Katherine Evans is seeking customer service roles and has experience in mailing fulfillment services, data entry, and operating machinery. She has excellent communication skills and can multi-task. Her previous roles include being an operations assistant where she processed client orders and delivered packages, a customer service assistant where she handled cash and electronic payments, and working as a nanny providing childcare.

1. Katherine Evans
8 Garrick Road
Richmond, Surrey
TW9 4JL
Mob: 07759 126 949
KatherineE86@hotmail.com
Personal Statement:
I am a young dynamic and highly talented individual, now seeking roles in a customer service based
environment. I am a reliable, hardworking individual with good customer service skills and capable of multi-
tasking workloads successfully. I’m a well-presented individual who has excellent communication skills with a
strong ability to relate with a wide range of people at all levels. Willing to undertake any necessary further
training to fulfil career prospects and seeking an opening where existing and potential skills may be utilised to
the fullest extent in any sector.
Employment History:
.
September 2012 – Present - Operations assistant, Racer client services Hanworth
 Mailing fulfillment services.
 Using high speed machinery to frank and insert envelopes.
 Utilizing all mail received, recording onto Analysis sheets, affixing correct postage, weighing and sorting
into size and destination.
 Courier packing, recording and data entry to ensure packages are tracked at all times.
 Working within a small team ensuring all client orders are processed and completed with high attention to
detail on a time sensitive basis.
 Taking a database and using astrojet current, which allows us to print the clients information direct on to
envelopes.
 Operating counter balance forklift for deliveries.
December 2011 – August 2012 - Morrisons Customer Service Assistant Basingstoke
 Delivering exceptional customer service.
 Taking cash & electronic payments.
 Ability to deal with large transaction volumes.
 Working with a large team of people.
 Delegating other members of the team to different duties.
 Going beyond the call of duty and working in different departments when it was necessary.
December 2009 – June 2011 – Private Nanny Kew Gardens
 Sole charge carer to a little girl
 Tending to her individual needs
 Attending play groups & activity work shops
 Maintaining a happy & clean environment (Washing, Cooking, Cleaning, Ironing)
 Cooking healthy and nutritional meals daily
 Bathing and washing
 Attending doctors and health visitor appointments

2. June 2008 – August 2009 – Private Nanny Richmond Upon Thames
 Sole charge carer to a little girl
 Tending to her individual needs
 Attending play groups & activity work shops
 Maintaining a happy & clean environment (Washing, Cooking, Cleaning, Ironing)
 Cooking healthy and nutritional meals daily
 Bathing and washing
 Attending doctors and health visitor appointments
Education & Qualifications:
NVQ 2 Childcare & Education – In House Training.
9 GCSE Grades Obtained – Orleans Park School, Twickenham.
References available upon Request