The document provides instructions for accessing and navigating the SAP Customer Portal. It explains that the portal provides support, documentation, online training, and customer forums. It then details how to log in with supplied username and password, accept terms and conditions, change the password. The main sections of the portal are described, including accessing documentation by product version, online education courses by release, and customer forums.

1. How to Access and Use the SAP Customer Portal
User Guide
10749 Pearl Rd., Suite 2A Strongsville, Ohio 44136
Ph: 440-846-8500 * Fx: 440-846-8505 * www.lbsi.com * email sap@lbsi.com
Pittsburgh Office: One Oxford Centre, 301 Grant Street, Suite 4300, Pittsburgh, PA 15219 Ph:412-577-4084
Columbus Office: 545 Metro Place South, Suite 100, Dublin, OH 43017 Ph: 614-766-3622

2. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
Overview:
The SAP Business One Customer portal provides a wealth of information designed
specifically for the customer. Some of the information available on the portal are:
• Support
• Solution overview
• Education - On line training
• Documentation – both on line and download
• Access to customer forums – collaborate with thousands of SAP Business One
customers worldwide.
The portal is constantly changing and evolving. This document will only cover a few
topics but it will serve as a tool to help you login, navigate and find information on the
portal:
How to Login:
The following is the current link to the SAP Business One Customer Portal as shown in
the screen below and as shown on the screen:
https://websmp207.sap-ag.de/smb/sbocustomer
You will be required to enter a valid user name and password. LBSi would have supplied
this to you. The login name will always begin with something like S000xxxxxxx (the x
would be replaced by letters or numbers).
10749 Pearl Rd., Suite 2A Strongsville, Ohio 44136
Ph: 440-846-8500 * Fx: 440-846-8505 * www.lbsi.com * email keith@lbsi.com
Pittsburgh Office: One Oxford Centre, 301 Grant Street, Suite 4300, Pittsburgh, PA 15219 Ph:412-577-4084
Columbus Office: 545 Metro Place South, Suite 100, Dublin, OH 43017 Ph: 614-766-3622

3. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
If this is your first time logging into SAP you will be required to review and accept terms
and conditions as well as change your password. A screen similar to the following will be
displayed:
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4. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
Change your password by entering old and new password information on the following
screen:
You will receive a confirmation that you have successfully changed your password.
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5. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
SAP Business One Customer Portal Home Screen:
Several “key” links are highlighted in red below.
Documentation:
1. Click on the Documentation link from the home screen and a screen similar to the
following will be displayed.
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6. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
2. Choose your SAP Business One family and release from the menu on the left of
the above screen. Note if you do not know your family and release you can obtain
the information from your SAP Business One installation by clicking on Help >
About SAP.
SAP Business One Education:
1. On line education and training sessions can be reviewed and downloaded by
clicking on the Education Link found on the home screen:
2. After clicking on the education link, a screen similar to the following will be
displayed. Click on the appropriate release family for your installation.
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7. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
3. The following screen will be displayed after choosing the family and release:
4. Choose SAP Customer in the dialog box above and enter your email address
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8. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
Sample screen that will be displayed showing various training sessions:
1. Click on open/close for the subject you wish to review from the screen above.
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9. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
2. Available sessions will be displayed:
3. Click on the language that you wish to review the training in.
4. You may also download the presentation and various other course details from
these screens.
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10. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
SAP Business One Forums:
SAP also hosts a user/customer forum site for its customers and portals.
1. To access one of the forums from the home screen, click on the forum link shown
on the following screen:
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11. LBSi SAP Business One Solution
How to Access and Use the SAP Customer Portal
2. Choose the forum you would like to enter from the available list as shown on the
following screen.
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