The document summarizes Ireland's first public sector innovation center's efforts to develop design capabilities within Cork County Council. It discusses how the center used service design approaches like stakeholder mapping, user research, prototyping and testing to redesign the housing representations process. This reduced the time spent processing representations from 15 to less than 2 minutes, led to instant acknowledgements, and created cost savings. It also helped shift mindsets within the council and sparked wider use of design approaches for other services. The center continues working to embed design literacy and a user-centered approach throughout the organization.