The document outlines GrammenPhone's recruitment and selection process. It discusses the importance of staffing and lists the basic activities as recruiting and selection. It describes GrammenPhone's sources of recruitment as internal and external options. The selection procedure is outlined, and ways GrammenPhone retains best employees are through providing a positive work environment, recognizing and rewarding good behavior, involvement and skills development, and evaluation. Recommendations include empowerment, communication, discipline and managing change.