S3 Administration Reception
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The document discusses the role and responsibilities of a receptionist, including greeting visitors, maintaining an electronic diary (e-diary), and ensuring security procedures. It describes the qualities of a good receptionist such as communication skills and discretion. Reception handles different types of visitors and gives a first impression of the organization's efficiency. Maintaining visitor records and using an e-diary helps schedule meetings and avoid double bookings. Security measures at reception include visitor badges, access controls, and CCTV to protect staff, visitors, equipment and information.
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Etiquette refers to social conventions and practices. Good etiquette benefits individuals in their careers by differentiating them from others and enabling confidence. Front office etiquette and the receptionist's appearance and conduct are important as they represent the organization. Good etiquette involves professional appearance, courtesy, promptness, and professionalism. The receptionist should dress professionally, keep the reception area tidy, greet all visitors with a smile, offer refreshments, and maintain proper decorum by avoiding long personal calls or reading the newspaper at the desk.
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- Anyone who interacts with customers, both internal and external, has a responsibility to provide excellent customer service.
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Onboarding of new hire
Learn how successful onboarding can result in high retention.
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S3 Administration Reception
- 1. S3 Administration Working Environment: Reception Services & Electronic Diary
- 4. The Receptionist Why is the way in which visitors are dealt with important to the wellbeing of an organisation? The reception is your ‘shop window’ the receptionist is the first person a visitor or potential customer will come across. First impressions count. The way the visitors are dealt with and the layout of the reception area give the impression of the overall efficiency of the organisation.
- 8. Type of Visitors to Reception Visitors without Appointments People enquiring about jobs Customers with complaints Sales Representatives
- 9. Type of Visitors to Reception Regular Callers Post person/courier Services (Window cleaner, technicians)
- 13. Example of an e-diary