This document outlines Samsung's new "Samsung Dost" initiative to strengthen business relationships with customers and consumers. The objectives are to understand customers better through more communication, solve any issues quickly, and update customers on best practices. This will help Samsung and its customers grow together. As part of the initiative, Samsung will hold interactive feedback sessions where customers can provide input before decisions are made. Various forums will also be created for direct customer interaction, such as dealer committees. The goal is to decide matters together so that Samsung and its customers can go and grow together.

1. Samsung ‫دوست‬
SAMSUNG ELECTRONICS

2. Contents
Opening : AS
Speech By MD (5 Min)
Speech by Mr. HD / AF (10 Min)
Introduction to DOST (AS)
Objectives (AS)
Way Forward (AS)
INTRO to “SAMSUNG” Dosts
DINNER

3. Samsung Dost
‫تعارف‬
INTRODUCTION

4. Samsung Dost
Introduction
“Samsung Dost” is a step towards the future growth
We plan to grow with our partners, our stakeholders,
As Samsung Family
Samsung Dost is “Us” reaching out “Strengthening the business
relationship”
Samsung Dost is an intiative taken to enhance the cooperation
between our Customers & Consumers

5. Samsung Dost
Objectives - ‫مقصد‬

6. Samsung Dost
Objectives
• Understand More, Communicate More, Grow More
• Speed up the flow of information: Information which is important
• To communicate with SAMSUNG customers in regular and
organized way

7. Objectives
• To solve the issues & cater to the queries of our customers
& consumers in the best possible way
• Update our valued customers about the best practices
for sales in the markets
• Finally growing the SAMSUNG Family together
• Let’s learn from each other and move ahead together
Samsung Dost

8. Samsung Dost
‫فوائ‬‫د‬

9. Samsung Dost
Benefit
Solution Stop for our valued stakeholders
Strategies that are effective
Enhancing Your Business
Your Voice is Not
Only Yours Now it’s
Ours

10. Solutions to your queries
Lets stand together because
TOGETHER WE GO, TOGETHER WE GROW

11. Strategies that are Effective
The best practices are for everyone of us
It’s the strategy/Approach that makes the difference

12. Enhancing Your Business
Dost wants to be there, someone who believes that if
you grow we grow
Directions determined strategically

13. Its not always about Sales
We want you to smile even in the worst market conditions

14. Interactive Sessions
Feedbacks & Discussions
• Session for feedbacks for highlighting the
issues & common problems
• Identifying the best practices
• A general consensus session with the dealers

15. Interactive Sessions
Feedbacks & Discussions
As a first step:
We will ask your opinion, before we move forward..
Let us know with your opinion on Price control.
You will be given a small chit: Give us your YES or
NO on price controlling:
It is your choice to mention your name or otherwise
Name:
Do you want SAMSUNG to fix and control the selling
prices in market?
YES/ NO

16. Interactive Sessions
Feedbacks & Discussions
We will come to you for every decision.
“Now we will decide together and GROW”
together”

17. Interactive Sessions
Feedbacks & Discussions
We will devise various forums for you to interact with us
directly in the next phase.
i.e.
All Pakistan Dealer Committee
Lahore Dealer Forum
ETC.
All bodies will be formed through consensus, and “YOU” will
actively participate in the decisions.

18. New Setup
Together we GO!! Together we GROW
Samsung Business

19. POP
Poster

20. Bunting

21. Wobblers
Door Sticker

22. Invitation Cards

23. Mugs
T-Shirts

24. Contact Point
Toll Free No: 0800-Samsung
E-mail: dost@samsung.com
www.facebook.com/SamsungPakistan

25. Thank You
‫شکری‬
‫ہ‬