We would be working on project of
Customer Management & Material
Management for Authorised Service Centre.
We would be working with MODY TECHNO
SOLUTIONS PVT LTD formally known as
It deals with AMC,SOFTWARE LICENSE.
The existing method used is manual registers
and filling the hardcopy for every transaction.
Reasons for developing the software:
Easy access to the data
monitoring work assigned to engineers
keeping watch on customer resolution TAT(turn
Better and easy operation
To develop a desktop application
◦ Customer calls, records and their AMC’s
◦ Material management.
VISUAL STUDIO 2008/2010
MYSQL/ MS SQL
On line ticket number would generated from a software
Call report should be generated for each engineer
Various reports to be generated from the system as per
specification of principal.
Turn around time should be calculated would be working on
project of Customer Management & Material Management for
Authorised Service Centre: for each engineer
Outstation call distance should be calculated
Any advances given than total outdoor expense should be
Customer grievance form for each customer should be filled
Customer details should be maintained. Like warranty details,
customer personal details, Email Id etc.
Material sent to principal company with courier details and
time take for repairing or replacement
Minimum Stock level to be maintained for warranty
Minimum stock level to be maintained for sales of spares
Track record should be kept if the part is been taken as loan
from stock of sales for closing the customer complaint.
Unique serial number should be generated when the stock is in
If machine is taken in buy back than it should be taken in stock
Reminders to be generated for those customers whose
warranty is getting over.
Reminders for customers birthdays and anniversary’s.
Automatic email reminders and greetings should be sent to
Details of stock should be kept of spares given to Engineers.