The document is a resume for Adil Zabroug, a hospitality professional with over 7 years of experience in customer service roles. It details his employment history working at Marks & Spencer, Yas Viceroy Hotel in Abu Dhabi, and several establishments in Morocco. It also lists his education in hospitality management and English literature. Key skills mentioned include leadership, customer satisfaction, working under pressure, and being proficient in Microsoft Office applications.

1. ADIL ZABROUG
P.O.Box 28356, AbuDhabi UAE
UAE Number:+971 528108527
adil.zabroug@gmail.com
bbuae77@gmail.com
Arabic: English: French : German
Highlytalented,self motivatedenthusiasticfoodservice professional withmore than7yearsof
experience inhospitality,retailandcustomerservices,employee development,purchasing,public
relationsandstrategicplanning.Ihave excellentinter-personal skills,andateamplayer,have the
abilitytoworkon all levelsof anorganization,trouble shooting,problemsolvingandabilitiesto
achieve the highstandardinthe hospitalityindustry.
MARKS&SPENCER(ALFUTTAIM GROUP)
SeniorSales - June 2012 up to Present
 Be involvedinstockcontrol andmanagement.
 Handlingfoodareaas per the guideline.
 Beingresponsible forprocessingcashandcard payments.
 Stockingshelveswithmerchandise.
 Answeringqueriesfromcustomers.
 Reportingdiscrepanciesandproblemstothe supervisor.
 Givingadvice andguidance onproductselectiontocustomers.
PROFILE
EMPLOYMENT

2.  Balancingcash registerswithreceipts.
 Dealingwithcustomerrefunds.
 Keepingthe store tidyandclean,thisincludeshoveringand mopping.
 Responsible dealingwithcustomercomplaints.
 Workingwithinestablishedguidelines,particularlywithbrands.
 Attachingprice tagsto merchandise onthe shopfloor.
 Receivingandstoringthe deliveryof large amountsof stock
 Keepinguptodate withspecial promotionsandputtingupdisplays.
YAS VICEROYHOTEL, YASISLANDABU DHABI, UAE.
Supervisor- September2009 – June 2011
Workingat the Pool Bar of the Hotel,dutiesincludes:
 In charge as team leaderatRestaurantas perassignedbymanager.
 Overseesandmanage all areaof restaurant.
 Overseesthe necessaryoperationandsee toitthat service iscarriedout accordingto
company'sstandardoperationprocedures.
 Ensure all guestreceive the higheststandardof service andfinediningexperience.
 Ensure all staff deliveringandprovide the highestqualityservice toguest.
 Assistmanagementinimplementationof activitiesthatwouldcontributetothe
 achievementof goalssuchsales,costefficiency,outletrevenue,productivityandcustomer
satisfaction.
 Maintainthe database for the service staff of the outlet.
 Train staff andevaluatesjobperformance forthe purpose of supportingtheminthe
completionof theirworkactivities.
 Arrangedweeklydutyroasterforthe staff andassistmanagerto control and developnew
standardfor service team.
 Planto ensure minimumwastage andmaximumprofitbyefficientstockcontrol.
 Maintainfoodservice equipmentforthe purpose of maintainingsafe operatingconditions.
 Coordinate andorganizedspecial functioninoutletasperBEO and provide all facilities
accordingly.
ATLANTICPALACE,AGADIR,MOROCCO
Supervisor- October2008- June 2009
 In charge as chef de rang at restaurantand as perassignby manager.
 Overseesandmanage all areaof restaurant.
 Overseesthe necessaryoperationandsee toitthat service iscarriedout accordingto
company’s standardoperationprocedures.
 Ensure all guestreceive the higheststandardof service andfinediningexperience. Ensure all
staff deliveringandprovide the highestqualityservice toguest.

3.  Assistmanagementinimplementationof activitiesthatwouldcontributetothe
 achievementof goalssuchsales,costefficiency,outletrevenue,productivityandcustomer
satisfaction.
 Maintainthe database for the service staff of the outlet.
 Planto ensure minimumwastage andmaximumprofitbyefficientstockcontrol.
 Maintainfoodservice equipmentforthe purpose of maintainingsafe operatingconditions.
 Ensure general cleanlinessandmaintenanceof restaurantoutletandmaintainedinproper
shape at all time.
 Generate newideaforservice andproduct.
RIYAD DES GOLFS ,AGADIR,MOROCCO
August2007 – October2008
Supervisor
International AirportAl Massira,AGADIR,MOROCCO
June 2007 – August2007
Industrial Trainee
Hotel Amadil BeachClub,Agadir,MOROCCO
October2006– April 2007
Industrial Trainee
CaribbeanVillage AnAllegroAgadir,MOROCCO
June2006– July2007
Industrial Trainee
ATLANTICPALACEAGADIR, MOROCCO
June2006– July2007
Industrial Trainee
2005-2007: DiplomainHospitalityManagement
2004 : BTS, School of Hotel andTourismManagement,,MOROCCO
2002-2003: UniversityEnglishLiterature,MOROCCO
2001-2002: Baccalaureate ModernArt, MOROCCO
EDUCATION
SPECIAL SKILSS

4.  Operatescomputersystemsandapplicationsuchas:
 MS Office/Windows2003/2007-MS Word/MSExcel/MSOutlook/MSPowerPoint.
 Familiarwithusing,retail pro,micros,cashmachine.
 Certificate of recognizingof exceptional service of the monthMarch,May 2015
 Certificate of recognizingof exceptional service November2014.
 Certificate of Recognizingof exceptional service October2014.
 Certificate spottedby mymanagerfor myconsistentperformance inFooddepartment
April,2014.
 Certificate of Fire protectionandequipment.
 Certificate of HygieneHACCP
 Certificate forthe Colleague of the MonthNovember2011
 Certificate forthe TeamMemberof the Month March 2011
 CertificatesforInvaluableServiceduringthe FormulaOne EtihadAirwaysAbuDhabi Grand
 Prix,2009 ,2010,2011
 Certificate forthe TeamMemberof the Month June 2010
 Certificate forRecognitionof Service forFormulaOne EtihadAirwaysAbuDhabi GrandPrix,
 2010.
 Certificate of TrainingOf GuestAndEmployee Relation,( T.I.G.E.R)
 Certificate of Achievementof trainingof Hotel OrientationProgramforEmployeesAugust9,
 2009
 A goodmotivatorandhave a strongleadershipskills.
 Passionate andcommittedtoguestsatisfaction.
 Highlyeffective leadership,communication,motivational,andinspirationskill.
 Able toworkunderpressure.
 Abilitytoworkwell onowninitiative andwithminimumsupervision.
 Abilitytorelate welltoa range of people.
 Proactive andwithpositive approach.
ALL PROFESSIONAL REFERENCES WILL BE PREPARED UPON REQUEST.
AWARDS and ACHIEVEMENTS
PROFESSIONAL SKILLS