Printing an aged receivables report for a prior period may show totals that do not match the general ledger if the "Display customers with zero balance" box is not checked. This box refers to customers with a zero balance as of the current date, so an account may show a zero balance currently but had an open balance on the aging date, causing the totals to be out of balance. Checking this box will display customers with any open prior balances.

1. Printing Customer Receivables Aging Report
Have you ever printed a Customer Receivables Aging Report for a prior period (an aging date
prior to today’s date) only to determine that the totals did not match the General Ledger
Accounts receivable account?
If you answered yes to this, you most likely forgot to check the box “Display customers with zero
balance”. The reason you need to do this is the display customers with zero balance check box
refers to a zero balance for today so if you did not check the box and the customer had a zero
balance today but had open balances on the aging date entered the data would not display so
you would not be in balance. The resolution is as simple as checking the box highlighted below.
Keith Taylor
Vice President
Long Business Systems, Inc. (LBSi)
10749 Pearl Road, Suite 2A, Strongsville, Ohio 44136
Office: 440-846-8500 ext 126; Cell: 216-570-7741 Fax: 440-846-8505 Twitter: @KeithTaylorLBSi
Cleveland – Columbus – Cincinnati –Pittsburgh