Mohamed Elsakka is writing to introduce himself as a potential candidate for a position. He is currently employed as a manager of customer service at Boulevard tasheel in Dubai, UAE and has previous experience working in customer service roles at Mobinil Telecom in Egypt. He has a Bachelor's degree in law from Cairo University and is seeking an opportunity to utilize his academic and professional experience in a large corporate environment, having previously built experience in customer service and sales.

1. MohamedElsakka
Dubai, UAE
Phone: +971 52 529 1614
E-mail: mohamed.al.sakkaa@outlook.com
I am writing to introduce myself as a potential candidate for your organization.
Currently I employed with Boulevard tasheel as manager of customer service
(reception) and before that I was employed in Mobinil Telecomas a Customer Service
Agent.
Previously I was employed as Summer Training in Khalda Petroleum Co. in Legal Dep.,
And prior that I was employed as Summer Training with National Bank of Egypt in
Archiving unit and another training and experience .
I am also seeking the opportunity to consolidate strong academic qualifications and
sound professional capabilities within a large corporate environment. You will notice
from my resume that I have previously built up a professional background as a Customer
Service and Sales Agent.
My expertise lies in an ability to effectively interact with people, identify and resolve
complex issues and develop innovative solutions to achieve objectives.
I would appreciate for your consideration and would be pleased to answer any
questions you might have.
I am certain that a face-to-face meeting would more fully reveal my positive attitude
and ability to meet your expectations.
Thank you for your time
Yours sincerely

2. EDUCATION
Bachelor of law
Cairo University (Egypt) 2014
Generalcertificate of secondary education
Literaturesection
Orman EnglishSchool
WORK EXPERIENCE
Current Position
Boulevard tasheel Dubai , UAE
(august2015 - till now)
Manager of customer service ( Receptionist )
 Answer calls professionally
 Respond to customer inquiries
 Research required information using available resources
 Handle and resolve customer complaints
 Provide customer with service information
 Enter customer information
 Help in data entry for immigration

3.  Very fast in typing and data entry
MOBINIL TELECOM EGYPT, CAIRO
(July 2014 – Till Feb 2015)
CustomerService Agent
 answer calls professionally
 respond to customer inquiries
 research required information using available resources
 handle and resolve customer complaints
 provide customers with product and service information
 enter customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 follow up customer calls where necessary
 complete call logs
 produce call reports
COURSES & TRAINING
 Summer training on Legal Dep. In (Khalda Petroleum Co.) 2013
 Trained in National Bank of Egypt (Archiving unit) 2012
 Summer training on HR Management in (Olympic Electric Factory.) 2011
 November 2014: How to manage upwards “manage your senior manager”
 July 2013: Extraordinary Team Leadership in (British Council)
 September 2013: Effective communication and Human Resources relations.
 Course on “English Language” in (American University in Cairo)
 The International Computer Driving License (ICDL)

4. LANGUAGE SKILLS
 Arabic: Mother Tongue.
 English: Fluently spoken, read & written.
 French: Basic Knowledge
PERSONAL DATA
 Full name: Mohamed Mahmoud NasrEldin
 Date of Birth: 01/10/1990
 Marital status: Single
 Nationality: Egyptian.
 Military Service: Exempted.
 Visa Status : Employment Residence
Thank you for your time and consideration.