Aninda Biswas is seeking positions in operations, process management, client servicing, and team management with over 10 years of experience. He has worked as a mentor-coordinator at Albion BPO, senior technical support specialist at Iyogi Technical Services Pte Ltd, and senior technical support associate at HCL Technology's BSS Ltd. Some of his responsibilities have included maintaining discipline and adherence to norms, coordinating with seniors, improving operational functions, ensuring customer satisfaction, and mentoring new team members. He has skills in MCP, MCSE, CCNA, and a bachelor's degree in computer applications. His strengths include a hunger to learn new things and an ability to not compromise on work quality or organizational interests.

1. Aninda Biswas
Mobile: +91 – 9910-026-815 E- Mail: laketown@gmail.com
Seeking deserving positions in Operations, Process Management, Client Servicing and Team
Management.
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EMPLOYMENT PROFILEEMPLOYMENT PROFILE
Albion BPO (Info Tel) Pvt Ltd
Mentor – Coordinator.
Iyogi Technical Services Pte Ltd
Sr. Technical Support Specialist – Facilitator.
HCL Technology’s BSS Ltd
Sr. Technical Support Associate – Talent Coach.
Operation Management
 Maintaining high discipline & norm adherence, coordinating with superiors for cross trainees and
innovative suggestions to improve operational functioning.
 Coordinating with seniors for ensuring end to end resolution.
 Initiating efforts for better Customer Satisfaction, identifying & conducting consultation sessions for
customers.
 Providing effective resolution to customer queries & improving relationships with the customer by
anticipating customer future requirements, thereby ensuring a positive customer experience.
 Disseminating information & taking initiatives to increase knowledge & subsequent productivity.
 Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the
SLAs and work processes.
 Handling escalations and monitoring Quality Standards of team through constant monitoring and providing
feedback.
 Mentoring the new team members to come up the learning curve.
Team Management
 Achieving targets, monitoring numbers & achievement of overall targets on a daily, weekly & monthly
basis in adherence to the pre-set standards.
 Interacting with Team Leader to evaluate the progress made as well as provide development
opportunities, coaching and resources.
 The metric wise data was made available so we can check their permormance on a daily basis.
IT SkillsIT Skills
 Proficient in MCP.
 Proficient in MCSE.
 Proficient in CCNA
 Degree in Bachelor of Computer Application.
Personal DetailsPersonal Details
Martial Status : Married
Languages Known : Hindi, English, Bengali
Strength : Always in a Hunt to Learn new things, which can enhance both my Personal &
Professional Life.
Other Strength : Cannot compromise at any level during work in respect to & In the Interest of the
Organization.
Objective : To work in challenging environment with professionals & To learn from there skill &
Experience.
Aninda Biswas.