This document summarizes changes being made to the Single Application Form (SAF) Online system for 2012. Key changes include: (1) Adding a link to help users reset lost passwords, (2) Allowing users to view pre-populated claim forms and guidance online in PDF format rather than receiving hard copies, (3) Displaying a "Please Wait" message when the system is busy, and (4) Improving documentation features like view/print layouts and adding a new Submitted Claim Summary document. The goal of the changes is to provide a better user experience and respond to customer feedback.

1. Single Application Form (SAF) Online
2012 Changes
www.ruralpaymentsonline.com

2. Single Application Form (SAF) Online
2012 Changes
• We are continually refining Rural Payments Online in order to provide a better
experience for our customers
• Every year we make changes and improvements to SAF Online
• Many of the changes are in direct response to feedback from our customers
• This slideshow is not an exhaustive list but summarises some of the more significant
changes for 2012
• The changes shown relate to Rural Payments Online functionality. For scheme
related changes, please see the 2012 Forms and Guidance section of our website:
http://www.scotland.gov.uk/Topics/farmingrural/Agriculture/grants/Schemes/18148/FormsGuid

3. SAF 2012 Online - what's new?
1. Link on login page to help users reset or retrieve lost password
2. 2012 IACS Pack – PDF version
3. ‘Please Wait’ message when system is busy
4. Turnaround of Common Grazings
5. Changed order of LMO Quality Assurance and New LMO sections
6. Improved documentation:
a. View/Print screen layout improved
b. Documents now display prominent titles
c. Addition of new Submitted Claim Summary
7. Redesigned submit claim page
8. Warning message when claim is being submitted

4. 1. Link on login page to help users reset or retrieve lost password
The link provides advice on what to do if you have forgotten your user ID or
password. In some cases it may be possible to reset or retrieve your own
password via the Government Gateway website.

5. 2. PDF IACS PACK
- If your SAF was submitted online last year we will not send you a pre-
populated SAF 2012 or copies of the Integrated Administration and
Control System (IACS) guidance in the post.
- You (or your agent) will, however, be able to view your pre-populated
SAF 2012 and all the IACS guidance in Rural Payments Online from 15
March 2012.
-The following slides will show you how to do this
Note: The pre-populated SAF data sheets, SAF base form and LMO base
form are for information only. You should contact your local area office for
a blank pack if you do not wish to submit online

6. Step 1
Login to Rural Payments Online:
https://sedsh04.sedsh.gov.uk/esd/PresentLogin.do
Note: to use Rural Payments Online, you
must be registered as a user. You can
register by clicking on ‘Register and Enrol’

7. Step 2
Select ‘Single Application Form (SAF) inc. LMO and RP (2012)’ from the Applications Menu
(Agents must first select a client)
Note: ‘Single Application Form (SAF) inc. LMO
and RP (2012)’ will be available from 15 March
2012

8. Step 3
Click on the IACS Pack tab

9. Step 4
Use the check boxes to select the required documents (a)
Use the buttons to View/Print, Save or Email the selected documents (b)
a
b
Note: all IACS guidance can
be viewed by clicking on the
‘Guidance’ link.

10. Note: The pre-populated SAF data sheets, SAF base form and LMO base
form are in PDF format:

11. 3. ‘Please Wait’ message when system is busy
Previously it was not always obvious when the system was busy retrieving or saving
information. We have added a new onscreen message to inform the user when the
system is busy performing an action. The user will typically see this message when
saving changes or navigating to a new section.

12. 4. Turnaround of Common Grazings
If you submitted Common Grazings online in 2011, you can use the ‘Turn around
Common Grazing’ button to fill in the Common Grazing section. If you submit
Common Grazings online in 2012, you will be able to use this feature in 2013.

13. 5. Changed order of LMO Quality Assurance and New LMO sections
Certain selections in the Quality Assurance section are carried over to the New Land Manager
Opt section. In previous years, this meant having to go back a stage to check that the
options had carried over.

14. 6a. Improved documentation - View/Print screen layout improved
Check box and button layout redesigned and simplified

15. 6b. Improved documentation - Documents now display prominent titles
Previously it was not always easy to identify a document from the front cover. This was of
particular inconvenience to Agents when dealing with a large volume of documents from
multiple clients. In response to this, we have added prominent titles to the front page of the
documents.

16. 6c. Improved documentation - addition of new Submitted Claim Summary doc
Available immediately after the claim has been submitted, we have added a summary
of the complete claim to view instantly.

17. 6c. Improved documentation - addition of new Submitted Claim Summary
The Submitted Claim Summary contains the following:
• Confirmation that the SAF has been submitted (date and time)
• Summary of total land declared (split by LFA and non LFA)
• Confirmation that you have or have not claimed LFASS
• Confirmation that you have opted to be paid in either Euros or Sterling
• Summary of any Common Grazings claimed
• Summary of any LMO new and/or continuing commitments claimed
• Summary of any RP Annual Recurrent Options claimed

18. 7. Redesigned submit page
The Submit page has been simplified and the email receipt option is now more
prominent.

19. 8. Warning message when submitting claim
The below message will be shown when submitting the SAF12:
One the the SAF has been successfully submitted, the message will clear and the
usual Claim Submission - Confirmation message will be shown:

20. For further information on Rural Payments Online:
please visit www.ruralpaymentsonline.com
or email us at ruralpaymentsonline@scotland.gsi.gov.uk
www.ruralpaymentsonline.com
0845 601 7597