Matt Heinz, President of Heinz Marketing Inc, gave a presentation on how sales operations can double a sales team's productivity. He outlined eight steps that sales operations teams can take, such as taking active ownership of CRM optimization, integrating tools, improving reporting and dashboards, and process improvement. The goal of these steps is to provide a direct line to revenue growth by focusing on people and their problems rather than just products. Heinz offered to provide additional resources to attendees and closed by thanking the audience.