Elham Mohsen Ahmed Ebed is seeking a challenging position in a multinational corporation where she can apply and develop her technical and interpersonal skills. She holds a Bachelor of Social Work degree from 2006. Her work experience includes over 5 years as a customer service representative and executive assistant, where she handled customer inquiries, organized meetings and schedules, drafted correspondence, and provided administrative support. She has strong computer, communication, and language skills in Arabic and English.

1. Elham Mohsen Ahmed Ebed
31 El Thawra Street, El Haram, Giza
+2(02)338 55 893
+2(0100)52 55 336
Elhammohsen85@Yahoo.Com
Career objective:
A Challenging Position in a Multinational Corporation Where
My Technical and Interpersonal Skills Can Be Applied and
Developed.
Education:
Bachelor Of Social Work, High Institute Of Social Work,
Graduated In 2006 With Good Degree.
Courses:
● Fall 2006 English Course in the American University in Cairo
in Cooperation with Integrated Care Society.
● Basic Business Skills Acquisition (BBSA) Program,
Sponsored By Future Generation Foundation.
Course included:
 Business English
 Business Writing
 Presentation Skills
 Computer Skills (Ms Office 2003&Internet)
 Extra Sessions for Accounting, Finance, Sales,
Marketing.
● Communication Skills In American Chamber Of Commerce In
Egypt .
● Executive Secretary Skills In Ahram Center for Training &
Consultation (CTC).

2. ●The Power of Customer Service in American Chamber Of
Commerce in Egypt.
Work Experience:
July_2007: February_2012
• New Horizons training learning center (senior
customer service)
• As Receptionist.
• As junior customer service.
• As senior customer service.
Job Responsibilities Included:
 Solving Customer's Problems.
 Handling customers complains.
 Receiving client's telephone calls.
 Make evaluation for instructor& the training
center.
 Inter class request on system (CRM) and
responsible for update clients data.
 Sending Emails and follow with operation
manager to join my clients on schedules.
 Responsible for Complete (IMC) Documents with
My Clients.
 Make sure that client received his materials.
 Make confirmation on clients to attend the course
on time.
 Make certificates for clients After Ending courses.
 Supervisor for senior and junior tasks and make
sure it's going in right direction.
July_2013 : Till Now

3. Amlak Real Estate for Investment & Marketing as
(Executive Assistant for Sales Manger). "
Capital Business Park Sheikh Zayed "
Job Responsibilities Included:
 Provide full secretarial and administrative support
service to the executive.
 Respond to incoming telephone calls
and take action as appropriate
 Draft routine correspondence for approval and
signature by the executive
 Maintain the office filing system
 Make arrangements for any meetings required by
the executive
 Respond to all incoming telephone calls,
ensuring that these are answered promptly and
are directed to the right person
 Support the sales and marketing functions, by
providing them with research results which will
assist in decision making Incoming calls report.
 Organizing Vacations staff Report
 Make Quote For Sales Team.
 Make Resale Units Models for Projects /
Individual Units.
 Updating Resale Unites Price / Availability /
Editing.
 Arrange Schedule for Sales Team distribution on
Sites.
 Sending potential Clients Data For Owners
Companies.
 Responsible for Make Any Memo and Send It to
Amlak Team
 Schedule for distribution Sales Team on Internal
Trade shows.
 Follow with Owners Companies to Send
Updating Price List In Case Of delay
 Follow Sales Team.

4.  Attend Sales Meeting And Responsible for Take
Point of Meeting And Send It For Sales Team.
Making Resale Contract for AMLAK.
Communication Hub for CRM Program.
Voluntary work:
Joined As A Volunteer In Alashanek Ya Balady Society
(AYB).
Computer skills:
Windows X P, Word 2007, Excel, Power Point,
Access, Out Look and Internet, CRM.
Language skills:
1. Arabic : mother tongue.
2. English : very good.
Personal skills:
 Patient ,Ambitious ,Self Motivated ,Friendly ,Leadership
 Excellent Communication Skills
 Good At Meeting Deadlines
 Ability to Work Individually and As a Cooperative Team
Member.
Team work skills: Collaborated With a 4 Member Team to
Research, Organize and Present the Business Plan.
Interests:
Swimming
Personal information:
1. Date of Birth: 29 September 1985.
2. Marital Status: Single.
3. Nationality : Egyptian
Furnished upon request