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- 1. Powerpoint Templates Page 1 Powerpoint StrategicBusiness Objectives Analysis By: Toni C. Armstrong
- 2. Powerpoint Templates Page 2 BusinessObjectives: •Reduce the onboarding process by 12 days •Implement employee self-service •Increase customer satisfaction levels to 70%
- 3. Powerpoint Templates Page 3 ProjectConstraints Quality Scope CostTime
- 4. Powerpoint Templates Page 4 Objective1: Reduce the onboarding process by 12 days TIME STUDY
- 5. Powerpoint Templates Page 5 MapCurrent “As-Is” Process
- 6. Powerpoint Templates Page 6 GatherData for Analysis
- 7. Powerpoint Templates Page 7 ReviewMetrics from “As-Is” Analysis As Is Time Study Analysis Duration Effort 1.50 ed. 0.01 ed. 2.00 ed. 0.08 ed. 5.00 ed. 0.44 ed. 0.00 ed. 0.00 ed. 3.00 ed. 0.25 ed. 0.00 ed. 0.01 ed. 4.00 ed. 0.04 ed. 1.00 ed. 0.03 ed. 3.00 ed. 0.49 ed. 0.00 ed. 0.00 ed. 0.00 ed. 0.01 ed. 2.00 ed. 0.04 ed. Total 21.50 ed. 1.40 ed.
- 8. Powerpoint Templates Page 8 Map“To-Be” Process
- 9. Powerpoint Templates Page 9 Implement“To-Be” Process
- 10. Powerpoint Templates Page 10 Objective2: Implement employee self-service
- 11. Powerpoint Templates Page 11 CreateUser Stories
- 12. Powerpoint Templates Page 12 Usesfor User Stories
- 13. Powerpoint Templates Page 13 Employeeself-service, just a click away
- 14. Powerpoint Templates Page 14 Objective3: Increase customer satisfaction levels to 70%
- 15. Powerpoint Templates Page 15 CustomerSatisfaction Surveys • Measurable • Quantifiable • Mix of questions: – Scale range – Open-ended
- 16. Powerpoint Templates Page 16 ReviewSurvey Data
- 17. Powerpoint Templates Page 17 AnalyzeSurvey Data • Identify weaknesses – Areas for process improvement • Identify current strengths – Also possibilty for process improvement
- 18. Powerpoint Templates Page 18 ImplementProcess Improvements
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