Saswati Chakraborty is a Service Assurance Analyst currently working at Accenture Services Pvt. Ltd. She has over 10 years of experience in project management, service management, and reporting. She has worked on multiple projects for clients like Virgin Media, SAP Labs, and Takeda Pharmaceuticals managing teams, resources, incidents, changes, and reports. She is proficient in tools like BMC Remedy, MS Project, Qlikview, and has knowledge of programming languages like C and MATLAB.

1. Saswati Chakraborty
Email: saswati.chakraborty10@gmail.com (saswati.chakraborty@accenture.com)
Contact: 7261974494
Address: Pashan, Pune411021
Profile Summary:
• Currently working as a Service Assurance Analystwith Accenture Services Pvt.
Ltd. since Dec 2010.
• Completed engineering in Instrumentation & Control from AISSMS IOIT (Pune
University) in 2010.
• Thorough knowledge in Project/Program Management.
• Managing Operation for rendering & achieving quality services.
• Good Knowledge of Excel Reporting,MS-Project,SSRS, SDLC.
• Good knowledge in Change Management, Incident Management, Problem
Management.
• Have worked on ticket (Incident/Change/Problem) management using BMC
Remedy tool.
• Excellent MS Office-Excel Skills, MSPS,MS Power Point, Information Management
skills, Status Reporting Skill.
• Have worked in finance related activities with multiple stakeholders
• Have worked in resource staffing and screening for multiple projects
Professional Summary:
Current Organization: Accenture Services Pvt. Ltd.
Project 1: Virgin Media
TeamSize: 50
Project Description:Virgin Media is a company which provides fixed and mobile telephone,
television and broadband internet services to businesses and consumers in the United
Kingdom.
Responsibilities:
 Gathering new change or incident requests from team members.
 Understanding the requirement and need for the change to be raised.
 Raising change or incident through remedy tool.
 Informing client management about the new change request and taking care of it’s
approval process.

2.  Keeping the track and updating the status of change/incident ticket.
 Providing 24/7 support for updating critical P1’s incidents in the real time dashboard
 Reporting of the Sev1 incidents impacting process through online dashboard for
leadership
 Preparing reports on daily, weekly and monthly and sent to all stakeholders.
 Providing the weekly and monthly review of incidents to leadership (Global as well as
geography specific. Follow-up with the resolver group on the RCA for Critical incidents.
 Follow-up with the resolver group on the RCA for Critical incidents.
 Tracking of incidents for their RCA and reporting the same to the leadership
 Tracking of mitigation plan for its closure.
 Planning of critical changes in the infrastructure with the business to ensure minimal
impact to the business.
 Communicating of the critical changes to business
 Monitor Queue for incoming flow of change records
 Validating RFC (Request for change)
 Create change record for multiple assignee changes
 Validate Impact
 Conduct Risk Assessment
 Approve Changes
 Update the Forward Schedule of Change (FSC)
 Coordinating and communicating changes between customer and service provider and
manage the changes as required.
 Review rolls back procedures to determine if they are adequately documented and
feasible
 Chair /Attend CAB Call
 Notifying affected parties for changes that went through the CAB (up streams / down
streams) via the essential tool that changes are scheduled, approved, and ready to be
implemented.
Tools Worked On :
• BMC Remedy
• MSPS
• Qlikview
Project 2: SAP Labs
TeamSize: 76
Project Description:SAP Labs India researches, designs, and delivers leading-edge
softwareapplications. PMO role is to support the project in ongoing activities by staffing and
billing to client for offshore members in major aspects and also keeping the status of all project
activities.

3. Responsibilities:
 Fulfill resource requirements for current and upcoming projects
 Interface with client company HR team and gain understanding of requirements/
processes through meetings and discussions
 Contributed on proposal creation mainly in resource strength which is used for project
bidding
 Demand generation of required resources within organization and outside organization
 Following up with talent fulfillment team on current status of available profiles matching
with required skillset
 Sorting out profiles based on data available on resume and analysis report of on call
screening
 Negotiation with candidates regarding joining location, shift timings and convincing them
to work on some new platform
 Scheduling internal and client interviews for selected candidates
 Conducting walk in drives for mass requirement
 Enabling selected candidates after interview with joining formalities
 Following up with HR regarding joining date
 Help the resource in all aspects till they get on boarded in project
 Generate client proposal letter for each resource and send that to client
 Generate billing report based on rate card of individual resource
 Follow up with client to get the purchase orders generated
 Get the invoices generated with the help of finance team for each resource against their
purchase orders received from client
 Inform client the total billing amount after inserting all invoice numbers and billing data in
client systems
 Keep a check on current status of transaction of invoiced amount and follow up with
respective teams in case of any delay
 Generate monthly and yearly billing report
 Doing estimation and forecasting for upcoming billing cycles and calculating
 Managing Roll On/Roll Off for new and old resources and tracking demands
appropriately on demand management tool.
 Timesheet management and time tracking for all project resources.
 Fulfilling seat requirements through capacity management tool.
 To work on Group Management by managing all DL groups.
 Keeping track of project headcounts along with the bill codes.
 Protecting client data on CDP tool.
Tools Worked On:
• SUS
• CDP
• Abacus
Project 3: Takeda Pharmaceuticals

4. TeamSize: 90
Project Description: This is a pharmaceutical company, based in US. PMO role was to support
the project in ongoing activities by managing status of incidents and change requests, managing
demands of internal team members, keeping track of time for project milestones and for the
individual team members.
Responsibilities:
 Understanding the requirement of project to create and fulfill the new demands.
 Responsible for consolidating management reports daily & monthly Management
reports, Headcount report, IT Downtime Tracker, ISO documentation and Queue
allocation reports, adherence to SLA.
 Attending the conference calls with leadership sharing progress of project, error analysis
and facilitating new initiatives.
 Avoidance of escalations proactively and handling escalations promptly and taking all
necessary steps to prevent further escalations.
 Designed and prepared reports on server to integrate with BMC remedy tool.
 Preparing project plan using MSPS.
 Assigning tasks to team members.
 Generatedmonthly, weekly and bi-weekly status reports for project activities and kept
client updated on current progress of project.
 Managed Roll On/Roll Off of resources and maintain the track report for project audits.
 Timesheet management and time tracking for all project resources.
 Fulfilling seat requirements through capacity management tool.
 Worked on Group Management.
 Attended meetings with project stakeholders and understood various process plans,
business process, and functionality in detail.
 Created standard processes to be followed which can be implemented for the smooth
execution of the project.
Tools Worked On:
• GBI
• MSPS
• RTC
• BMC Remedy
• RTS
• Abacus
Computer Knowledge:
• Microsoft Business Intelligence

5. • Microsoft Office(Excel, Word, PowerPoint, Project)
• IBM Rational Team Concert
• Programming knowledge in C, MATLAB
• Visual Basic
Carrier Interest:
• Project Management, Service Management
• SQL Analysis Services, Integration Services, Reporting Services
Scholastic Profile:
Qualification Year of passing Institution /university Score
Bachelors of Engineering
in Instrumentation &
Control
2010 AISSMS IOIT,Pune First Class with
distinction
HSC 2005 MT Girls H.S. School,
Tripura Board
First Class
SSC 2003 MT Girls H.S. School,
Tripura Board
First Class
Training and Certification:
• PRINCE2 certification in the year 2013.
• Training on ITIL V3 course.
• MSBI Certification in the year of 2013.
Other Details:
• Nationality: Indian.
• Date of Birth: 20th
December1986
• Current Location: Pune
• Languages Known: English, Hindi, Bengali and Marathi.
• Marital Status: Single
• Hobbies: Reading, Listening Music, Singing and Traveling.