This document contains the resume of Elsayed SHawki ahmed from Kuwait. It outlines his objective of seeking an advanced position utilizing his skills and academic background. It details his education including a Bachelor's degree in social work and various relevant courses. His work experience spans various roles in food and beverage, front office operations, real estate marketing, and customer service. Currently he works in customer service for Ali abdullwahab almutawa. The resume highlights his relevant skills, languages, and personal information and strengths.

1. Elsayed SHawki ahmed
Kuwait
Mob No: 51584544 & 95575160
E-mail: sayed2559@yahoo.com
Objective:
Seeking an advancedlevel position (preferably in A Company)in an area relevantto my
skills andacademic background,where I can add a value to my employer & widen the
scope of my experience, and in which my skillscan be further developed.
Education:
Bachelor of social work , south vally universty
overall (77.75%) Very Good with Honor Degree
Relatedcourses
 Sales and marketing course
 Frontoffice operationskills
 Microsoft digital literacy (From Helwan University)
 Food and beverage course
Work experiences:
Sofitel Le sphinx, Giza
Food&Bevervage Department
From 7/07 till 11/07
Waiter Service Trainer in Alex Coffee Shop
Sofitel Le sphinx, Giza
FrontOffice Department
From /7/09 till 12/09
Receptionist
T.G Real-Estate MarketingCompany,
From 1/1/2011, till 1/7/2011
T.G Real-Estate Supervisor
Egypt forOffice Furniture's Company,
From 1/8/2011 till 1/12/2011
AssistantSales Manager
Call CenterAgent CustomerService Representative at (KOUT FoodGroup_ state of
Kuwait) from October2012 till December2013.

2. SeniorCustomerService Agent, Kout FoodGroup (ALHOMAIZI), Kuwait
(01.01.2014 till 17.3.2015)
Duties and Responsibilities:
 Provides customer supportondifficult problems
 Mentorsjunior colleagues in the performance of product/service
related activities
 Performs a variety of complicated tasks.
 Typically reports to a supervisoror manager.
 Familiar with a variety of the field's concepts, practices, and
procedures
 Relies on experience and judgmentto planand accomplish goals
 Teaches techniquesfor transitioningfrom problem solvingto sales
opportunities.
Ali abdullwahab almutawa(AAW)
Custumerservice from 18.3. 2015 till now
Duties and Responsibilities
 Help andguide agentswith queries, and utilize the time spentavailable
for their development,and ensuringthat customercalls are answered
as promptly as possible directly andindirectly
 Acquire and maintain a comprehensive knowledge of all AAW products
and services, and be responsiblefor providingsubject matter expertise
aroundagents,improving their performance, identifying development
areas
 Collaboratewith agents andcoaches on a daily basis to define
requirements, processes,and execution strategiesto managethe
contact center
 Increase overall salescapability, by helping agentto identify potential
sales opportunitiesfrom conversationswith customers andpromote
appropriate AAW products.
 Carry out allcustomer operationalrequests in accordance with their
instructionsand in accordance with AAW policies and procedures.
 Deal with any customerproblems and complaints,resolving these
directly where possible.
 Upholdthe highest standardsof customer confidentiality and security
by ensuringthe proper verification of the identity and addressof all
customers.

3. Relevant skills:
Computer skills:
 Microsoft windows
 Microsoft Office
 Internet Browsing
 Speed typing
 Amadeus (Micros)
Language skills:
 Arabic MotherTongue
 English Very Good
Personal information:
 Date of birth: 1/1/1984
 Place of birth: dar al salam.sohag
 Military service: Finished
 Maritalstatus: single
Personal strength:
 Honesty
 Leadership
 Ability to work under stress
 Fast harmonywith new colleagues
 Effective communication
 Team work
Activates and interests:
 Reading
 Football
 swiming
References available upon request ……….