This document provides an outline on supply chain management (SCM), customer relationship management (CRM), and enterprise resource planning (ERP). It defines key concepts such as the bullwhip effect in SCM and discusses how vendor managed inventory can help mitigate it. The importance of CRM for customer retention is explained. ERP is introduced as a system for integrating business transactions and providing access to information across an organization. An example illustration demonstrates how an ERP system can coordinate different business functions in real-time.
Enterprise resource planning, Evolution, Importance, Advantage for BusinessPraveen Venugopal
ENTERPRISE RESOURCE PLANNING (ERP)
(ERP) is a process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance, human resources, etc.
When planning on producing a new product and/or service, the key factor is the product and service design. Successful designs come down to these basic principles: translate customers' wants and needs, refine existing products and services, develop new products and services, formulate quality goals, formulate cost targets, construct and test prototypes, document specifications, and translate products and service specification into process specifications. The process of design has certain steps that include motivation, ideas for improvement, organizational capabilities, and forecasting. In the product process innovations, research and development play a significant role. Because of the influence a product and service design can have on an organization, the design process is encouraged to be tied in with the organization's strategy and take into account some key considerations.
Companies choose various ways to design their products and the type of services they provide. Which include: standardization, mass customization, delayed differentiation, modular design, and robust design deciding which method to use is very important along with deciding the company's target market. Deciding the right method, establishes good productivity and efficient way of operations.
Enterprise resource planning, Evolution, Importance, Advantage for BusinessPraveen Venugopal
ENTERPRISE RESOURCE PLANNING (ERP)
(ERP) is a process by which a company (often a manufacturer) manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance, human resources, etc.
When planning on producing a new product and/or service, the key factor is the product and service design. Successful designs come down to these basic principles: translate customers' wants and needs, refine existing products and services, develop new products and services, formulate quality goals, formulate cost targets, construct and test prototypes, document specifications, and translate products and service specification into process specifications. The process of design has certain steps that include motivation, ideas for improvement, organizational capabilities, and forecasting. In the product process innovations, research and development play a significant role. Because of the influence a product and service design can have on an organization, the design process is encouraged to be tied in with the organization's strategy and take into account some key considerations.
Companies choose various ways to design their products and the type of services they provide. Which include: standardization, mass customization, delayed differentiation, modular design, and robust design deciding which method to use is very important along with deciding the company's target market. Deciding the right method, establishes good productivity and efficient way of operations.
What is an ERP system? This guide explains what an ERP system is and how it works for your business.
Two primary concerns of any business are efficiency and profitability. This is basically what an ERP system is designed to optimize.
An ERP system allows you to perform the necessary money-making processes of your business as efficiently as possible.
To achieve a level of efficiency and profitability, a business aims to maximize it’s bottom line while keeping overhead costs low.
An ERP system provides a business with management software that fosters productivity.
The term “ERP” stands for Enterprise Resource Planning.
Basically, an ERP system is a shared database that reflects the moving parts of a company. This provides a much broader, top-down perspective of your business.
Installing an ERP system will grant you a much fuller picture of what is actually going on, in any given period of time.
Some processes in which you can gain some business insights include: sales, human resources, inventory, purchasing, finances, online ordering and many more buckets.
The main objective of an ERP system is to improve how your business resources are spent, and that means money and time. By taking a wide-view, and analyzing every aspect of your business, you will be able to decide if you are properly deploying your resources in a way that will drive maximum profitability.
Enterprise resource planning (ERP) is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfillment or billing. ... Ideally, the data for the various business functions are integrated.
What is an ERP system? This guide explains what an ERP system is and how it works for your business.
Two primary concerns of any business are efficiency and profitability. This is basically what an ERP system is designed to optimize.
An ERP system allows you to perform the necessary money-making processes of your business as efficiently as possible.
To achieve a level of efficiency and profitability, a business aims to maximize it’s bottom line while keeping overhead costs low.
An ERP system provides a business with management software that fosters productivity.
The term “ERP” stands for Enterprise Resource Planning.
Basically, an ERP system is a shared database that reflects the moving parts of a company. This provides a much broader, top-down perspective of your business.
Installing an ERP system will grant you a much fuller picture of what is actually going on, in any given period of time.
Some processes in which you can gain some business insights include: sales, human resources, inventory, purchasing, finances, online ordering and many more buckets.
The main objective of an ERP system is to improve how your business resources are spent, and that means money and time. By taking a wide-view, and analyzing every aspect of your business, you will be able to decide if you are properly deploying your resources in a way that will drive maximum profitability.
Enterprise resource planning (ERP) is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfillment or billing. ... Ideally, the data for the various business functions are integrated.
I presented the topic \'Supply Chain Management in 21st Century\' during a technical paper presentation event organized by Mechanical Engineers Students Association (MESA). This ppt covers all the material included in my presentation
Enhanced Order and Demand Management Systems1Enhanced Order and.docxSALU18
Enhanced Order and Demand Management Systems1
Enhanced Order and Demand Management Systems7 Enhanced Order and Demand Management Systems
Prateek Gupto
Harrisburg University
Abstract
Order and demand management is by far one of the prime aptitudes of supply chain and businesses. At present, maintaining a consistency in order management and fulfillment is more important for smooth functioning of a firm. At the same time, it has become tougher than ever. The reasons are familiar to any company operating in the global arena. This is mainly because rise in the complexity of order and delivery management process networks, the complexity of global supply chains and the increase in the awareness and outlook of customers and consumers. (Pearcy, 2013)
Every Retail Operations order management division in supply chain system would want to have an optimal way to capture and fulfil retail sales orders so that all the orders get processed, exceptions are flagged and resolved in time to meet the customer’s RDD (Requirement Delivery Date). Currently the most widely used systems by top tier companies are SAP EMW, NetOps, Oracle and others. But, these prove to cost companies a lot for contracting their services and becomes a big challenge specially when there’s an upgrade (e.g. Oracle 11g to 12 migration), ultimately costing companies. So, to overcome these challenges we can develop and introduce an independent in-house Order and Inventory management ERP system in Supply Chain Management division to capture all the B2B orders. The system will schedule a process which will run every half hour to sync all the retail orders inside the Order Management system to master database of supply chain. This in-house built system will act as the source of truth to view the information that is related to the whole lifecycle of B2B orders
Keywords: Order Management, Order Fulfilment, Demand Management, Inventory Management, Logistics, Logistic System, Warehouse, B2B orders, Warehouse Management
Table of Contents
Abstract2
Enhanced Order and Demand Management Systems4
Relation to CPT4
What HCL does?4
Overview of CPT Assignment.5
Relation to ISEM.5
Introduction6
Why do we need such system in SC Engineering?7
Key terms and Definitions8
Problem Statement and Justification9
Literature Review10
Proposed
Solution
Approach and Work Plan12
Conclusion13
References14
Enhanced Order and Demand Management Systems
Relation to CPT
My current CPT assignment is with the Global IT consulting firm, HCL Americas Inc. HCL America was established in 1989, headquartered in Sunnyvale, California. Based on a in depth assessment of the market and customer insights, HCL follows comprehensive services and portfolio that establishes it as one of the most reliable IT companies in the US.What HCL does?
“HCL uses its Integrated Infrastructure and Operations Management (IOMC) model to improve the supply chain and logistics for its customers which significantly reduces the vendor management overhea ...
OpenText GXS sponsored a study which looked at how today's suppliers were dealing with ever complex supply chain related requests from their customers. The study, entitled Enhancing Customer Centric Supply Chains, was conducted by SCM World and Cranfield University. This presentation discusses some of the key results from the study and then looks at how B2B Managed Services helps to address the challenges faced by customer centric supply chains. Updated May 2014
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
SCM & CRM & ERP
1. Raun G
Technology and Operations Management,
California Polytechnic and State University
2. Outline
1. Supply Chain Management
The Bullwhip Effect
What Is SCM?
Why Is SCM Important?
1. Customer Relationship Management
What Is CRM?
Why Is CRM Important?
CRM Components and Technologies
1. Enterprise Resources Planning
What Is ERP?
Why ERP?
Illustration
SCM, CRM, & ERP (Raun G) 2
3.
4. The Bullwhip Effect
Stakeholders along the supply chain have different
and frequently conflicting objectives.
Accordingly, they often operated independently,
resulting in a phenomenon called the bullwhip effect
on demand and supply.
SCM, CRM, & ERP (Raun G) 4
5. An Illustration of the Bullwhip
Effect
SCM, CRM, & ERP (Raun G) 5
Source: Johnson & Pike, 1999
6. Mitigating the Bullwhip Effect
EDI and the Internet
The information available to supply chain partners, and the
speed with which it is available, has the potential to radically
reduce inventories and increase customer service.
Everyday low pricing eliminate forward buying of bulk
orders
Changes in pricing and trade promotions and channel
initiatives, such as VMI, CPFR, continuous
replenishment can significantly reduce demand
variance.
Postponement
Etc.
SCM, CRM, & ERP (Raun G) 6
7. Vendor Managed Inventory
Wal-Mart and Procter & Gamble, Late 1980s
Other companies in the United States, including
Campbell Soup and Johnson & Johnson, and by
European firms like Barilla (the pasta manufacturer).
VMI became one of the key programs in the grocery
industry’s pursuit of “efficient consumer response”
and the garment industry’s “quick response.”
SCM, CRM, & ERP (Raun G) 7
8. The VMI Partnership
The supplier—usually the manufacturer but sometimes
a reseller or distributor—makes the main inventory
replenishment decisions for the consuming
organization.
The supplier monitors the buyer’s inventory levels (physically
or via electronic messaging) and makes periodic resupply
decisions regarding order quantities, shipping, and timing.
Transactions customarily initiated by the buyer (like purchase
orders) are initiated by the supplier instead.
The purchase order acknowledgment from the supplier may be
the first indication that a transaction is taking place; an
advance shipping notice informs the buyer of materials in
transit.
SCM, CRM, & ERP (Raun G) 8
9.
10. Management of flow of materials, information, and
funds across the entire supply chain.
11. Features
1. Includes all activities and processes to supply a
product or service to a final customer.
2. Any number of companies can be linked in the supply
chain.
3. A customer can be a supplier to another customer so
the total chain can have a number of supplier-
customer relationships.
4. Depending on the products and markets, the
distribution system can be direct (supplier to
customer) or indirect (involving distributors,
warehouses, and retailers).
SCM, CRM, & ERP (Raun G) 11
12. Material Flow
Raw materials enter into a
manufacturing organization
via a supply system and are
transformed into finished
goods.
Finished goods are then
supplied to the consumers
through a distribution
system.
Several companies linked
together in the process, each
adding value to the product
as it moves through the
supply chain.
SCM, CRM, & ERP (Raun G) 12
Source: Johnson & Pike, 1999
13. SCM, CRM, & ERP (Raun G) 13
Information Flow
Products or services usually flow from
supplier to to customer. Design and
demand information usually flow from
customer to supplier.
14.
15. Big Dollars
U.S. inventory investment: ≈ 20% - 25% of GDP
U.S. grocery pipeline ≈ $75 - $100 billion
U.S. transportation & warehousing expense: ≈ 10% of
GDP
U.S. companies: 25% of corporate budgets on SCM
Inventory carrying, transportation, warehousing, order
management, supply chain financing, related IT expenses
Benchmarking Partners, June 1999
SCM, CRM, & ERP (Raun G) 15
16. High Leverage
Impact on profit
increase sales by $12 = $1 savings in the supply chain
Impact on sales
trend towards competing on service surrounding the
product (high quality, low cost assumed)
High availability
Delivery speed
Order status (eg, Internet order tracking)
Impact on stock price
profit↑ + assets↓ ⇒ ROA↑↑
SCM, CRM, & ERP (Raun G) 16
18. Opportunities
“Average on-time delivery performance in the United
States is probably in the 50 to 60 percent range, at a
time when competition & consumer pressure are driving
requirements up to the 99 percent range.” (Conway,
R.W. 1996, “Linking MRP II and FCS,” APICS – The
Performance Advantage, June, 40-44)
Material idle 80%+ of factory throughput time
(Vollmann, Berry, & Whybark 1997)
SCM, CRM, & ERP (Raun G) 18
19. Idle time in supply chain - quick analysis...
inventory at 25% of GDP, 50% to100% of GDP due to product ⇒
3 to 6 month flowtime & production/transport at 1.2 weeks ⇒
idle 90% to 95% in supply chain
Best-in-class (e.g., Dell, Wal-Mart) SCM expense about
12% of corporate budget (versus overall average of 25%)
(World Research Advisory Fax Newsletter 1/22/99)
SCM, CRM, & ERP (Raun G) 19
20. Opportunities
Improving supply chains globally judged a major trend
by 78% of 2,500 CEO’s of companies with revenues >
$100 million (Business Week, 12/12/98)
Deloitte Consulting survey - SCM ranked as “critical to
very important” to company’s success by 91% of senior
managers at 240 North American manufacturers (CIO,
7/1/99)
Only 2% ranked their supply chain as “world-class”
SCM, CRM, & ERP (Raun G) 20
21.
22. Is CRM a fad or what firms should pursue?
Benefits and costs?
Implementation issues?
23. Some “Definitions” …
“A way to identify, acquire, and retain customers.”
“A way of automating the front office functions of sales,
marketing, and customer service.”
“A technology-enabled business strategy whereby
companies leverage increased customer knowledge
to build profitable relationships, based on optimizing
value delivered to and realized from their customers.”
For some vendors, whatever their current product may
be, that is CRM.
SCM, CRM, & ERP (Raun G) 23
24. CRM
An integrated marketing, sales, and service strategy
of attracting and retaining customers, using
integrated information and consistent channel
processes
Require coordinated enterprise-wide actions for
managing relationships
Combine business process and technology
Focus on customer lifetime value creation and
optimization
SCM, CRM, & ERP (Raun G) 24
25. Lifetime Value of a Customer
= Average transaction value x Purchase frequency x
Customer life expectancy
Customer Profitability
= f(acquisition, enhancement, retention, loyalty)
SCM, CRM, & ERP (Raun G) 25
26.
27. Globalization and the Internet
Competition can now come as easily from around the
world as from around the corner.
Commoditization of products and services
Power and choice are moving to the customer as never
before.
A world of undifferentiated industies
SCM, CRM, & ERP (Raun G) 27
28. In a world of undifferentiated industies, you must
choose whether to compete
on the basis of price in a cutthroat commodity market,
or
on the basis of customer relationships created through
a superior value proposition.
SCM, CRM, & ERP (Raun G) 28
29. It costs six times more to sell to a new customer than
to an existing one
The odds of selling to a new (existing) customer are 15%
(50%).
The average business only hears from 4% of their
customers who are dissatisfied with their products or
services.
Of the 96% who do not bother to complain, 25% of
them have serious problems.
SCM, CRM, & ERP (Raun G) 29
30. The 4% complainers are more likely to stay with the
supplier than are the 96% non-complainers.
A typical dissatisfied customer tells 8-10 (10-20)
people about the experience, mostly related to poor
customer service.
About 60% of the complainers would stay as
customers if their problems was resolved and 70-95%
would stay if the problem was resolved quickly.
SCM, CRM, & ERP (Raun G) 30
31. A customer who has had a problem resolved by a
company will tell about 5 people about their situation.
SCM, CRM, & ERP (Raun G) 31
32.
33. Acquire
(new customers)
Enhance
(purchase value)
Retain
(existing customers)
Direct Marketing Cross-/Up-Selling Proactive Service
Sales Force Automation Customer Support, Call Center
Telephone, Fax, E-mail, Web, VRU (Voice Response Unit)
Legacy Systems + Computer/Internet Telephony Integration (CTI/ITI) + Data Warehousing +
Decision Support Technology (data model analysis)
Customer
Life Cycle
Core
Process
Enabling
Technology
Differentiation
• Innovation
• Convenience
Bundling
• Reduce cost
• Customer service
• Repeatable process
Adaptability
• Listening
• New product
• Loyalty program
CRM
Key Focus
Integrated CRM ApplicationsIntegrated CRM Applications
Integrated
Solution
(Modified from Kalakota & Robinson 2001)
34. Connectivity Applications Technologies
Web
Application sharing
Interactive TV
Videoconferencing
Interactive chat
Mobile
Smart phones
Wireless modem
Handheld devices
Network Center
Access to legacy data
Wireless IP
Natural language
recognition
Speech recognition
Internet and Web
Content management
Personalization
Management
Operations
Benchmarking
Metrics/TCO
measurement
Customer
Intelligence
Customer satisfaction
survey
Data mining
Enterprise access
Business Intelligence
Advanced BI
development tools
Query, reporting, OLAP
viewers
Future Technology
Intelligent agents
Smart cards
Speech
Middleware
Corba, COM/DCOM, EAI
Application
Development
C++, Visual C++,
HTML, DHTML, XML
Industry Verticals
Banks, retail,
wholesale, private
Software, Telecomm,
Government
(Source: Maoz, Gartner Symposium ITxpo 2000)
35.
36. Essence of ERP
Record day-to-day transactions of running a business
and provide near real-time access to information in a
consistent manner throughout the organization
SCM, CRM, & ERP (Raun G) 36
37. SCM, CRM, & ERP (Raun G) 37
Enterprise Resource Planning Systems
Time
Money Material
Transactions
Planning
38. Why ERP?
Supply chain cost
reduction
Purchasing leverage
Inventory reduction
Operating cost reduction
Competition is doing it
Catalyst for
reengineering
Increased performance
Service levels
Responsiveness
Data updated in real time
& single set of numbers
Y2k problem
SCM, CRM, & ERP (Raun G) 38
40. 1. Sales rep from Intl Sneaker takes an order for 1000
shoes from a Brazilian retailer.
From her portable PC, she taps into the R/3 sales module
back at headquarters, which checks the price, including any
discounts the retailer is eligible for, and looks up the
retailer’s credit history.
2. Simultaneously, R/3’s inventory software checks the
stock situation & notifies the sales rep that half the
order can be filled immediately from a Brazilian
warehouse.
The other sneakers will delivered in 5 days direct from ISC’s
factory in Taiwan.
SCM, CRM, & ERP (Raun G) 40
41. 3. R/3’s manufacturing software schedules the
production of the sneakers at the Taiwan factory,
meanwhile alerting ISC’s warehouse manager in Brazil
to ship the 500 purple tennis shoes to the retailer. An
invoice gets printed up—in Portuguese.
4. That’s when R/3’s HR module identifies a shortage of
workers to handle the order & alerts the personnel
manager of the need for temporary workers.
5. R/3’s materials planning module notifies the
purchasing manager that it’s time to reorder purple
dye, rubber, and shoelaces.
SCM, CRM, & ERP (Raun G) 41
42. 6. The customer logs on to ISC’s R/3 system through the
internet & sees that 250 of the 500 shoes coming from
Taiwan have been made & dyed. He also sees there are
500 orange tennis shoes in stock & places a follow-up
order on the net.
7. Based on data from R/3’s forecasting & financial
modules, the CEO sees that colored sneakers are not
only in hot demand but are also highly profitable. She
decides to add a line of fluorescent footwear.
SCM, CRM, & ERP (Raun G) 42