Scm Intro July 06
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The document discusses electronic case logging via the Support Case Manager tool. It provides an overview of the call flow and features of electronic logging. Key points include: - Support Case Manager (SCM) allows customers to create, view, update cases and order parts online via web interface. - Customers can log cases by product/serial number or care pack agreement number and check case status. - Corporate Quicklog users get priority processing and direct dispatch to field engineers for warranty issues logged electronically.
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Techlink_Velocity_Commercialization_v3
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Corporate Porting
Corporate Porting provides a fast, accurate and cost effective solution moving large groups of mobile users from one provider to the other. Our SMS and web based solution is easy to deploy and advanced in it’s features. Our customer self-self service approach ensures a high return on accurate user information and a hassle free process for all. We leave you with satisfied customers, rich databases, and a provider move without ever losing your signal.
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The document discusses a CRM solution that aims to help companies manage customer relationships, sales, service, and inventory. It provides an overview of the solution's key features such as sales support, customer relationship management, inventory management, and reporting capabilities. The solution promises to maximize revenue and profits by enhancing productivity, efficiency, customer satisfaction, and employee morale.
Cbn short presentation
CBN is a supplier of industrial hardware and components established in 1979 with 7 US branches and an Asian office. They provide value-added services like custom packaging and technical support. CBN aims to lower costs for customers through their proprietary CMI online system, which provides real-time inventory visibility and tightens inventory management through features like automatic replenishment. The CMI system and supply vending programs allow for complete, automated inventory control without loss or waste.
Delta Telecom O&m presentation
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Cerdaac M
Simco is a software company that provides quality management, compliance, and maintenance solutions for high-tech equipment. They have been in business for over 50 years, have over 3,500 customers managing 3.5 million assets, and support customers in 37 countries. Their CERDAAC software suite helps customers reduce costs, improve compliance, and gain better control over their equipment management programs.
Incident Management
Incident Management
REMEDY is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. Concerned support team member take the ownership of the ticket and updates the work log (troubleshooting steps performed during the course of action) Also , it can be used to monitor Service Requests / change management ( Change Requests) and problem management. It’s developed by BMC software.
I ncident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery, Incident closure Incident Control Incident ownership, monitoring, tracking and communication In many organizations roles may be combined because of the small size of the organization or because of cost. Within Incident management we recognize the role of Incident Manager and the role of Incident Management staff.
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Shuffle IT Solutions - Service Catalogue v1
The document provides details on various IT services including service desk, desktop services, Wintel services, enterprise services, and network services. For each service, it describes the service, default items, availability, performance standards, charges, business owner, support contact information, and procedures for starting, changing, or ending the service. It also lists user requirements to enable each service.
Technical support
This is about Technical Support life cycle to be followed in IT service management. This also applicable to application support process.
SAP BASED PLANT MAINTENANCE
The document discusses the benefits of SAP's Plant Maintenance (PM) module. The PM module allows companies to: 1) plan and manage preventative maintenance to reduce breakdowns and increase equipment availability; 2) identify and rectify equipment problems whether from failure or deterioration; and 3) break maintenance down into different levels for both planning and performing tasks at either the individual equipment or functional location level. Overall, the PM module standardizes maintenance practices, integrates maintenance with other business functions, and provides structured cost and equipment history data for better resource control and cost management.
Chain Of Quality
Metrofuser provides remanufactured printer parts through an extensive quality process. They implement engineering upgrades, rigorous testing at multiple stages of production, and track parts using biometrics. Metrofuser also offers extended warranties, technical support, and works with suppliers to guarantee the quality of parts to minimize failures for customers. The quality process aims to continuously improve remanufactured parts from the original factory models through innovation and ensuring any issues found are addressed across the entire production chain.
eFACiLiTY Helpdesk and Knowledge Base System
Web based Helpdesk Software with call recording, call processing with SLA management, work order generation along with a Knowledgebase system
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- 4. Electronic Logging Call Flow eTools Team SCM Tool Case Management Field Delivery Confirm details in case. Perform further diagnosis (if required). Recommend parts. Web-based tool that enables customer to: Create case into HP WFM system. View logged cases. Add information to logged cases. Order parts. Assign engineer. Update customer on case status (if required). Attend customer site. Perform further diagnosis (if required). Install parts and test unit.
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