1. August 9, 2010
Mr. Scott Stevens
Regional Sales Manager
Dunkin Donut/ IOD Bakers Inc.
326 Harding Place
Nashville TN, 37211
To whom it may concern,
This letter is my personal recommendation for Brian C. McGrowder. I have worked with Brian as a restaurant manager for
approximately. He has a natural ability to lead and has in depth knowledge of most if not all the products and service Dunkin
Donut Corp required, Sales forecasting, Promotion and Profitability, and recruiting and training. I recommend him highly.
Brian is a remarkable individual, carrying extensive industry knowledge, technical depth and breadth, and a great
understanding ofbusiness requirements at hand,and he is able to envision, communicate, design,deliver and manage
solutions for his clients in a very efficient manner. He is an industry pioneer and has held key leadership positions throughout
his very impressive professional career. His primarily attribute is his personnelskills, works great with everyone and leaves a
lasting impression. With is extensive knowledge of customer satisfaction,he is still one of the most humble people that I have
worked with
In additional, In your search for a competent and dependable leader, I have listed a few compelling points that I personally
thinks sets Brian apart from othercandidates that be might applying for this current position.
 Ensure all customer calls are handled in a professional, courteous,and efficient manner
 Build a customer-centric approach to all systems and procedures
 Work with functional managers to meet daily and monthly metrics for call performance, transaction order rates, order
accuracy, pricing accuracy, customer satisfaction and complaint management
 Monitor success ofoverall order fulfillment process
 Coordinate with supply chain to ensure that all applicable distribution procedures are being followed and all inventory
issues are openly communicated
 Up-sell existing accounts
 Schedule
 Order to Ship Process
 Cultivate environment of trust, teamwork, self-confidence and ownership
 Recruit, hire and train new hires * Ensure managers and supervisors receive ample training and
In closing, as detailed above,I am confident the value and success he would bring to your team base on my experience
working with him, I can unreservedly recommend Brian C. McGrowder to you for any intermediate or mid level management
position within you organization. If you would like further elaboration, feel free to call me at (615)-326-0604/ 630-450-2982.
Sincerely,
Mr. Scott Stevens
Regional Sales Manager
Dunkin Donut/ IOD Bakers Inc.