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CHAPTER NO 2
SELF-DISCLOSURE AND TRUST
LEARNING OBJECTIVES
 Self disclosure
 Elements Of Self-Disclosure
 Self-Description
 Benefits Of Self-Disclosure
 Fears
 Guidelines
 Johari Window
 Trust & its elements
 Personal Trust Builders
 Organizational Trust Builders
 10 Managerial Tips For Building
Trust
SELF-DISCLOSURE
• Transferring information from the hidden self
to open self.
• Reveals selected information that is not
easily transparent.
• Based on feelings
• Can be consciously or unconsciously done.
• Usually involves some degree of risk.
ELEMENTS OF SELF DISCLOSURE
Self disclosure has following elements.
i. Feelings more than facts
ii. Greater breadth and depth over
time
iii. A focus on the present rather than
the past
iv. Reciprocity
SELF DESCRIPTION
Involves disclosure of nonthreatening
information
Reveals information that is easily
transparent
Based on facts
Information that can usually be acquired
in some other way
Does not involve risk
BENEFITS OF SELF-DISCLOSURE
 Brings an enormous sense of
psychological relief
 Validates our perception of reality
 Reduces stress and tension
 Improves us physiologically
 Result in clearer lines of communication
with others
BENEFITS OF SELF-DISCLOSURE
 Improves our ability to understand diverse
perspectives and viewpoints
 Leads to strengthened , enhanced
relationships
 Increases productivity in teaming
situations
 Creates a trusting environment
Fears of Self - Disclosure :
Fear of
change
Fear of
judgment
Fear of
closeness
Fear of
rejection
Fear of
knowing
yourself
3
Some Guidelines for self – disclosure :
 Discuss situation as they happen .
 Choose the appropriate time and place .
 Choose the appropriate level of disclosure.
 Share feelings and thoughts than facts.
WHAT IS THE JOHARI WINDOW
1. It is named after the first names of its invention , Joseph luft and Harry Ingram.
2. It is one of the most useful models describing the process of human interaction
1. It helps in self – awareness , personal development and understanding
relationship
THE JOHARI WINDOW
Unknown to selfKnown to self
Known to others
Unknown to others
The Johari Window
1
2
3 4
Open Area
[Known to self, to
others]
21
3 4
Blind area
[I don’t know You know]
The Johari Window
a
The Johari Window
3
1
4
2
Hidden area
I know you don’t know
The Johari Window
4
1
3
2
Unknown area
[I don’t know you also
don’t know]
TRUST
1. Firm reliance on the integrity, ability, or
character of a person or thing
2.No Trust, No Us
CHARACTERISTICS OF TRUST
• INTEGRITY- honesty and
sincerity
• COMPETENCE- knowledge and
ability
• LOYALITY- faithfulness
• OPENNES- not close to new
ideas
PERSONAL TRUST BUILDERS
• Fulfill promises
• Maintain secrecy
• Avoid unnecessary gossip
• Don’t make self-flattering statements
• Be consistent
• Develop reputation for loyalty
• Be realistic
• Develop personal competence
• Honesty and faithfulness
• Make sure your actions
ROLE OFTRUST IN
ORGANIZATION
• Individual impact
• Organizational impact
Organizational trust builders
 Depth of relationship
 Understanding of roles
 Forthright communication
 Member self-esteem
 Skill competence
 Clarity of shared purpose
 Honoring promises
self disclosure and trust
self disclosure and trust
self disclosure and trust
self disclosure and trust
self disclosure and trust

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self disclosure and trust

  • 1.
  • 3. LEARNING OBJECTIVES  Self disclosure  Elements Of Self-Disclosure  Self-Description  Benefits Of Self-Disclosure  Fears  Guidelines  Johari Window  Trust & its elements  Personal Trust Builders  Organizational Trust Builders  10 Managerial Tips For Building Trust
  • 4. SELF-DISCLOSURE • Transferring information from the hidden self to open self. • Reveals selected information that is not easily transparent. • Based on feelings • Can be consciously or unconsciously done. • Usually involves some degree of risk.
  • 5. ELEMENTS OF SELF DISCLOSURE Self disclosure has following elements. i. Feelings more than facts ii. Greater breadth and depth over time iii. A focus on the present rather than the past iv. Reciprocity
  • 6. SELF DESCRIPTION Involves disclosure of nonthreatening information Reveals information that is easily transparent Based on facts Information that can usually be acquired in some other way Does not involve risk
  • 7. BENEFITS OF SELF-DISCLOSURE  Brings an enormous sense of psychological relief  Validates our perception of reality  Reduces stress and tension  Improves us physiologically  Result in clearer lines of communication with others
  • 8. BENEFITS OF SELF-DISCLOSURE  Improves our ability to understand diverse perspectives and viewpoints  Leads to strengthened , enhanced relationships  Increases productivity in teaming situations  Creates a trusting environment
  • 9. Fears of Self - Disclosure : Fear of change Fear of judgment Fear of closeness Fear of rejection Fear of knowing yourself
  • 10. 3 Some Guidelines for self – disclosure :  Discuss situation as they happen .  Choose the appropriate time and place .  Choose the appropriate level of disclosure.  Share feelings and thoughts than facts.
  • 11. WHAT IS THE JOHARI WINDOW 1. It is named after the first names of its invention , Joseph luft and Harry Ingram. 2. It is one of the most useful models describing the process of human interaction 1. It helps in self – awareness , personal development and understanding relationship
  • 12. THE JOHARI WINDOW Unknown to selfKnown to self Known to others Unknown to others
  • 13. The Johari Window 1 2 3 4 Open Area [Known to self, to others]
  • 14. 21 3 4 Blind area [I don’t know You know] The Johari Window a
  • 15. The Johari Window 3 1 4 2 Hidden area I know you don’t know
  • 16. The Johari Window 4 1 3 2 Unknown area [I don’t know you also don’t know]
  • 17. TRUST 1. Firm reliance on the integrity, ability, or character of a person or thing 2.No Trust, No Us
  • 18. CHARACTERISTICS OF TRUST • INTEGRITY- honesty and sincerity • COMPETENCE- knowledge and ability • LOYALITY- faithfulness • OPENNES- not close to new ideas
  • 19. PERSONAL TRUST BUILDERS • Fulfill promises • Maintain secrecy • Avoid unnecessary gossip • Don’t make self-flattering statements • Be consistent • Develop reputation for loyalty • Be realistic • Develop personal competence • Honesty and faithfulness • Make sure your actions
  • 20. ROLE OFTRUST IN ORGANIZATION • Individual impact • Organizational impact
  • 21. Organizational trust builders  Depth of relationship  Understanding of roles  Forthright communication  Member self-esteem  Skill competence  Clarity of shared purpose  Honoring promises