This document contains materials from a workshop on scrum mastering and agile coaching. It includes definitions of key roles like scrum master and product owner. It discusses scrum master responsibilities and challenges like removing impediments and helping the team grow. It provides guidance on facilitating meetings, retrospectives, and managing conflicts. Interactive exercises explore giving and receiving feedback, navigating group conflicts, and leadership growth.

1. Advanced
Scrum master
Elad Sofer
Agile coach
co-founder @ practical-agile
twitter: @eladsof
email: elad@practical-agile.com
blog: http://www.practical-agile.com/our-blog

3. Connection before content

5. Physical examination

6. Respect the sticky note
One item per sticky, use a sharpie

7. What questions do
you have?

8. Product Owner workshop by Practical Agile is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Express your preferences

9. THE biggest problem

11. The English verb “to manage” was originally derived
from the Italian maneggiare, meaning to handle and
train horses

12. Scrum master
video
https://www.youtube.com/watch?v=oheekef7oJk

13. Who is the scrum master?

14. Scrum master
[dictionary definition]
• Scrum - A framework for managing the
development lifecycle of software products.
• Master - A skilled practitioner of a particular art
or activity.
• A Scrum master - the leader of the Scrum
process & team.

15. Scrum master Responsibilities
1. Coach the team with Scrum
2. Coach the PO with Scrum
3. Help Facilitate effective ceremonies
4. Help remove impediments
5. Help the team grow

16. What is on your to do list ?
7 6 5 4 3 2 1
Personal
–Spouse
–Children
–Family
–Friends
–House chores
Product Project
–Code
–Requirements
–Tests
–Plans
–Support
–Bugs
–Reports
Team People
–Training
–Teaching
–Mentoring
–Administrative
Communication
–Phone calls
–Meetings
–E-mail
–Proposals
–Blog
–Slides
–Manual

20. Begging
Reward
Punishment
Doityourself

21. Leadership
?Performing actions that will inspire change that is aligned with a specific goal. maybe?

23. BORN
Leaders are not
Leaders are
Grown

24. Does Leadership
require authority ?

25. Lessons in
leadership from
a dancing guy
video
https://www.youtube.com/watch?v=hO8MwBZl-Vc

26. George Edward Pelham Box
Essentially,
allmodels
are wrong,
but someare
useful.

27. Write down
(on an index card)
a problem you are
currently facing at work.
3 2 1

29. Blame
Shame
Justify
Obligation
Responsibility
Christopher
Avery

30. Pair, Share and Analyze
your problems using the
responsibility process.
6 5 4 3 2 1
• In what stage are you?
• What would be the responsible thing to do?
• You may write it on the other side of the card.

33. These cards are part of the
Management 3.0 materials. They
represent the 7 delegation levels
for empowering organizations.
You can find a description of
their use at:
www.management30.com/
delegation-poker

34. 5 4 3 2 1

35. FEEDBACK - THE SECRET SOUCE…

36. Feedback
by
Gordon Ramsay
Video
https://www.youtube.com/watch?v=lYylXXGY6tA

37. Write down
(on an index card)
a person you would
like to give feedback to
and what about
3 2 1

38. Find a pair
Take turns:
Simulate giving the
feedback in your scenario
6 5 2 134

39. Effective feedback
Pre-Conditions:
You Have accurate data
You care about the person
Your goal is improvement (Double check)
Guidelines:
Give feedback frequently
Be prepared.
Speak for yourself
Use I language.
straight to the point.

40. Giving effective feedback
Set the Stage
make sure the person is in a state to receive feedback
Describe the behavior or result
Be specific, accurate, speak from experience, validate
facts
State the impact
The impact should be a real one, the painful the better
Make a request
Specific, accurate, leave room for other suggestion

41. Repeat the exercise using
the model
2 minutes to prepare your feedback.
Give it & Reflect with your partner
Switch
6 5 2 1347
Set the stage - Describe the behaviour
state the impact - make a request

42. Be at the right state
If the time is not right, express it, offer alternative
Actively listen, do not judge
Conquer you ego, Listen, Ask for clarifications
UnderstandEmpathize with the impact
Show real Empathy, understand the impact, see the other
side
Suggest a solution Ask for help
Be honest, even if you don’t think this is a problem.
Receiving effective feedback

43. The wrong way
of doing
retrospectives
video
https://www.youtube.com/watch?v=FJezcyKno5k

44. Facilitating retrospectives

45. Retrospective guidelines
1. Listen.
2. Ask the team.
3. The right activity
4. Time box
5. Stay objective

46. Retrospective Model
1. Set the stage
2. Gather data
3. Generate insights
4. Decide what to do.
5. Close the retrospective

47. Set the stage
One word.
Grade the sprint.
Gather data.
Delta +
Timeline.
Radar
Generate insights.
Brainstorm
Silent grouping
5 why’s
Decide what to do.
Action items.
User stories.
Close the retrospective
ROTI.
Appreciate
someone.

48. Set the stage
One word.
Gather data.
Radar
Generate insights.
Brainstorm
Decide what to do.
Action items.
Close the retrospective
ROTI.
Let’s retrospect

49. Daily meetings

50. Daily scrum from hell…

51. daily meeting guidelines
1. Validate pre-conditions.
2. This is NOT your meeting.
3. Look for clarity.
4. take it offline.
5. Time box
6. Document problems.

52. The daily is a waste of time…
1. Is it short?
2. Are problems being solved?
3. Is information shared?
4. Is it technical?
5. Is it done standing up?
6. Are we a team?

53. NAVIGATING
CONFLICT

54. Conflict video
https://www.youtube.com/watch?v=Gl3e-OUnavQ

56. patrick
Lencioni

57. Conflict types

58. Conflict types
symptoms.
Think of ways to identify
conflict types
4 3 2 1
Lack of clarify - Emotional attachment
Different values - interpersonal conflict.

59. Suggest how to
approach the
different conflict types
4 3 2 1
Lack of clarify - Emotional attachment
Different values - interpersonal conflict.
6 5

60. Navigating
a group conflict
using
The Perfection game
I give the idea a _ out of 10.
What i like about it is _____
What would make it perfect for me is ______

61. What would you
like to do now?
Use the Perfection game
I give the idea a _ out of 10.
What i like about it is _____
What would make it perfect for me is ______

62. Growing
leaders

63. You don't see the
world very clearly
You feel that no
one listens to you.
Fragile, you break
easily.
People now notice
you.
You have a better
picture of how the
world works.
People don’t always
understand what
you mean.
You still have a lot
to learn and you fail
often.
You have learned
a lot and gained
experience.
You have more
knowledge.
You are able to
influence your
environment.
It is now time to
start hatching
more eggs.

64. 6 5 4 3 2 1

65. Letter to future self

66. feedback please.
- Please make it effective.
- Can we quote you?

67. What questions do
you have?

68. Thank you!
.‫תודה‬