Introduction to Salesforce to the people who new to Salesforce. This will explain what why who and the future of the Salesforce and related other services. Anyone can build apps using Salesforce either point and click or pure java like programing with apex and html like markup language with visualforce

1. Salesforce platform
Sri Lanka Salesforce Developer User Group
By Ruwantha Lankathilaka 1

2. About me
• I’m Ruwantha Lankathilaka
• Salesforce developer since 2013
• Assistant organizer of Sri Lanka Salesforce Developer User Group.
• PHP Developer.
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3. Content
1. What is Salesforce
a. Evolution of SFDC
b. Customer success platform
c. How big companies success with SFDC
d. SFDC service channels
2. What can Salesforce do
a. As Admin
b. As Developer
3. Why we should use Salesforce
4. What is the future of Salesforce
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4. What is Salesforce
Salesforce.com (SFDC) is an American cloud computing company
headquartered in San Francisco, California. Though its revenue comes from a
customer relationship management , Salesforce also capitalizes on
commercial applications of social networking through acquisition.
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5. Evolution of Salesforce
Salesforce's first office was a one-bedroom apartment in Telegraph
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7. Evolution of Salesforce
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8. Customer Success Platform
Sales Cloud
The world's #1 customer relationship management (CRM) and sales force automation
solution
Analytics Cloud
Business intelligence(BI) software to explore data, get answers instantly and take actions
fast.
Service Cloud
The world's #1 customer service application. Our cloud-based solution for service, support
and case management.
.
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9. Customer Success Platform cont...
Community Cloud
Online self-service communities that connect customers, partners and employees directly to
the information they need
Marketing Cloud
Create personalised, cross-channel marketing campaigns across email, mobile, social, web
and more
App Cloud
The #1 cloud application development platform.
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10. Customer Success Platform cont..
IOT Cloud
Harness the power of the Internet of Things. Connect data from every device, sensor,
website, and interaction with Salesforce to get an even more complete view of your
customers.
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11. SFDC service channels
Salesforce has multiple service channels
Salesforce.com
Out of the box CRM (Saas)
Force.com
Force.com is a platform as a service (PaaS) that allows developers to create multi tenant
(single instance of software runs on a server and serves multiple tenants) add-on
applications that integrate into the main Salesforce.com application
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12. SFDC service channels cont...
Work.com
Social performance management platform that helps managers and employees improve
work performance through continuous coaching, real-time feedback, and recognition.It is
marketed as a solution for sales performance, customer service, marketing, and as a
service that can be employed by human resource departments
Data.com
Online business directory of companies and business professionals that is built, maintained
and accessed by a worldwide community of over a million subscribers
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13. SFDC service channels cont...
Desk.com
Cloud-based helpdesk system for interacting with customers and solving customer issues
Do.com
Site.com
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14. How big companies success with SFDC
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15. What can Salesforce do?
Virtually anything
But we will see them on following perspectives.
As a administrator,
Create applications by declarative development
Connect with external systems
As a developer
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16. What can do as Administrator
Build applications by declarative development
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17. What can do as Administrator cont...
Integration with other systems
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18. What can do as Administrator cont...
● Install new applications from the appexchange
● All standard application activities (CURD)
● Outbound messages email, workflow
● Object relationships
● Develop mobile apps
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19. What can do as developer
● Create custom application beyond the declarative development
● Custom integrations
● Use all the administrative powers
● Use all inbuilt developer options
○ Sharing
○ SLDS
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20. Why we should we use Salesforce?
● Salesforce is growing faster than any other
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21. Why we should we use Salesforce? cont...
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22. Why we should we use Salesforce? cont...
● Best jobs 2017
On world largest job site
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23. What is the future of Salesforce
● World most innovative company sixth year in a row by Forbes magazine.
● Bring AI to the platform
● Brings more options by every salesforce releases
○ Spring (February to May)
○ Summer(June to September)
○ Winter(October to January)
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24. What is the future of Salesforce cont...
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25. What is the future of Salesforce cont...
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26. What is your excuse not to try Salesforce
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27. Questions & Answers
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28. Thank you
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