Seertech Solutions provides learning management solutions to address business challenges for their mining client, Downer EDiMining. Downer needed to standardize roles, tasks, and training across sites to improve safety, productivity, and compliance. Seertech implemented their iLearning PLUS system to centralize training data, allow task-based competency tracking, and provide reporting dashboards. This helped Downer reduce injury rates, improve consistency, and increase training completion rates. The success of the system demonstrated that executive support, simplification, and alignment with business needs are critical for an effective learning management solution.

1. Making ‘Safe Money’ Case Study
April 2014

2. Topics
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3. Introducing Seertech Solutions…
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Experts in the deployment, alignment and integration of global, complex, transformative learning management solutions
Learning on the cloud since 2003
Focused on Oracle iLearning –scalable / secure with iLearning PLUS –extended capability, class leading, award winning features
Staff in 5 countries –customers in over 40. HQ Sydney
Mobile, Social, Gamification–introducing ‘disruptive’ learning technologies

4. Introducing Downer EDiMining
Part of Downer Group (DOW) –est. 1933 (AUD$5.4bn)
Mining services –Exploration Management, Exploitation Drilling, Open Cut & Underground Mining, Blasting, Crushing Services
Operating 50 Mine Sites throughout Australasia for clients including:
4,000+ employees / contractors
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5. The business challenge
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All impact consistency, productivity and risk = major performance impacts
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‘Zero Harm’
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Optimizing crews –right skills for tasks
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Consistency –standardized work / visibility
Impacts:regulatory risk, culture, profitability, new business growth
Impacts:productivity, revenue / profitability, operational flexibility, risk
Impacts:strategic & operational flexibility, regulatory risk
Regulatory Compliance
Revenue / Profits
Competitor DifferentiationReduce LTIFR < 1.0 / TRIFR < 5.0
Growth
Operating in a highly competitive market segment in a climate of reducing near-term opportunities…

6. Addressing the business challenge –through learning management
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Centralize & Standardize Risk & Compliance Training
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Improve Data / Reporting Accuracy > 95%
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Solution is easy to use. 100% adoption rate
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Improved top line / bottom line business performance
Reduce Risk –LTIFR / TRIFR
Design an efficient, standardized task based competency / training solution to support reduced risk / improved productivity

7. Selecting the right partner
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Full Service Solution
Implement
Host
Consult
Support
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Flexible, Aligned Product
Matrix Reporting
Job / Task Assessment tools
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Experienced Integrator
Batch
Web Services
JDE Integrations
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Oracle iLearning
iLearning PLUS
Analytics via OBIEE
Technology
Global cloud learning experts since 2003
EdgeCastCDN
Hosting
Implementation
Development / Configuration
Operational & strategic support
Services

8. Designing the right solution –defining standards…
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Design a system solution that would support the standardization of roles, tasks, competencies, licenses and qualifications across all mine sites
This solution needs to be easy to use, robust and have excellent reporting capabilities
3M
Identify / analyze operational & training workflows to determine solution scope
Define and assign role and task based competencies / licenses for each role / roles
Identify and quantify speed of workflow
Task based role definition / standardization across mine sites

9. Seertech Hosting & Support Services
Creating the System Solution
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Licenses
Qualifications
Authorizations
Training Delivery
Assessment
Certification
Reporting
Forecasting
Planning
Audit
User Data
Role Data
Organization (Site) Data
User Data Management Solution
LMS Admin
Project
Manager
Trainers
Employees
Contractors
Set roles, tasks, license, competency requirements
Reporting
iLearningPLUSLMS
License Management
Qualifications Management
Training delivery / management
Person Management
Role Management
Assessment / Certification
Reporting
Alerts / Reminders
Learning Management Solution

10. Features / Benefits of the Solution
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Easily input or update licenses, qualifications
See role or task based competency gaps at a glance
View reminders for expiring qualifications, licenses or authorizations
Transfer learning records between sites
Easily view & manage training schedule, focus on training / compliance / authorization gaps
Focus on training delivery –not training management
Easy, self-service recording of authorizations
Less re-training –portable learner records from other sites
See compliance / training / authorization gaps at a glance –more effectively manage shift teams
Plan ahead -forecast training / certifications ahead of time
Easily visualize compliance and competency gaps through comprehensive matrix reporting
Facilitate and manage audit process with timely access to accurate data
Self service management capabilities –global or mine site specific support of role / task assignments, licenses, qualifications, competencies and more…
Self-service report generation –global or local views

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Solution In Practice

12. The end result –reports and dashboards
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Each site / shift supervisor has access to configurable dashboards showing important information relating to shift crew including:
Authorizations (competency assessments due)
Reassessments due
Classes running
Crew role information
‘One Click’ training matrix reports…
Mine Site Dashboard
Assessments / Reassessments due
Classes running / due to run
‘One Click’ matrix reports

13. The end result –reports and dashboards
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Training Matrix reports can be generated in HTML, CSV, PDF format to help manage role based task authorization levels / license currency for each user, each crew, each shift and each mine site
Multiple roles per individual
License status
Task Authorization Status
Color coding to highlight areas of interest

14. Creating tasks / roles
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Create roles, then create tasks to associate to any role. Tasks are activities that you want the learner to complete or be assessed against. They can be formal learning events, or ‘check box’ evaluation / certification items, licenses/medicals or anything else…
Assign any number of learning , assessment / certification or license requirements for a given role

15. Assigning roles…
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Users can have any number of roles assigned, which are really groups of tasks.
Task completion status is then tracked for these roles associated to the end user.
Role assignment can also be automated from an external data source (eg: JDE)
Assigning tasks by role to individuals

16. Assigning licenses / medical information
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Each user can either upload / input their license / medical qualifications & renewals, or an admin can upload / input them
This includes uploading scanned copies of the documents for audit purposes…
Upload scanned document copies
License dashboard showing status and allowing self- service edit / renewal / new license creation

17. Assessing / evaluating task based competencies
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View current certification status, history and edit the status
Workplace assessors have access to complete evaluation / certification of users, as well as a history of certification…
Choose from configurable statuses and upload supporting documents

18. Downer EDiMining + iLearning PLUS -Outcomes
Reduced LTIFR to <0.76 per million hours worked!
Reduced TRIFR to <4.82 per million hours worked!
Both LTIFR & TRIFR generally trending down
Data accuracy >99%
>95% consistency of roles / tasks across mine sites
Training completion rates +95% over pre-2013 levels
Reached in excess of 4,000learners to-date
Average ~2,000 completions per month
Data administration time -50%
Training team effectiveness ~+50%
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19. 2 Years On -Lessons Learned
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PAIN POINTS
Executive sponsorship is critical to success!
Make it simple –less clicks and more relevant info.
Gaining Consensus!
Standardizing workflow
Data cleanse –need good support
Align to the needs of the business –don’t over- complicate but be mindful of future changes…

20. Future Plans…
More online courses (theory) –focus face-to-face for ‘hands on’ learning
Widen site kiosk availability to facilitate greater access
Offline learning / mobile learning to support remote workforce
Full Talent Suite integration
Widen format and capability for self-service management of dashboards…
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21. Visit us at Booth 1, Level 6 Vinci to find out more… Questions?

22. Contact Information
Seertech Solutions
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ASIAPACIFIC
Seertech Solutions Pty Ltd
AUSTRALIAN HEADQUARTERS
Rushcutters Bay NSW 2011
AUSTRALIA
Tel: +61 2 9368 6700
Fax: +61 2 9358 6265
www.seertechsolutions.com
AMERICAS
Seertech Solutions America LLC
NORTH AMERICAN HEADQUARTERS
Springfield VA 22152
UNITED STATES
Tel: +1 800 689 4711
Fax: +1 866 453 1575
EUROPE& MIDDLE EAST
Seertech Solutions Europe CV
EUROPEAN HEADQUARTERS
LondonEC1A4HD
UNITED KINGDOM
Tel: +44 2 7789 741659
Fax: +44 2 7789 741658
info@seertechsolutions.com