Sage Business Care Sage HRMS software assurance and support plans maximize your investment by providing you will an impressive select of practical benefits. Mark will guide you through best practices to access and fully utilize them.

1. Start Time: 2:00pm EST
Live Webinar:
Webinar Audio:
You can dial the telephone numbers located on your webinar panel.
Or listen in using your microphone or computer speakers.
Welcome!
Employer Solutions
Sage Employer Solutions Resources

2. Webinar DetailsWebinar Details
• Presentation is roughly 1 hour
• All phone lines are muted
• Video recording and slide deck will be available after the session
• If anyone has any questions during this webinar – please type them in your
Questions Box located at the bottom of your webinar panel
| Employer Solutions

3. Webinar DetailsToday’s Presenter
Mark Boutilier | Net@Work
Senior Solutions Engineer
• Over 30 years developing and implementing HR and Payroll solutions
• HR Practitioner for over 10 years
• Sage Certified trainer and consultant for Sage HRMS
• American Payroll Association Member
| Employer Solutions

4. | Employer Solutions
Today’s Agenda
•Sage Business Care Plans: Silver & Gold
•Sage Customer Portal
•Sage City
•Sage U
•Net@Work Resources
•Walk thru the Websites

5. | Employer Solutions
Sage Business Care Plans

6. | Employer Solutions
Both Plans Have . . . .
• Software Upgrades and Enhancements
• Unlimited Expert Toll-Free Support
• Phone
• Online
• Live Chat
• Sage Knowledgebase
• Quarterly Tax Updates

7. | Employer Solutions
Additional Gold Plan Features

8. | Employer Solutions
Sage Employer Resources
• HR-Related Content
• State Employment Law
• HR Posters
• Sample Forms:
• Handbooks
• Policies
• Checklists

9. | Employer Solutions
My Workforce Analyzer

10. | Employer Solutions
• Access the knowledgebase
• Get product registrationactivation
info
• Submit a support case
• Download product updates
• Access product guides and manuals
• Jumping off point for Sage City and
Sage Support
(note: Windows Edge not supported)
Sage Customer Portal

11. | Employer Solutions
• Participate in social community
• Respond to questions
• Share your experiences
• Live chat with Technical Support
• Post questions or start discussions
• Access product blogs
Sage City

12. | Employer Solutions
• Get on-demand or live product
training
• Assess your product knowledge
• Become a Sage Certified expert
Sage U

13. | Employer Solutions
• Help Desk support from our cadre of consultants
(helpdesk@netatwork.com)
• Remote support and training via Citrix GoToAssist and GoToMeeting
• Escalation of issues with publisher senior techs and engineers
• Newsletter of articles, news and tips
• Monthly schedule of free webinars / compliance seminars
• Social media links via LinkedIn group, blog, twitter feed
• Regular contact with Account Managers.
11/10/201613
Added Value From Net@Work

14. | Employer Solutions
Access from the Welcome Screen

15. | Employer Solutions
Let’s go check them out . . . .

16. Webinar Details
180+ Business
Technology
Architects and
Consultants
IT Road
Mapping
& Strategic Planning
Business
Process Review
Ecosystem
BI, Analytics
& Reporting
Cloud & IT
Managed Services
ERP/
Accounting
Web Development
& e-Commerce
Sister Company
Payment
Processing
SWYPE
Sister Company
CRM &
Marketing
Automation
HRMS/
Employer
Solutions
Document
Management
Nonprofit
Solutions
Managed Print
Services
Sister Company

17. Webinar DetailsThank You For Attending!
Mark Boutilier | Net@Work
Senior Solutions Engineer
(P) 800-719-3307 Ext 4805
mboutilier@netatwork.com
| Employer Solutions
800-719-3307
www.netatwork.com
netatwork.com/blog
Net@Work YouTube
Follow us on Twitter: @netatwork_corp
Follow Net@Work on LinkedIn
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