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EAQUALS
Evaluation and Accreditation
of Quality in Language
Services
The Association
• Founded in 1991
• A company registered in UK as charity
• International NGO with participatory status at the
Council of Europe (2006)
• Members in 27 countries
• Over 100 accredited members and 25
associated members/partners
• Individual membership (2011)
EAQUALS Mission
The mission of EAQUALS is:
• to contribute to the development of
excellence in language education
• to be the internationally recognised
authority for quality standards and quality
assurance in language education and
training.
EAQUALS Beliefs
• A belief in fair dealing with clients,
students and staff.
• A belief in the importance of people as
individuals: clients, students and staff.
• A belief in quality.
EAQUALS Values
• Plurilingualism
• Intercultural understanding
• International cooperation
• Lifelong learning
EAQUALS Purposes
• To achieve excellence through accreditation of
quality in language learning services.
• To bring together providers of language education
services.
• To seek to encourage greater awareness of
consumer rights and quality issues in language
learning.
• To assist national and international bodies to
develop accreditation schemes.
• To provide support through self assessment,
management training and consultancy.
EAQUALS: a Quality Forum
• Sharing expertise and knowhow
• Promoting a quality ethos in language education
• Disseminating expertise, supporting innovation
and creativity
• Assisting companies and government
organisations to define language training needs
• Putting learners in society at the heart of it
Areas of expertise
EAQUALS’ main areas of expertise:
• quality management:
- design of quality accreditation schemes
- inspection processes
- assessment methodology
- training and standardisation
- help with setting up schemes
• the Common European Framework of Reference
for Languages (CEFR):
- descriptors, curriculum, assessment,
- portfolio, certification
• teacher management and professional
development:
- profiling grid for teachers
- teacher competences and development framework
- teacher training and evaluation
- academic management
EAQUALS Activities
• Inspection and accreditation of educational
institutions and training centres
• Regular conferences, workshops on members’
special interest projects
• Participation in external projects
• Certification of CEFR levels
• Pathways to quality for institutions – advisory
services, self-help materials, training
• Participation in external projects with others
Consultancy and Training
• Quality Handbook (TQM-ISO 9001)
• Self-Assessment Handbook
• The EAQUALS Guide to introducing the
European Language Portfolio
• Self-Help Guides:
- Curriculum & Syllabus Design
- Managing and Appraising Staff
- Teacher Development
Project Participation
• Involvement in ISO standards
• European Language Portfolio and electronic ELP
• CEFR Quality Management Guide
• CEFR Policy Forum and Standardisation
• Working Party on Integration of Adult Migrants
• Quality evaluation and dissemination of on-line
teacher training (Leonardo), Quality Guidelines
(Leonardo), EPG (Leonardo), etc
EAQUALS Accreditation Scheme
• international
• plurilingual
• cross- sectorial
• consultative
• based on Charters: General, Course
Participants, Staff and Information
EAQUALS criteria and standards
• high international standards designed
specifically for language education services
• 12 main areas of assessment
• specific indicators of quality for each area
• 50 key assessment criteria:
- clear and transparent
- derived from the Charters
Main areas of assessment
1. Teaching
2. Academic management - curriculum, syllabuses
3. Academic management - assessment
4. Academic management - quality assurance
5. Academic resources
6. Other services to course participants
7. Staff contracts, terms & conditions
8. Staff qualifications, experience and training
9. Internal communications
10. Information
11. Premises
12. Management and administration
Guarantees for clients
• Legal requirements, reliability and
truthfulness: compliance with local regulations
and all EAQUALS standards.
• Clear, accurate and complete information
about the courses and services offered.
• Well planned and enjoyable teaching and
learning opportunities.
• Quality standards that are specific to
language education
Guarantees for clients
• There is systematic needs analysis – learners’
priorities for use of the language are
established.
• Courses are related to the levels of the Common
European Framework of Reference.
• Teachers are qualified in foreign language
teaching, and the performance of teachers is
monitored through regular observation.
• Course participants’ progress is regularly
checked.
• There is effective reporting and feedback.
Benefits of membership
• Raised standards – through recommendations
• Exclusive accreditation with international
recognition
• Specialised training at conferences and
workshops
• Networking, with opportunities to form
partnerships
• CEFR expertise - support in implementing
CEFR curriculum and certificating CEFR level
• Lobbying - to official bodies
Thank you
www.eaquals.org

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Sarah Aitken, Susanna Dammann - Find out about Eaquals and its inspections scheme

  • 1. EAQUALS Evaluation and Accreditation of Quality in Language Services
  • 2. The Association • Founded in 1991 • A company registered in UK as charity • International NGO with participatory status at the Council of Europe (2006) • Members in 27 countries • Over 100 accredited members and 25 associated members/partners • Individual membership (2011)
  • 3. EAQUALS Mission The mission of EAQUALS is: • to contribute to the development of excellence in language education • to be the internationally recognised authority for quality standards and quality assurance in language education and training.
  • 4. EAQUALS Beliefs • A belief in fair dealing with clients, students and staff. • A belief in the importance of people as individuals: clients, students and staff. • A belief in quality.
  • 5. EAQUALS Values • Plurilingualism • Intercultural understanding • International cooperation • Lifelong learning
  • 6. EAQUALS Purposes • To achieve excellence through accreditation of quality in language learning services. • To bring together providers of language education services. • To seek to encourage greater awareness of consumer rights and quality issues in language learning. • To assist national and international bodies to develop accreditation schemes. • To provide support through self assessment, management training and consultancy.
  • 7. EAQUALS: a Quality Forum • Sharing expertise and knowhow • Promoting a quality ethos in language education • Disseminating expertise, supporting innovation and creativity • Assisting companies and government organisations to define language training needs • Putting learners in society at the heart of it
  • 8. Areas of expertise EAQUALS’ main areas of expertise: • quality management: - design of quality accreditation schemes - inspection processes - assessment methodology - training and standardisation - help with setting up schemes • the Common European Framework of Reference for Languages (CEFR): - descriptors, curriculum, assessment, - portfolio, certification • teacher management and professional development: - profiling grid for teachers - teacher competences and development framework - teacher training and evaluation - academic management
  • 9. EAQUALS Activities • Inspection and accreditation of educational institutions and training centres • Regular conferences, workshops on members’ special interest projects • Participation in external projects • Certification of CEFR levels • Pathways to quality for institutions – advisory services, self-help materials, training • Participation in external projects with others
  • 10. Consultancy and Training • Quality Handbook (TQM-ISO 9001) • Self-Assessment Handbook • The EAQUALS Guide to introducing the European Language Portfolio • Self-Help Guides: - Curriculum & Syllabus Design - Managing and Appraising Staff - Teacher Development
  • 11. Project Participation • Involvement in ISO standards • European Language Portfolio and electronic ELP • CEFR Quality Management Guide • CEFR Policy Forum and Standardisation • Working Party on Integration of Adult Migrants • Quality evaluation and dissemination of on-line teacher training (Leonardo), Quality Guidelines (Leonardo), EPG (Leonardo), etc
  • 12. EAQUALS Accreditation Scheme • international • plurilingual • cross- sectorial • consultative • based on Charters: General, Course Participants, Staff and Information
  • 13. EAQUALS criteria and standards • high international standards designed specifically for language education services • 12 main areas of assessment • specific indicators of quality for each area • 50 key assessment criteria: - clear and transparent - derived from the Charters
  • 14. Main areas of assessment 1. Teaching 2. Academic management - curriculum, syllabuses 3. Academic management - assessment 4. Academic management - quality assurance 5. Academic resources 6. Other services to course participants 7. Staff contracts, terms & conditions 8. Staff qualifications, experience and training 9. Internal communications 10. Information 11. Premises 12. Management and administration
  • 15. Guarantees for clients • Legal requirements, reliability and truthfulness: compliance with local regulations and all EAQUALS standards. • Clear, accurate and complete information about the courses and services offered. • Well planned and enjoyable teaching and learning opportunities. • Quality standards that are specific to language education
  • 16. Guarantees for clients • There is systematic needs analysis – learners’ priorities for use of the language are established. • Courses are related to the levels of the Common European Framework of Reference. • Teachers are qualified in foreign language teaching, and the performance of teachers is monitored through regular observation. • Course participants’ progress is regularly checked. • There is effective reporting and feedback.
  • 17. Benefits of membership • Raised standards – through recommendations • Exclusive accreditation with international recognition • Specialised training at conferences and workshops • Networking, with opportunities to form partnerships • CEFR expertise - support in implementing CEFR curriculum and certificating CEFR level • Lobbying - to official bodies