Learn how to administer your Salesforce org from anywhere using the SalesforceA mobile app! Join us as we explore the newly redesigned SalesforceA and learn how to get system updates, reset password and/or edit users, freeze & unfreeze users, and even access the Answers community using this incredibly useful app created specifically for Salesforce Administrators.

1. Manage Your Org from Anywhere
with SalesforceA Admin App
February 9, 2016

2. Today’s Speakers
David Perez,
Salesforce Administrator
QuickLogic
Mike Gerholdt,
Admin Evangelist
Salesforce
Joshua Schneyer,
Product Manager
Salesforce

3. Forward-Looking Statements
​ Statement under the Private Securities Litigation Reform Act of 1995:
​ This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or
if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies
or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology
developments and customer contracts or use of our services.
​ The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
​ Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

4. Get Social with Us!
@salesforceadmns
#awesomeadmin
ButtonClick Admins
Salesforce Admins
The video will be posted to YouTube
& the webinar recap page
(same URL as registration).
This webinar is being recorded!

5. Join the Admin Webinar Group for Q&A!
​ Don’t wait until the end to ask your
question!
• We have team members on hand to answer
questions in the webinar group.
• Stick around for live Q&A at the end!
• Speakers will tackle more questions at the end,
time-allowing
bit.ly/AdminWebinarGroup

6. Today’s Agenda
• SalesforceA Admin App Overview
• Demo: SalesforceA in Action
• Best Practices
• Customer Use Cases
• Q&A

7. But Wait There’s More… a Giveaway!!!
​ Tell us how you have used the SalesforceA App!
Use the hashtag #SalesforceA with your
use case either on Twitter or in the Success
Community. We’ll pick our favorite use
case – the winner gets an
#AwesomeAdmin cape and hoodie!
Winner will be announced at the end of the webinar

8. SalesforceA App Overview

9. Manage Your Org from
Anywhere with SalesforceA

10. Overview of SalesforceA
​ The Dedicated App for Admins!
• Real-time Trust Status
• Reset passwords
• Freeze users
• Edit users
• Access to Trailhead, Success Community,
Release Notes & Admin News
Available on:

11. Real-time Trust Status
Check the status of your
instance at a glance
24 timeline of recent
service events
Easy access
to event details

12. User Management
Access to locked, frozen
& recent users
Quick user actions:
Freeze, unfreeze, reset
passwords, etc.

13. User Management – There’s MORE!
View user login history
& user permission sets
Edit user details
Coming soon on Android

14. Manage Multiple Orgs
Easily add and toggle between multiple orgs

15. Access to Admin Resources
• Trailhead
• Salesforce Answers in the Success
Community
• Salesforce Release Notes
• Admin News & Events

16. Demo: SalesforceA in Action

17. What’s Coming

18. Upcoming SalesforceA Priorities
​ Based on User Feedback from over 1,600 Admins!
Notifications
Trust Status
Release Notes
Suspicious Activity
Salesforce Events
Permissions
Object Level Perms
Field Level Perms
System Perms
Page Layouts
Record Types
User Management
Change Profile
Create User
Clone Users
Engagement
Success Community
Trailhead
Documentation

19. Best Practices & Tips

20. Supporting Users: Best Practices
Build a Relationship with HR
• Admins Should be part of the onboarding/
offboarding process
Support Cards
• One card for every user with info on how
to get support
• Include email address for password resets,
freezes & deactivations
• Set Support Expectations
Subject line keywords for Email
(ex. RESET, FREEZE, etc)

21. Supporting Users: Tips
Going to be Out of the Office?
• Change your Chatter profile pic
• Email users with whom to contact
Out of Office Message
• Admins should be part of the
onboarding/off boarding process
• Check-in periodically

22. Engage with Your Users
SABWA
• Salesforce Administration by Walking
Around
• Watch how they use Salesforce
Gather User Feedback
• Use Chatter Groups to house key
information
• Quick Actions let users give feedback
from anywhere

23. Deactivating Users: Best Practices
​ Users May Come and Go, But Their Records Must Live On….
Deactivate! Because You Can’t Delete!
• Deactivating means NO orphaned records!
• Deactivating a user allows the many records and linkages between
records to remain, even without an active user associated with them.
• Freeze the User First
• Know Your IT Dept’s Termination Process

24. Customer Story

25. David Perez
Salesforce Administrator
& Systems Analyst

26. Overview of QuickLogic
• Leading provider of ultra-low power, customizable
sensor processing platforms, display and connectivity
semiconductor solutions for smartphones, tablets,
wearable and mobile enterprise OEM
• Located in Sunnyvale, CA
• ~100 employees
• Using Salesforce since 2006
• 45 Sales Cloud users, 20 App Cloud users
• Using SalesforceA Admin App for 2 years

27. Top SalesforceA Use Cases
ü Resetting passwords from anywhere
ü Viewing user permission sets
ü Accessing Trust.com for quick glances
at org status
ü Reading Release Notes & Trailhead

28. Q & A

29. Giveaway Winner!