The applicant, Tauhir Philander, is applying for the position of Service Centre Consultant. They currently work as a Service Centre Consultant for Korbitec and have 3.5 years of experience in customer service and IT support roles. The applicant believes they meet the requirements of the position based on their qualifications and experience providing technical support, troubleshooting issues, and assisting customers via phone, email, and in-person. They highlight strong communication and problem-solving skills as well as experience installing software, updating systems, and documenting support activities in a ticket system.

1. Dear Sir/Madam
Application for the Post:
I’m currently a Service Centre Consultant at Korbitec, and I believe I meet all the
essential criteria of the position available. My work at Korbitec has been
rewarding and productive. However, I wish to expand my career further in the
Service Centre role. I see the of Service Centre Consultant role as an integral part
of my future career path, building on all my previous achievements.
Duties and Responsibilities:
 Assisting customer with complex queries
 Assisting customers to locate certain things
 Assisting other colleagues with queries
 Troubleshooting technical queries
 Installing GhostConvey and Microsoft SQL management studio
 Updating GhostConvey to the latest version
 Provide friendly and efficient support to customers via telephone/email
 Accurately record and document activity through the ticket system
 Ensure effective communication with clients, colleagues, and management
 Remain up to date on the latest product developments
 Participate in team projects in order to enhance service
 Paralegal qualification
 3 years’ experience in all aspects of conveyancing
 3 Years’ Experience working on GhostConvey
 Excellent communication skills in both English and Afrikaans
 Good working knowledge of Windows and MS Office
 Ability to grasp and understand IT and technical concepts
 Fluent in English and Afrikaans
 A+ Complete in 2013 at CompTIA
 Customer support and training experience at Korbitec for internal staff
 Excellent problem-solving ability
 Exposure to GhostFill by installing and troubleshooting on it
 Database knowledge and knowledge of SQL environments

2.  Confident and friendly
 Ability to impart knowledge
 I am Flexible and approachable
 I have a Positive attitude
 Methodical and clear thinking
 I am Able to work under pressure
 I am Self-managed, detailed orientated and customer focussed
 I have Good time management skills
 I am a very good Team player
I have been in my current position for 3 and a half Yeas and have accumulated a
lot of experience in both the products Support and IT sector.
Please see below where I have given a brief summary of my duties and
responsibilities:
Customer care – I have excellent customer care skills as I have gained a lot of
experience in this field in my current role, I have learnt to deal with different
types of customers and how to handle them accordingly giving best assistance to
customer and the query at hand.
Support via phone, email and web – When it comes to support via phone it
something that comes naturally to me as I have been assisting customers with
resolving their queries over the telephone with ease for the past 1 year, there are
occasions were customers prefer to be assisted via email and I have found that
with ‘screenshots’ and accurate directing customers are able to solve the queries
without any issues
I have been pushing myself to do a lot more technical related queries and also
queries which I feel can be resolved at the 1St
tier and 2nd
Tier queries such as:
Registering workstations for GC, running repairs on GC, Assisting customers with
downloading the updates from the GC WEB, Assisting customers with doing
searches on Windeed search, I have also been actively involved with the
registration process for our P24 customers, also assisting the P24 consultants
with queries where the issue lies with the status of the account’ I am also Nathan
Back-up for all operators, I have also been involved in a lot of Proactive work
,where I am expected to call customers from a list and either assist them with
updates on their GC, sending messages from GC to the bank, I do a lot of
troubleshooting before assigning a query to a consultant as I feel that in order for
the query to be resolved as quickly as possible the correct information needs to
be captured.
Communication with colleagues, clients, management and Specialists –
I have a very good line of communication with my colleagues, clients,
management and specialist:
Colleagues – I’m a person who likes to help out where I can, and so I tend to help
my colleagues a lot with queries and customers on a daily basis, the reason I do
this is because I am one of the experienced operators in the service Centre and
by doing this I also find that, It has given me a lot more insight and broadened

3. my knowledge of the products, and I like to share my knowledge, and I think that
is the reason they feel so comfortable with asking me for help. I’m very
approachable and enjoy coaching and assisting my colleagues
Customers (clients) – I have a very good telephonic relationship with my
customers as each time they call in, I do my utmost to assist them in the best
and quickest way possible with accurate information.
Management – The management team and I have a good relationship as well,
where we can openly air our views and constructive criticism in a professional
manner, and because of that we are able to identify and rule out the problems as
they occur.
Specialist – I feel very comfortable with the entire specialist team at the Service
centre as I am a person who asks a lot of questions in order to gain more
knowledge and experience and they are always willing to help me when needed
Thank you for your consideration of my application. Please feel free to contact me
on 084 354 7681 should you require any further information,
Yours sincerely
Tauhir Philander