This document discusses best practices for software development lifecycles (SDLC) for administrators. It outlines a 3 step process for seamless deployments:
1. Plan - Emphasize quality from the beginning through discovery, requirements gathering, and defining the path to production. Important to plan environments and all testing.
2. Communicate - Identify stakeholders like business users, Salesforce team, and IT. Communicate new features, release dates, specifications to avoid waste.
3. Execute - Consider user traffic, validate success, establish a warranty period, and be ready to rollback. Backup data and metadata before deploying changes.
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Security and the habits you need to build to successfully master it: review roles, profiles, and permissions sets; run Health Check; align with IT, and review login history. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
Learn about the Essential Habits for Salesforce Admins series here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
Essential Habits for Salesforce Admins: Actionable AnalyticsSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Actionable Analytics and the habits you need to build to successfully master it: review key reports, meet with business leaders, report on report usage, check custom report types, and update business performance metrics. You'll learn how to develop each habit, with expert advice and key actionable takeaways.
Watch the broadcast here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001n2Ri/essential-habits-for-salesforce-admins-actionable-analytics
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
What are the three biggest highlights in the Salesforce Winter '15 release? Join Mike Gerholdt, Salesforce Admin Evangelist to see which new features are most exciting for Admins
Essential Habits for Salesforce Admins: Data ManagementSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Data Management and the habits you need to build to successfully master it: export data, review duplicates, create a data dictionary, refresh sandboxes, delete junk, and run Optimizer. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Security and the habits you need to build to successfully master it: review roles, profiles, and permissions sets; run Health Check; align with IT, and review login history. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
Learn about the Essential Habits for Salesforce Admins series here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
Essential Habits for Salesforce Admins: Actionable AnalyticsSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Actionable Analytics and the habits you need to build to successfully master it: review key reports, meet with business leaders, report on report usage, check custom report types, and update business performance metrics. You'll learn how to develop each habit, with expert advice and key actionable takeaways.
Watch the broadcast here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001n2Ri/essential-habits-for-salesforce-admins-actionable-analytics
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
What are the three biggest highlights in the Salesforce Winter '15 release? Join Mike Gerholdt, Salesforce Admin Evangelist to see which new features are most exciting for Admins
Essential Habits for Salesforce Admins: Data ManagementSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Data Management and the habits you need to build to successfully master it: export data, review duplicates, create a data dictionary, refresh sandboxes, delete junk, and run Optimizer. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
Admin Best Practices: Introducing Einstein Recommendation BuilderSalesforce Admins
You’re invited to learn about a new AI capability in the Salesforce Platform, Einstein Recommendation Builder. You might be familiar with recommendations while you are shopping on your favorite online retailer. Einstein Recommendation Builder brings a similar recommendation engine capability into the Salesforce Platform that can be leveraged for CRM applications. Join us to hear use cases, see a live demo, and learn how you can start building your own personalized, AI-powered recommendations.
Watch the Trailhead LIVE Episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001Lc9i/admin-best-practices-introducing-einstein-recommendation-builder
Ever wondered what's going on under the hood of your Salesforce org? Join us to learn how to quickly understand the security health of multiple orgs at a glance, and how Salesforce Shield can help satisfy tricky security compliance requirements.
Join Benjamin Reynolds, CEO and Founder of Alternative Partners, and Keren Stanley, Sr. Customer Adoption & Growth Manager at Salesforce, as they discuss how to grow a team of Salesforce admins with the technical chops and soft skills to succeed.
Stamford developer group - 8 easy steps to master in lightning web componentsAmol Dixit
Lightning Web Components are a new development platform for Salesforce. This session will present 8 easy steps to become a master in Lightning Web Components. We will showcase all 8 steps, one by one with examples. From this session, you will take home new learnings, interesting facts, and development patterns. We will explain how to reduce development time with LWC's and live examples. These 8 easy steps are enough to work on an LWC project end to end. You will see some live LWC projects which have utilized these basic steps. Here are the steps: 1) Design - Design components in such a way that they can be reused at any given time. 2) Data Retrieval - Various ways to retrieve data. 3) Display Data on the UI - Display data, including data tables, etc. 4) DML Operations? Handling of DML operations and callbacks. 5) Component Communication - Communication between the components, example event, etc. 6) Navigation - How to navigate from one component to another or screens. 7) Notifications Popup/Loaders - Success/Failures/Warning... notifications, also loaders. 8) CSS/Images - How to apply custom CSS and/or images on LWC Components. We hope to see you all and enjoy the session.
Dreamforce 2019 Einstein Analytics Keynote: The Intelligence imperative Ketan Karkhanis
Data, Analytics & AI are the foundation of a digital enterprise in which actionable insights drive better outcomes. It's not just about being "data-driven" but it's about being "outcomes focused". To do that you need to move beyond simply KPI reporting to a world in which business outcomes are optimized with connected intelligence. Whether it's sales, service or marketing, your team needs an intelligent experience that shapes winning behaviors and guides them to achieve better outcomes. Join thousands of Trailblazers such as PwC, Schneider, and Indeed that are using the powerful combination of analytics and AI to deliver predictive and prescriptive insights at enterprise scale, automate workflows, and make every business experience intelligent.
During this session we'll have Alex Dumitrache from Salesforce joining us for a presentation on the major updates from TrailheaDX.
In the second part of the meeting we'll be discussing about how we can avoid disasters by putting on our consultant hats and pushing back on requirements that go against Salesforce best practices.
Women in Tech - Salesforce Debug Logs Deep Dive with Jess Lopez - March 2021Alesia Dvorkina
Debugging and troubleshooting Salesforce issues can be challenging sometimes. But having the right tool and being comfortable with it can take you really far.
Jess Lopez (Principal Member of Technical Staff, Customer Centric Engineering at Salesforce.org) is walking us through capturing a debug log and translating lines and lines of code into useful information from within the Salesforce Dev Console. This session is targeted toward all audiences (Administrator, Developers, Architects). If you have ever been troubled by errors popping up in your org in all screaming red, and you don't know where to start looking, this session is for you.
Watch the video recording here: https://youtu.be/eVZ4jeri5q0
To attend our Salesforce Women in Tech virtual events live - register here: https://bit.ly/WITColumbiaMD
We would love to interact with you live!
Manage and Release Changes Easily and Collaboratively with DevOps Center - Sa...Amol Dixit
Manage and Release Changes Easily and Collaboratively with DevOps Center - Salesforce Coffee Hour
Salesforce DevOps Center provides an improved experience around change and release management that brings DevOps best practices to your development team, regardless of where you fall on the low-code to pro-code spectrum. All developers can work together to deliver value to customers in a repeatable and scalable way, whether you use declarative builders, write code in Salesforce Extensions for VS Code, leverage the power and flexibility of Salesforce CLI, or all three.
Admin Best Practices: Introducing Einstein Recommendation BuilderSalesforce Admins
You’re invited to learn about a new AI capability in the Salesforce Platform, Einstein Recommendation Builder. You might be familiar with recommendations while you are shopping on your favorite online retailer. Einstein Recommendation Builder brings a similar recommendation engine capability into the Salesforce Platform that can be leveraged for CRM applications. Join us to hear use cases, see a live demo, and learn how you can start building your own personalized, AI-powered recommendations.
Watch the Trailhead LIVE Episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001Lc9i/admin-best-practices-introducing-einstein-recommendation-builder
Ever wondered what's going on under the hood of your Salesforce org? Join us to learn how to quickly understand the security health of multiple orgs at a glance, and how Salesforce Shield can help satisfy tricky security compliance requirements.
Join Benjamin Reynolds, CEO and Founder of Alternative Partners, and Keren Stanley, Sr. Customer Adoption & Growth Manager at Salesforce, as they discuss how to grow a team of Salesforce admins with the technical chops and soft skills to succeed.
Stamford developer group - 8 easy steps to master in lightning web componentsAmol Dixit
Lightning Web Components are a new development platform for Salesforce. This session will present 8 easy steps to become a master in Lightning Web Components. We will showcase all 8 steps, one by one with examples. From this session, you will take home new learnings, interesting facts, and development patterns. We will explain how to reduce development time with LWC's and live examples. These 8 easy steps are enough to work on an LWC project end to end. You will see some live LWC projects which have utilized these basic steps. Here are the steps: 1) Design - Design components in such a way that they can be reused at any given time. 2) Data Retrieval - Various ways to retrieve data. 3) Display Data on the UI - Display data, including data tables, etc. 4) DML Operations? Handling of DML operations and callbacks. 5) Component Communication - Communication between the components, example event, etc. 6) Navigation - How to navigate from one component to another or screens. 7) Notifications Popup/Loaders - Success/Failures/Warning... notifications, also loaders. 8) CSS/Images - How to apply custom CSS and/or images on LWC Components. We hope to see you all and enjoy the session.
Dreamforce 2019 Einstein Analytics Keynote: The Intelligence imperative Ketan Karkhanis
Data, Analytics & AI are the foundation of a digital enterprise in which actionable insights drive better outcomes. It's not just about being "data-driven" but it's about being "outcomes focused". To do that you need to move beyond simply KPI reporting to a world in which business outcomes are optimized with connected intelligence. Whether it's sales, service or marketing, your team needs an intelligent experience that shapes winning behaviors and guides them to achieve better outcomes. Join thousands of Trailblazers such as PwC, Schneider, and Indeed that are using the powerful combination of analytics and AI to deliver predictive and prescriptive insights at enterprise scale, automate workflows, and make every business experience intelligent.
During this session we'll have Alex Dumitrache from Salesforce joining us for a presentation on the major updates from TrailheaDX.
In the second part of the meeting we'll be discussing about how we can avoid disasters by putting on our consultant hats and pushing back on requirements that go against Salesforce best practices.
Women in Tech - Salesforce Debug Logs Deep Dive with Jess Lopez - March 2021Alesia Dvorkina
Debugging and troubleshooting Salesforce issues can be challenging sometimes. But having the right tool and being comfortable with it can take you really far.
Jess Lopez (Principal Member of Technical Staff, Customer Centric Engineering at Salesforce.org) is walking us through capturing a debug log and translating lines and lines of code into useful information from within the Salesforce Dev Console. This session is targeted toward all audiences (Administrator, Developers, Architects). If you have ever been troubled by errors popping up in your org in all screaming red, and you don't know where to start looking, this session is for you.
Watch the video recording here: https://youtu.be/eVZ4jeri5q0
To attend our Salesforce Women in Tech virtual events live - register here: https://bit.ly/WITColumbiaMD
We would love to interact with you live!
Manage and Release Changes Easily and Collaboratively with DevOps Center - Sa...Amol Dixit
Manage and Release Changes Easily and Collaboratively with DevOps Center - Salesforce Coffee Hour
Salesforce DevOps Center provides an improved experience around change and release management that brings DevOps best practices to your development team, regardless of where you fall on the low-code to pro-code spectrum. All developers can work together to deliver value to customers in a repeatable and scalable way, whether you use declarative builders, write code in Salesforce Extensions for VS Code, leverage the power and flexibility of Salesforce CLI, or all three.
The Many Hats Worn by a Salesforce AdminSara Dickson
To be a great System Admin, it is crucial to understand the roles outside of "system configuration" that you should play. But different organizations will want different roles to be filled by their admins. And some will never ask you to push the boundaries. The first step is to understand what is expected of you as an Admin, and the next is to understand what is possible. In this session you'll learn the various roles you should play and you'll leave equipped to become a vital cog to operations.
We will be covering some of the below topics.
1) What is Omni-Channel?
2) Why its required and what are the benefits?
3) I am not a Developer/Coder. Can I build configure/implement is?
4) Hands-on live Omni-Channel Routing example.
6) Q&A
Health Cloud: Digital Transformation Driving Speed to ValueCodeScience
Digital transformation can be a tremendous challenge in any industry, especially in response to a compelling event. So far in 2020, we’ve experienced one of the most profound examples of a compelling event — a pandemic.
Today, many businesses, especially healthcare organizations, are looking for ways to quickly upgrade digital solutions or rapidly develop new products to help solve pressing challenges presented in 2020. For ISVs, Health Cloud offers many advantages for building products in the Healthcare and Life Sciences arena.
Join Melissa Laake, Healthcare and Life Sciences Industries Lead at CodeScience, and Alexandra Sharp, Principal, Strategic Industry Partners Healthcare & Life Sciences at Salesforce, as they explore strategies for building on Health Cloud.
In this webinar, you’ll learn:
- How Health Cloud can deliver superior speed to value for healthcare ISVs.
- The ways Health Cloud provides a turnkey solution for building, releasing, and scaling digital healthcare products, as well as uncovering negative space within the ecosystem.
- Insights healthcare ISVs can use to drive digital transformation across their businesses.
https://learn.codescience.com/health-cloud-digital-transformation.html
Quip is a lightweight, cost-effective solution for organizations looking to improve their Salesforce documentation. In conjunction with its native Salesforce integration, Quip and a custom object "Project Documentation" can be used to create a configuration workbook, track releases, track milestones, and project progress, and provide end-user documentation based on role. This session will also discuss the advantages of using Quip to document your Salesforce org, how Quip can be used to help end-users with new feature adoption, and how to deploy Quip as a documentation resource. By attending this session you will learn how Quip enables real-time collaboration across your teams to centralize institutional knowledge.
An Admin's life is always evolving. With all the hats you wear, how can you be the rockstar your team needs you to be? Join us to hear of the incredible journey from of our MVP Admins as they share the tricks they leverages to maximize impact across their organization and stay on the forefront of Salesforce innovation.
London Salesforce Developers TDX 20 Global GatheringKeir Bowden
Slide deck from the London Salesforce Developers Virtual TrailheaDX 2020 Global Gathering, covering the key announcements from a developer perspective.
The Puzzle of Transformation Trinity: People, Technology, and LeadershipScout RFP
Are you approaching transformation with a people-first mindset? Learn from the unique perspective of Natasha Gurevich, Vice President, Global Procurement at Salesforce, as she shares what it means to support $13+ billion dollars in growing revenue and tackle transformation with your eyes wide open. Natasha will take you on this fast-paced, globally influenced journey and share indispensable advice about leadership and communication skills needed for successful procurement transformation.
Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.
Let's learn Tableau from a Salesforce MVP..
Mark’s passion is enabling a data-driven transformation with intelligent, actionable insights. He is a recipient of the coveted Gold Hoodie (2017) award, and is a published author, thought leader, and global Salesforce event speaker.
Mark loves building smart business analytics that really works, combining business acumen with technical skill to create intelligent and informed insights. With a background in mathematics and engineering, Mark is passionate about solving problems using technology and data. He founded and led a Salesforce partner business, ClearR, for four years, delivering outstanding analytics solutions for Salesforce customers.
How SMEs can get started on Salesforce with PSG? Jeraldine Phneah
Salesforce is a pre-approved IT vendor under the SMEs Go Digital Productivity Solutions Grant (PSG) in Singapore. We can help you to:
1. Increase productivity & close deals remotely using Sales Cloud CRM
2. Customise and scale Salesforce solutions based on your current challenges
3. Implement fast, and get 1:1 support and best practices from Salesforce experts
Similar to Admin Best Practices: 3 Steps to Seamless Deployments (20)
The secret formula to being an #AwesomeAdmin is…FORMULAS! Join Admin Evangelist Jennifer Lee for this session to understand Salesforce formulas, how to build them, and some of the most common use cases for formulas. You will learn the basic framework for a Salesforce formula, where they can be used, and considerations for building them.
Watch the Trailhead LIVE Episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001vDKv/admin-best-practices-building-useful-formulas
Awesome Admins Automate: Integrate Flow with AI and ChatbotsSalesforce Admins
Think of a business process today that could be optimized. With Einstein Automate, you can reimagine this process and completely shift the way your employees and customers engage with your business. Come learn how to build end-to-end workflows by combining Salesforce Flow with AI, chatbot, or low-code integration tools.
Watch the Episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001vCmQ/awesome-admins-automate-integrate-flow-with-ai-and-chatbots
#AwesomeAdmins Automate: Create Triggered Flows and Batch JobsSalesforce Admins
What are some manual tasks that are recurring for your team today? How much time do they spend on them? Salesforce Flow can reduce the time spent on these tasks and remove the potential for error by automatically performing any follow-up actions for you. Come learn how simple it is to create record-triggered flows, schedule-triggered flows, and batch jobs using Flow Builder and get started on your automation journey today.
Watch the full episode here: https://trailhead.salesforce.com/live/broadcasts/a2r3k000001vCmK/awesome-admins-automate-create-triggered-flows-and-batch-jobs
Essential Habits for Salesforce Admins: User ManagementSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of User Management and the habits you need to build to successfully master it: get to know your users, analyze usage with dashboards, communicate with leadership, review documentation, and audit your users. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
This webinar is designed for new Salesforce Admins looking for key getting-started tips. Learn the habits to develop to help you learn, connect and lead, resources to make you successful and where to find people like you!
SOQL (Salesforce Object Query Language) queries are a great way for Admins to easily and quickly access, analyze, and manipulate their Salesforce data. Learn how to apply your knowledge of report builder filters and formulas to help you write SOQL queries. You’ll take away a whole new way of accessing your data and an understanding of how this will save you valuable time.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
2. "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements about the company's financial and operating
results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, diluted earnings
per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates,
stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals and expected capital
allocation, including mergers and acquisitions, capital expenditures and other investments. The achievement or success of the matters covered by such forward-looking statements involves
risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company’s results could differ materially from the results
expressed or implied by the forward-looking statements it makes.
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions; the impact of geopolitical events,
natural disasters and actual or threatened public health emergencies, such as the ongoing Coronavirus pandemic; the impact of foreign currency exchange rate and interest rate
fluctuations on our results; our business strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud computing applications and
platforms; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; the competitive nature of the market in which we participate;
our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of
acquisitions; our service performance and security, including the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate potential security
breaches; the expenses associated with our data centers and third-party infrastructure providers; additional data center capacity; real estate and office facilities space; our operating results
and cash flows; new services and product features, including any efforts to expand our services beyond the CRM market; our strategy of acquiring or making investments in complementary
businesses, joint ventures, services, technologies and intellectual property rights; the performance and fair value of our investments in complementary businesses through our strategic
investment portfolio; our ability to realize the benefits from strategic partnerships, joint ventures and investments; the impact of future gains or losses from our strategic investment
portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to execute our business
plans; our ability to successfully integrate acquired businesses and technologies; our ability to continue to grow unearned revenue and remaining performance obligation; our ability to
protect our intellectual property rights; our ability to develop our brands; our reliance on third-party hardware, software and platform providers; our dependency on the development and
maintenance of the infrastructure of the Internet; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet,
those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; the valuation of our deferred tax assets and the
release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting
our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing
of the transfer and the value of such transferred intellectual property; the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; factors
relatedto our outstanding debt, revolving credit facility and loan associated with 50 Fremont; compliance with our debt covenants and lease obligations; current and potential litigation
involving us; and the impact of climate change.
Further information on these and other factors that could affect the company’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the
Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor
Information section of the company’s website at.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
Third party trademarks are the property of their owners.
Forward-Looking Statements
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11. Attention to
Quality / Time
Invested
Shift Left: Prioritize Quality From the Beginning
Plan
12. Invest Early
Discovery and
design produce
better applications.
Includes:
Discovery,
Requirements
Gathering
Find Your Path
Know the path to
production and the
steps to get there.
Includes:
Environments, All
Testing
Never Delay
The deployment
date is immovable.
Includes:
Deployment,
Monitoring
Tips for Success
Plan
15. Business Users
Receive new
features.
Salesforce Team
Configure and
deploy features.
IT Team
Maintain systems,
applications, and
integrations.
Know Your Stakeholders’ Responsibilities
Communicate
Enablement
Produce content for
features to enable
Business Users.
16. Business Users
Receive new
features.
New features,
release dates, bugs
or outages
Salesforce Team
Configure and
deploy features.
Configuration
testing and
deployment
IT Team
Maintain systems,
applications, and
integrations.
Integration and
provisioning
requests, technical
specs
Send the Right Information
Communicate
Enablement
Produce content for
features to enable
Business Users.
New features,
release dates,
functional specs
19. Backup
Data and
metadata
User Traffic
Deploy when user
traffic is lowest.
Consider a lock out
strategy if
necessary.
Support
Validate success.
Establish a warranty
period.
Standby to rollback
if necessary.
Things to Consider on Deployment Day
Execute