SlideShare a Scribd company logo
Rajendra Sharma
MIG – 1/19, Barra – 7, CONTACT NO.: +91 8935001428
Kanpur 208027 (Optional) +91 8604853907
Uttar Pradesh (India) E-mail: s.rajendra68@gmail.com
Professional Abstracts
A professional having 11 odd years experience in the areas of Sales & Service operation towards dealer
management, customer relationship management, establishing dealer networks and achieving desired goals.
Proficient in products training, designing & developing to technical support manuals and special service
tools, managing to sales & service reports, ability to support and sustain a positive work environment that
faster team performance with strong communication and relationship management skills.
Presently working with LML Limited, based at Kanpur manufacturing plant (UP) as Senior Service
Engineer in Customer Care department.
LML Limited is pioneer in scooter & motorcycle technology and totally committed to quality throughout
its manufacturing process. LML Limited is well known for manufacturing scooter & motorcycle in India
and abroad. Various models are being manufactured (i.e. Geared & Gearless scooters and motorcycles) in
LML Limited.
Academic Credentials
 Diploma in Mechanical Engineering, from Govt. Polytechnic, Kanpur.
 CNC Machining Centre Technology & Programming from Advance Training Institute, Kanpur
 Vocational course Automobiles from VTAIC, Etawah.
Career Highlights
Organization Designation Department Period
LML Limited Senior Service Engineer Customer Care Dec. 2008 to till date
Castrol India Limited Service Engineer Customer Care July 2002 to Sept. 2007
Work Experience
Responsibilities at LML LIMITED
Field operation (Haryana & NCR)
 Monitoring & Managing Sales, Service & Spare parts activities in the region & Network Development
 Training – Dealer Owner, Work shop Supervisor, Mechanic & Spare Parts
 Availability of Spare Parts
 Development of local Garage Owners and Spare parts Point for improving customer satisfaction.
 Working as a buffer between Dealers & Mechanics
 Handling consumer cases
 Collection of data and preparation of various reports to Head office LML Ltd, Kanpur
 Dealer’s profitability
Service / Technical Support, Training & Analysis for Field Problems
 Providing Service / technical support, technical training to LML dealers & handling to their technical
field problems in domestic & export market.
 Root cause analysis of new & existing product related field problem & providing solutions for field /
customer complaints.
 Processing and analysis various field feedback reports.
Development of Technical Support Manuals & Special Service Tools
 Development, designing and planning of Technical Service Manuals in Multi Language for Domestic
and Export market. (I.e. Owner’s Hand Book, Spare Parts Catalogue, Workshop Service Manual, Electrical &
Electronics Repair Manual and test paper for training)
 Development, designing and planning of Special Service Tools for various models.
Customer satisfaction index monitoring and ISO Certification
 Closely associated for the improvement of internal CSI of Dealers by doing the follow up with
customers, monitoring Revisit / Repeat job, Final inspection monitoring, analysis of CSI Feedback
form, new initiative for increase in % of return Feedback Form, Regular meeting with dealer staff for
the improvement of CSI for ISO certification.
Responsibilities at CASTROL INDIA LIMITED
Field operation (Uttar Pradesh)
 Network development
 Monitoring & managing service of various models (i.e. Hero Honda, Honda, Bajaj, Enfield, TVS,
LML, Kinetic & Yamaha).
 Training for dealer owner, work shop supervisor, mechanic & spare parts incharge.
 Information for getting spare parts from local dealers.
 Development of local garage for improving customer satisfaction.
 Working as a buffer between dealer & mechanic
 Dealer’s profitability
Personal Details
Date of Birth : 2nd
May, 1974
Address for Correspondence : MIG – 1/19, Barra – 7,
Landmark – Near old Mamata Gas Service
Kanpur (UP), PIN CODE – 208027
Place: Kanpur Signature

More Related Content

What's hot

sandip cv
sandip cvsandip cv
sandip cv
Sandip Merai
 
L.V.SUDHAKAR_CV_Jan16 (1)
L.V.SUDHAKAR_CV_Jan16 (1)L.V.SUDHAKAR_CV_Jan16 (1)
L.V.SUDHAKAR_CV_Jan16 (1)
Venkata Lingam
 
RESUME 1
RESUME 1RESUME 1
RESUME 1
Sebin Dominic
 
Business plan sessional Detailed report
Business plan sessional Detailed reportBusiness plan sessional Detailed report
Business plan sessional Detailed report
Aquib Rahman
 
amit kumar c v
amit kumar c vamit kumar c v
amit kumar c v
Amit Kuntel
 
Resume_Rino_Business Development
Resume_Rino_Business DevelopmentResume_Rino_Business Development
Resume_Rino_Business Development
Rino Raj
 
NEW CV
NEW CVNEW CV
asif cv
asif cvasif cv
asif cv
ASIF IQBAL
 
anand danu 2015
anand danu 2015anand danu 2015
anand danu 2015
ANAND SINGH
 
Resume Hussain Mirza
Resume Hussain MirzaResume Hussain Mirza
Resume Hussain Mirza
Hussain Mirza
 
CURRICULUM VITAE Asif
CURRICULUM VITAE AsifCURRICULUM VITAE Asif
CURRICULUM VITAE Asif
Asif Rizvi
 
BINDU-APPILICATION FOR THE SUITABLE POST (2)
BINDU-APPILICATION FOR THE SUITABLE POST (2)BINDU-APPILICATION FOR THE SUITABLE POST (2)
BINDU-APPILICATION FOR THE SUITABLE POST (2)
bindudinil devu
 
1 Stop Service: 2 Wheeler Maintenance
1 Stop Service: 2 Wheeler Maintenance1 Stop Service: 2 Wheeler Maintenance
1 Stop Service: 2 Wheeler Maintenance
piyushree nagrale
 
CV - NARESH
CV - NARESHCV - NARESH
CV - NARESH
Naresh Kumar
 
Supervisor CV
Supervisor CVSupervisor CV
Supervisor CV
Biju Kumar PR
 
Ecs profile new
Ecs profile newEcs profile new
Ecs profile new
premkumarraja
 
Resume - Neer Sen
Resume - Neer SenResume - Neer Sen
Resume - Neer Sen
Neer Sen
 
Skojha. Atomobile customer service
Skojha. Atomobile customer serviceSkojha. Atomobile customer service
Skojha. Atomobile customer service
Sarvendra Ojha
 
CV-PRAVEEN KUMAR
CV-PRAVEEN KUMARCV-PRAVEEN KUMAR
RAVI CV 4a 2
RAVI CV 4a 2RAVI CV 4a 2
RAVI CV 4a 2
RAVI ANDREW ALVA
 

What's hot (20)

sandip cv
sandip cvsandip cv
sandip cv
 
L.V.SUDHAKAR_CV_Jan16 (1)
L.V.SUDHAKAR_CV_Jan16 (1)L.V.SUDHAKAR_CV_Jan16 (1)
L.V.SUDHAKAR_CV_Jan16 (1)
 
RESUME 1
RESUME 1RESUME 1
RESUME 1
 
Business plan sessional Detailed report
Business plan sessional Detailed reportBusiness plan sessional Detailed report
Business plan sessional Detailed report
 
amit kumar c v
amit kumar c vamit kumar c v
amit kumar c v
 
Resume_Rino_Business Development
Resume_Rino_Business DevelopmentResume_Rino_Business Development
Resume_Rino_Business Development
 
NEW CV
NEW CVNEW CV
NEW CV
 
asif cv
asif cvasif cv
asif cv
 
anand danu 2015
anand danu 2015anand danu 2015
anand danu 2015
 
Resume Hussain Mirza
Resume Hussain MirzaResume Hussain Mirza
Resume Hussain Mirza
 
CURRICULUM VITAE Asif
CURRICULUM VITAE AsifCURRICULUM VITAE Asif
CURRICULUM VITAE Asif
 
BINDU-APPILICATION FOR THE SUITABLE POST (2)
BINDU-APPILICATION FOR THE SUITABLE POST (2)BINDU-APPILICATION FOR THE SUITABLE POST (2)
BINDU-APPILICATION FOR THE SUITABLE POST (2)
 
1 Stop Service: 2 Wheeler Maintenance
1 Stop Service: 2 Wheeler Maintenance1 Stop Service: 2 Wheeler Maintenance
1 Stop Service: 2 Wheeler Maintenance
 
CV - NARESH
CV - NARESHCV - NARESH
CV - NARESH
 
Supervisor CV
Supervisor CVSupervisor CV
Supervisor CV
 
Ecs profile new
Ecs profile newEcs profile new
Ecs profile new
 
Resume - Neer Sen
Resume - Neer SenResume - Neer Sen
Resume - Neer Sen
 
Skojha. Atomobile customer service
Skojha. Atomobile customer serviceSkojha. Atomobile customer service
Skojha. Atomobile customer service
 
CV-PRAVEEN KUMAR
CV-PRAVEEN KUMARCV-PRAVEEN KUMAR
CV-PRAVEEN KUMAR
 
RAVI CV 4a 2
RAVI CV 4a 2RAVI CV 4a 2
RAVI CV 4a 2
 

Viewers also liked

Smart Cities - supporting digital outcomes
Smart Cities - supporting digital outcomesSmart Cities - supporting digital outcomes
Smart Cities - supporting digital outcomes
University of Glasgow Research Strategy & Innovation Office
 
Summer 2009 Trip to Germany
Summer 2009 Trip to GermanySummer 2009 Trip to Germany
Summer 2009 Trip to Germany
unkraut
 
Mi querdo zoológico
Mi querdo zoológicoMi querdo zoológico
Mi querdo zoológico
Logos Academy
 
Evaluacion actitudes (5)
Evaluacion actitudes (5)Evaluacion actitudes (5)
Evaluacion actitudes (5)
Miguel Yambay
 
Monoharmonis osilasi harmonik nonlinier
Monoharmonis osilasi harmonik nonlinierMonoharmonis osilasi harmonik nonlinier
Monoharmonis osilasi harmonik nonlinier
Zifalaniasta
 
tarea
tareatarea
CLIC accelerator overview
CLIC accelerator overviewCLIC accelerator overview
CLIC accelerator overview
asafrona
 
Investigacion
InvestigacionInvestigacion
Investigacion
Miguel Yambay
 
The fine art of slacking
The fine art of slackingThe fine art of slacking
The fine art of slacking
Marcos Brizeno
 
Conexion y comprobacion de las partes que conforman la pc
Conexion y comprobacion de las partes que conforman la pcConexion y comprobacion de las partes que conforman la pc
Conexion y comprobacion de las partes que conforman la pc
Javier Espinal
 
CLIC plans for the next European strategy update, and beyond
CLIC plans for the next European strategy update, and beyondCLIC plans for the next European strategy update, and beyond
CLIC plans for the next European strategy update, and beyond
asafrona
 
Abraçando a mudança com Código
Abraçando a mudança com CódigoAbraçando a mudança com Código
Abraçando a mudança com Código
Marcos Brizeno
 
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
Araport
 

Viewers also liked (13)

Smart Cities - supporting digital outcomes
Smart Cities - supporting digital outcomesSmart Cities - supporting digital outcomes
Smart Cities - supporting digital outcomes
 
Summer 2009 Trip to Germany
Summer 2009 Trip to GermanySummer 2009 Trip to Germany
Summer 2009 Trip to Germany
 
Mi querdo zoológico
Mi querdo zoológicoMi querdo zoológico
Mi querdo zoológico
 
Evaluacion actitudes (5)
Evaluacion actitudes (5)Evaluacion actitudes (5)
Evaluacion actitudes (5)
 
Monoharmonis osilasi harmonik nonlinier
Monoharmonis osilasi harmonik nonlinierMonoharmonis osilasi harmonik nonlinier
Monoharmonis osilasi harmonik nonlinier
 
tarea
tareatarea
tarea
 
CLIC accelerator overview
CLIC accelerator overviewCLIC accelerator overview
CLIC accelerator overview
 
Investigacion
InvestigacionInvestigacion
Investigacion
 
The fine art of slacking
The fine art of slackingThe fine art of slacking
The fine art of slacking
 
Conexion y comprobacion de las partes que conforman la pc
Conexion y comprobacion de las partes que conforman la pcConexion y comprobacion de las partes que conforman la pc
Conexion y comprobacion de las partes que conforman la pc
 
CLIC plans for the next European strategy update, and beyond
CLIC plans for the next European strategy update, and beyondCLIC plans for the next European strategy update, and beyond
CLIC plans for the next European strategy update, and beyond
 
Abraçando a mudança com Código
Abraçando a mudança com CódigoAbraçando a mudança com Código
Abraçando a mudança com Código
 
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
HRGRN: enabling graph search and integrative analysis of Arabidopsis signalin...
 

Similar to RESUME RAJENDRA SHARMA

Resume- Ranjit Singh (updated)
Resume- Ranjit Singh (updated)Resume- Ranjit Singh (updated)
Resume- Ranjit Singh (updated)
Ranjit Singh
 
Job Resume (Ashwini Singhal)
Job Resume (Ashwini Singhal)Job Resume (Ashwini Singhal)
Job Resume (Ashwini Singhal)
Ashwini Singhal
 
Resume of Santoshsinha Devisinha Chandel
Resume of Santoshsinha Devisinha ChandelResume of Santoshsinha Devisinha Chandel
Resume of Santoshsinha Devisinha Chandel
Chandel Santosh
 
CV Ashish Kapoor
CV Ashish KapoorCV Ashish Kapoor
CV Ashish Kapoor
Ashish Kapoor
 
kiranresume 2015
kiranresume 2015kiranresume 2015
kiranresume 2015
Kiran K P
 
ASHOK CV
ASHOK CVASHOK CV
ASHOK CV
Ashok Kumar
 
Service Executive (After Sales Service)
Service Executive (After Sales Service)Service Executive (After Sales Service)
Service Executive (After Sales Service)
Ashish Kapoor
 
Shiva - 22.11.2015
Shiva - 22.11.2015Shiva - 22.11.2015
Shiva - 22.11.2015
shiv chennai
 
Rajib ghosh
Rajib ghoshRajib ghosh
Rajib ghosh
Rajib Ghosh
 
Resume
ResumeResume
Resume
RamkumarR44
 
SBC 16 L Kach Dec14
SBC 16 L Kach Dec14SBC 16 L Kach Dec14
SBC 16 L Kach Dec14
SB Chauhan
 
Ayan Kar
Ayan KarAyan Kar
Ayan Kar
Ayan Kar
 
Career Snapshot
Career SnapshotCareer Snapshot
Career Snapshot
Ayan Kar
 
manojkumar
manojkumarmanojkumar
manojkumar
manoj kumar
 
Manivannan Resume
Manivannan ResumeManivannan Resume
Manivannan Resume
manivannan pathi
 
sunil kumar
sunil kumarsunil kumar
sunil kumar
Sunil Kumar
 
CV
CVCV
Amaninder Singh Resume 2016
Amaninder Singh Resume 2016Amaninder Singh Resume 2016
Amaninder Singh Resume 2016
Aman Dhanoa
 
Ashutosh 165
Ashutosh 165Ashutosh 165
Ashutosh 165
Ashutosh Sharma
 
CV New
CV NewCV New
CV New
sanju_sre
 

Similar to RESUME RAJENDRA SHARMA (20)

Resume- Ranjit Singh (updated)
Resume- Ranjit Singh (updated)Resume- Ranjit Singh (updated)
Resume- Ranjit Singh (updated)
 
Job Resume (Ashwini Singhal)
Job Resume (Ashwini Singhal)Job Resume (Ashwini Singhal)
Job Resume (Ashwini Singhal)
 
Resume of Santoshsinha Devisinha Chandel
Resume of Santoshsinha Devisinha ChandelResume of Santoshsinha Devisinha Chandel
Resume of Santoshsinha Devisinha Chandel
 
CV Ashish Kapoor
CV Ashish KapoorCV Ashish Kapoor
CV Ashish Kapoor
 
kiranresume 2015
kiranresume 2015kiranresume 2015
kiranresume 2015
 
ASHOK CV
ASHOK CVASHOK CV
ASHOK CV
 
Service Executive (After Sales Service)
Service Executive (After Sales Service)Service Executive (After Sales Service)
Service Executive (After Sales Service)
 
Shiva - 22.11.2015
Shiva - 22.11.2015Shiva - 22.11.2015
Shiva - 22.11.2015
 
Rajib ghosh
Rajib ghoshRajib ghosh
Rajib ghosh
 
Resume
ResumeResume
Resume
 
SBC 16 L Kach Dec14
SBC 16 L Kach Dec14SBC 16 L Kach Dec14
SBC 16 L Kach Dec14
 
Ayan Kar
Ayan KarAyan Kar
Ayan Kar
 
Career Snapshot
Career SnapshotCareer Snapshot
Career Snapshot
 
manojkumar
manojkumarmanojkumar
manojkumar
 
Manivannan Resume
Manivannan ResumeManivannan Resume
Manivannan Resume
 
sunil kumar
sunil kumarsunil kumar
sunil kumar
 
CV
CVCV
CV
 
Amaninder Singh Resume 2016
Amaninder Singh Resume 2016Amaninder Singh Resume 2016
Amaninder Singh Resume 2016
 
Ashutosh 165
Ashutosh 165Ashutosh 165
Ashutosh 165
 
CV New
CV NewCV New
CV New
 

RESUME RAJENDRA SHARMA

  • 1. Rajendra Sharma MIG – 1/19, Barra – 7, CONTACT NO.: +91 8935001428 Kanpur 208027 (Optional) +91 8604853907 Uttar Pradesh (India) E-mail: s.rajendra68@gmail.com Professional Abstracts A professional having 11 odd years experience in the areas of Sales & Service operation towards dealer management, customer relationship management, establishing dealer networks and achieving desired goals. Proficient in products training, designing & developing to technical support manuals and special service tools, managing to sales & service reports, ability to support and sustain a positive work environment that faster team performance with strong communication and relationship management skills. Presently working with LML Limited, based at Kanpur manufacturing plant (UP) as Senior Service Engineer in Customer Care department. LML Limited is pioneer in scooter & motorcycle technology and totally committed to quality throughout its manufacturing process. LML Limited is well known for manufacturing scooter & motorcycle in India and abroad. Various models are being manufactured (i.e. Geared & Gearless scooters and motorcycles) in LML Limited. Academic Credentials  Diploma in Mechanical Engineering, from Govt. Polytechnic, Kanpur.  CNC Machining Centre Technology & Programming from Advance Training Institute, Kanpur  Vocational course Automobiles from VTAIC, Etawah. Career Highlights Organization Designation Department Period LML Limited Senior Service Engineer Customer Care Dec. 2008 to till date Castrol India Limited Service Engineer Customer Care July 2002 to Sept. 2007 Work Experience Responsibilities at LML LIMITED Field operation (Haryana & NCR)  Monitoring & Managing Sales, Service & Spare parts activities in the region & Network Development  Training – Dealer Owner, Work shop Supervisor, Mechanic & Spare Parts  Availability of Spare Parts  Development of local Garage Owners and Spare parts Point for improving customer satisfaction.  Working as a buffer between Dealers & Mechanics  Handling consumer cases  Collection of data and preparation of various reports to Head office LML Ltd, Kanpur  Dealer’s profitability
  • 2. Service / Technical Support, Training & Analysis for Field Problems  Providing Service / technical support, technical training to LML dealers & handling to their technical field problems in domestic & export market.  Root cause analysis of new & existing product related field problem & providing solutions for field / customer complaints.  Processing and analysis various field feedback reports. Development of Technical Support Manuals & Special Service Tools  Development, designing and planning of Technical Service Manuals in Multi Language for Domestic and Export market. (I.e. Owner’s Hand Book, Spare Parts Catalogue, Workshop Service Manual, Electrical & Electronics Repair Manual and test paper for training)  Development, designing and planning of Special Service Tools for various models. Customer satisfaction index monitoring and ISO Certification  Closely associated for the improvement of internal CSI of Dealers by doing the follow up with customers, monitoring Revisit / Repeat job, Final inspection monitoring, analysis of CSI Feedback form, new initiative for increase in % of return Feedback Form, Regular meeting with dealer staff for the improvement of CSI for ISO certification. Responsibilities at CASTROL INDIA LIMITED Field operation (Uttar Pradesh)  Network development  Monitoring & managing service of various models (i.e. Hero Honda, Honda, Bajaj, Enfield, TVS, LML, Kinetic & Yamaha).  Training for dealer owner, work shop supervisor, mechanic & spare parts incharge.  Information for getting spare parts from local dealers.  Development of local garage for improving customer satisfaction.  Working as a buffer between dealer & mechanic  Dealer’s profitability Personal Details Date of Birth : 2nd May, 1974 Address for Correspondence : MIG – 1/19, Barra – 7, Landmark – Near old Mamata Gas Service Kanpur (UP), PIN CODE – 208027 Place: Kanpur Signature