 2.5 hours Average hourly rate of senior manager = €100/hour Cost of 30 minute meeting = 2.5 hours x €100/hour = €250 So a 30 minute meeting with 5 senior managers costs the organisation €250.
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Self efficacy
- 1. 1 Workshop Self-efficacy Roger Claessens, Prof.UBI www.rogerclaessens.be Professional training Self-efficacy is the belief in one's own ability to perform well.
- 2. 2 We are amongstEXPERTSWe are amongst EXPERTS »» Ideas are welcomeIdeas are welcome
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- 5. Options 1. Never 2. Occasionally 3.Frequently 4. Always I methodically weigh my talents and assess how well they are being used 1 2 43 1 2 1 432 I make long-term plans for my career and revise them as necessary 5 Source “Achieving Excellence” Robert Heller, DK 1999 HOW DO YOU SEE YOURSELF?
- 6. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 3 1 2 21 3 3 4 4 1 2 3 4 4 65 I handle familiar tasks and approach new ones with confidence in my ability I look at opportunities carefully without any fears about the risks involved I use my mental powers to generate plans for moving ahead I get all the co-operation and contribution I require from other people 6
- 7. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 7 1 2 21 3 3 4 4 1 2 3 4 8 109 I exercise to maintain fitness standards and keep close to my ideal weight I eat and sleep well and am careful to avoid working excessive hours I aim to achieve excellence, and work on areas where I fall short I strive to win by outdoing the competition on very important aspect 7 HOW DO YOU SEE YOURSELF?
- 8. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 11 1 2 21 3 3 4 4 1 2 3 4 12 1413 I set aside time to master new and useful training and education I apply organised mental techniques to help me think more effectively I recall everything I need to remember readily ands without difficulty I work to improve my reading speed without loss of comprehension 8 HOW DO YOU SEE YOURSELF?
- 9. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 15 1 2 21 3 3 4 4 1 2 3 4 16 1817 I seek feedback about my writing and speaking, and act on any criticisms I enjoy giving talks and welcome opportunities to appear before an audience I look for new ideas from others and seek to develop new ideas myself I systematically manage my time and act to eliminate any waste 9 HOW DO YOU SEE YOURSELF?
- 10. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 19 1 2 21 3 3 4 4 1 2 3 4 20 2221 I have, and apply meaningful measures of my personal productivity I compile a list of priorities and organise my work accordingly I apply competent numeracy and financial know-how to my activities I learn to live without stress. 10 HOW DO YOU SEE YOURSELF?
- 11. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 23 1 2 21 3 3 4 4 1 2 3 4 24 2625 I find ways of achieving relaxation and I use those methods effectively I take care to analyse issues thoroughly, but I also act decisively I turn to valued advisers to help me with personal and business issues I regard successes as the stepping- stone to further greater achievement 11 HOW DO YOU SEE YOURSELF?
- 12. Options 1. Never 2. Occasionally 3.Frequently 4. Always 1 2 43 27 1 2 21 3 3 4 4 1 2 3 4 28 3029 I maintain my list of useful contacts and employ it as a key tool I voluntarily take opportunities to act as the leader of any group I use proven techniques and careful preparation in any negotiation I communicate with employees effectively, using all media available 12 HOW DO YOU SEE YOURSELF?
- 13. Options 1. Never 2. Occasionally 3.Frequently 4. Always I write down my ambitious and check my progress towards them. 1 2 43 31 32 1 432 I try to remove any obstacles that stand in the way of achieving excellence. 13 HOW DO YOU SEE YOURSELF?
- 14. 32 - 63:You are falling short of achieving excellence. Face up to the realities of your working life. You can do better. Find the will to act and improvement will come! 64 – 95: You are on the right track. Use this day to determine what elements can be improved, Your efforts will be quickly rewarded. 96 – 128: Your are efficient in your professional life. You can still improve! You know it and that is the reason why you follow this workshop! Keep going like that! 14 HOW DO YOU SEE YOURSELF?
- 15. 15 Did you ever meetan entrepreneur who wanted to go bankrupt?
- 16. 16 DO I HAVEWHAT IT TAKES?DO I HAVE WHAT IT TAKES?
- 17. What can Iimprove? 17
- 18. Imagine you likea product 18
- 19. Imagine you likean augmented product 19
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- 22. This PC isthe result of a way of thinking: Better Faster Cheaper Smaller Simpler Smarter 22
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- 25. DO YOU FEELYOU THINKDO YOU FEEL YOU THINK EFFECTIVELY?EFFECTIVELY? 25
- 26. DO YOU KNOWWHATDO YOU KNOW WHAT YOU NEED TO KNOW?YOU NEED TO KNOW? 26
- 27. YOUYOU AS ANASAN ENTREPRENEURENTREPRENEUR…… WHAT DOES ITWHAT DOES IT MEAN?MEAN? 27
- 28. 28 What is init for me? What is going to generate added value?
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- 31. Lack ofLack of focusfocus WastedWasted timetime LackofLack of sleepsleep MeetingsMeetings Bad decisionsBad decisions DiscussionsDiscussions WHERE IS MY ENERGY GOING? 31
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- 35. 35 BECOME A BRAND!BECOMEA BRAND!
- 36. 1° Start aconversation with all the stakeholders 2° Look around (research, insight, emotion, rationalisation) 3° Define your direction 4° Define the message 5° Choose the media 6° Follow up with the stakeholders to adjust the message if required The classical steps of BRANDING 36
- 37. What goals should be reachedto become a great Brand? 37
- 38. A culture ofmotivation38
- 39. A culture oflistening39
- 40. 40A culture ofempowerment
- 41. 41 MY VALUES &MES NORMS A culture of excellence
- 42. 42A culture offollow-up
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- 44. 44 YOU CAN CHANGEYOURYOU CAN CHANGE YOUR LIFE BY CHANGING YOURLIFE BY CHANGING YOUR STATE OF MINDSTATE OF MIND
- 45. A STATE OFMIND •I listen •I treat myself as a company •I treat the company as if it was my own •I do not have a job but a step in the direction I figured out 45
- 46. A STATE OFMIND •I focus on solutions •I focus on understanding •I expect the best and I believe in the best • I…whatever it takes….I…whatever it takes…. 46
- 47. THE LAW OFDELIBERATE CREATION •Being clear on what you want •Focus on what you want •Belief in what you want •Move towards what you want 47
- 48. 48 ‼ DEVELOP A NEWSKILL ‼ START A BLOG ‼ FIND A MENTOR ‼ HAVE A PET PROJECT
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- 50. Rebranding IF NEED BEIFNEED BE REBRAND!REBRAND! 50
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- 54. How does memorisationwork?How does memorisation work? 54
- 55. Long term memory 55 Howdoes memorisation work?How does memorisation work?
- 56. A brief recognitionby the mind of what the senses take in Very small amount of facts that you can hold in the mind at any one time Practically limitless capacity 56
- 57. Very small amountof facts that you can hold in mind at any one time PRACTICALLY LIMITLESS CAPACITY 1. ENCODING 2.RETRIEVING 57
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- 59. EncodingEncoding 1°1° Encode withattention 2° Classify and structure the information 3° Establish a link of association 4° Establish a code of retrieval ▼ 1° An undivided attention 2° A conscious effort of repetition 59
- 60. EncodingEncoding An undivided attention Canyou add this column of figures while you continually repeat the names of the months of the year? 4 8 5 7 9 60
- 61. EncodingEncoding It is importantto remember that the amount of information that can be held in your short-term memory is very limited! Anything that distracts you can displace what currently is in your short term memory. « What am I doing here? » 61
- 62. Why do weforget?Why do we forget? 1° Some information never gets into the memory 2° Too much subsequent similar information 3° Few associations 4° No proper trigger that retrieves the information 5° No recent retrieval 6° Memory changes over time 62
- 63. WHY DO WEFORGET?WHY DO WE FORGET? 63
- 64. 16 Techniques forimproving16 Techniques for improving your memoryyour memory 1. Association 2. Visualisation 3. Active Observation 4. Elaboration 5. Written reminders 6. Auditory reminders 7. Environmental change 8. Self-instructions 9. Story method 10. Chunking 11. First letter clues 12. Create a word 13. Categorisation 14. Search your memory 15. Alphabetical search 16. Review 64
- 65. How to remembertheir name? 65
- 66. The mental pictureThemental picture W H A T IS A B A N K ? 66
- 67. The impact ofa minimum wage on the economy 67
- 68. Thinking • Intelligence isa gift. • Thinking is the skill with which we use that gift _and that skill can be improved 68
- 69. In the final analysisa variety of SKILLS contribute as much as a formal academic training to SUCCESS 69 A THING TO REMEMBER
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- 74. Dont forget thestructureDont forget the structure 74
- 75. Let us sellthe right thing! 75
- 76. QUESTIONS, QUESTIONS, QUESTIONSQUESTIONS,QUESTIONS, QUESTIONS LISTEN, LISTEN, LISTENLISTEN, LISTEN, LISTEN 76 The two most effective selling tools
- 77. • The 3C’s of effective selling: –Competence ( I now what I am talking about) –Comprehension ( I understand what the customer wants and argue consequently) –Coherence ( I am going to convince the customer) 77 Effective selling
- 78. Think about theonion 78 Effective selling
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- 80. Parent Parent Adult Adult ChildChild Effective selling 80
- 81. Listening & Questionsis the basis of effective selling SituationSituation ProblemProblem ConclusionConclusionInformatioInformatio nn 81
- 82. The four phasesof effective selling + Questions, questions & questions! 1. Exactly, in which situation are we? 2. What is the issue? 3. What information is required to reach a conclusion? 4. How can we reach our objective? Effective selling 82
- 83. A lean thinking approachto selling 1. Did the interaction create value for the customer? 2. Did it create value for the bank? 3. Could we have made the process more simple? 4. Could we have gained some time? Effective selling 83
- 84. Avoiding waste isa matter of attitude Example : Meetings What is the cost to the organisation of a meeting of thirty minutes (30) with say five (5) senior managers? 84
- 85. Managing information • Doyou read what you put aside as: « to be read because it is important and… when I have some time? » 85
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- 87. 87 Your branding &communication
- 88. Ayants droit sensibilisation compréhensio n implication engagement moyensnewsletters rapports memos pub gratuite discussions meetings publicité campagne d’information consultations débats la recherche des solutions de manière collective type de stratégie informelle persuasive dialogue dialogue Source: Corporate communication, J. Cornelissen 88
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- 92. The significance ofcommunication 92
- 93. 1 = 1,0001= 1,000 93
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- 96. 96 At the endof the day: •What is your point?What is your point? •Why should oneWhy should one care?care? •Who should care?Who should care?
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- 99. Listening QuestionsQuestions Focus onFocuson speakerspeaker ListenListen ObserveObserve ClarityClarity ReflectReflect Listening is one of the most powerful communication skills a person can develop! ResponseResponse 99
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- 101. Listening 1. Stop talking 2.Relax 3. Put the speaker at easy 4. Remove distractions 5. Empathise 6. Be patient 7. Avoid prejudice 8. Listen to the tone 9. Listen to the ideas not just the words 10.Wait and watch for the non verbal communication signs 101 Source: www,skillsyouneed.com
- 102. • When youlistenWhen you listen you may learnyou may learn somethingsomething • When youWhen you speak, questionspeak, question as much asas much as possiblepossible 102
- 103. Perceptions People perceive things ina fundamental different way than one might expect Avoiding waste of information Avoiding waste of information 103
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- 105. Self preservation Somebody ismad at you? He is not putting you into question but the professional! How would you consider the situation if you had lost your health? 105
- 106. Be aware ofthe mythsBe aware of the myths 106
- 107. 107 I know where I amgoing to end up?
- 108. 108 The complacency zoneis aThe complacency zone is a dangerous place to be!dangerous place to be!
- 109. 109 Don’t be alone!Take a coach!
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- 111. 111 Q&A Your & myfinal points
- 112. We are alwaysin COMPETITION 112
- 113. Question • “Are Youready for the interview?” Answer •“I am born ready!” 113
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- 116. “All you really needis the determination to make it work, the persistence to keep at it when things go wrong and the absolute conviction that you can succeed.” 116
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- 119. 119 Leave from here thinkingthat YOU ARE AWESOME
- 120. 120 Your personal slideson WWW.ROGERCLAESSENS.BE