Seasoned leader and innovator in Digital Operations, Robotic Process Automation (RPA), Intelligent Automation & the Future of Work. Proven track record of digital transformation solution development and sales of complex engagements. Extensive experience in Operations – including coordination of Transformation efforts and teams across PAN India footprint – as well as strategy development, project management, complex analytics, and investment opportunity assessment. Specialties: RPA; Strategy consulting; sales and delivery; Practice building; Transformation design and execution; Innovation incubation and deployment. • Provided leadership vision enterprise-wide via decisive and insightful executive leadership, guiding daily operations and policy implementation through strategic thinking and decision-making. • Expertise lies in multiple tools & technologies handling 320+ POS and 260+ Stores across Airports, Lounge, Railways, Highways, Malls and Land-side by implementing complete end-to-end Microsoft Dynamics Navision ERP along with LS Retail POS solution across all outlets. • Known for seamlessly coordinating and collaborating with internal organizations and third-party partners; managing SLA with IT vendors. • Built and lead high-performance teams to manage, implement and streamline complex IT designs. • Foster team collaboration using relationship building and communications improvement. • Developed and Maintain Cloud based customised CRM for Institutional Sales (Lead Management) handling data size of 10 Million customers and growing. • Setup and Management of Inbound & Outbound International call centre for USA, Canada & UK. • Spearhead projects delivery within tight time-frame and budget [Capex and Opex], increasing customer satisfaction and revenue, using ERP on cloud implementation, Mobile Apps for back-end process optimization, Implementation of Business Analytic methodologies. • Leadership. • Stake Holder Management. • Analytical Skills. • Business Process Improvement. • Coaching and Mentoring.