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What does a Scrum
Master do, or should do,
all day?
Stefania Marinelli
Manager, Agile @Hotels.com – Expedia Group
Modena- 9th Nov 2019
2
Manifesto for Agile Software Development
We are uncovering better ways of developing
software by doing it and helping others do it.
Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on
the right, we value the items on the left more.
Scrum Master Job
description
3
4
?
"Designed by rawpixel.com / Freepik"
5
Scrum Master
Scrum Master
As the Master
of the process!
6
on behalf of the team
ask for reportduring the daily
assign tasksto the team members
7
give estimations
to establish the process
8
Create a rhythm
Create a Rhythm
9
Understand the team’s stage
10
Create a Rhythm
11
Understand the team’s stage
12
Create a Rhythm
13
Understand the team’s stage
Daily checklist
14
Create a Rhythm
15
Understand the team’s stage
to establish the process
Rely on datametrics
16
Create a rhythm
Rely on data
17
Metrics
Make experiments, inspect and
adapt
18
19
to establish the process
Set expectationsfor projects and team members
Rely on datametrics
20
Create a rhythm
Set Expectations
21
Expectations for project
22
23
https://github.com/HotelsDotCom/neaps
Set Expectations
24
Working agreement
25
26
Master
Scrum Master
Scrum Master
As a Facilitator!
27
Make silly drawings
Book rooms
28
Bring Post-it
in person and remotely
29
Facilitate meetings
➔ Agenda – goal, expectations, input and output
➔ Invite the right people
➔ Making everyone feel comfortable and valued,
encouraging participation
Facilitate meetings
30
Meeting facilitation for
Remote meetings
Remote communication using
Lego® activity
31
in person and remotely
Monitor actionswhat/who/when
32
Facilitate meetings
Monitor actions
WHAT WHO WHEN
<Action> <Person name> <by… >
... …. …..
33
34
35
in person and remotely
Enhance communication
within the team
Monitor actionswhat/who/when
36
Facilitate meetings
Create a safe space
Enhance communication
37
Agile Games
38
39
Agile Guild
40
Facilitator
Master
Scrum Master
Scrum Master
As a Coach!
41
Is not a jester
Is not a fluffy Jedi
42
Is not a Therapist
he/she has some free time
43
Approachable
➔ Free time
➔ 1:1 s
➔ React on internal chat
➔ Reply to e-mail
Approachable
44
he/she has some free time
Active Listener
45
Approachable
Active Listener
46
he/she has some free time
Powerful questions
Active Listener
47
Approachable
➔ What’s the real challenge here for you?
➔ What do you want?
➔ How can I help?
“The Coaching habit” - Michael Bungay Stanier
Powerful questions
Tell less ask more
48
49
Facilitator
MasterCoach
Scrum Master
Scrum Master
As a Trainer!
50
Trainings for teams
❏ Agile inception for new joiners
❏ From Scrum to Kanban (and viceversa)
❏ Splitting User Stories
❏ Pair Programming
❏ Facilitation training
❏ ….
Trainings for the teams
52
Trainings for product
Trainings for teams
❏ Agile inception for new joiners
❏ Prioritization techniques
❏ Prune the backlog workshop
❏ Writing/Splitting user stories
Trainings for Product
54
Training for Organization
Trainings for product
55
Trainings for teams
➔ Agile Academy
Trainings for the
Organization
56
57
58
Trainer
Facilitator
MasterCoach
Scrum Master
Place your screenshot here
Stefania Marinelli
Manager, Agile
@Hotels.com
Expedia group
thanks!
Any questions?
You can find me at
@galadriel72
linkedin.com/in/stefania-marinelli
smarinelli@hotels.com
60
CREDIT: Special thanks to SlidesCarnival who made and released these awesome template for free!

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What does a Scrum Master do, or should do, all day?