This webinar discussed operational efficiency challenges in affordable housing property management and navigating new HOTMA regulations. The webinar leaders reviewed recent affordable housing research on top industry challenges, then covered the key aspects of the Housing Opportunity Through Modernization Act (HOTMA) rollout in 2024. They discussed top challenges property managers may face in adopting the new compliance rules and policies. Finally, they offered tips on how managers can prepare for HOTMA, including staying updated on rules, reviewing policies and procedures, communicating with residents, and attending training. They also discussed how technology can help with HOTMA compliance needs through features like one centralized platform and ease of use.

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Tackling operational
efficiency in
affordable housing
property
management
Presented by: James Erickson and Isabel Jordan
Hosted by: Jenny Domash
August 16, 2023

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As an attendee:
● Lines are muted, but your participation via chat is encouraged!
● Please ask questions via the chat or Q&A module
● Stick around for a bonus Q&A session at the end of the hour
● Let us know how we did via the post-webinar survey
● The recording will be sent to you

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Product Manager
Isabel Jordan
Presenter
Sr. Product Marketing Manager
James Erickson
Presenter

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The goal for today is to explore new
affordable housing research and learn
how to navigate the HOTMA rollout
Today’s Goal

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Agenda Review affordable housing research
Navigating the HOTMA rollout
Get prepared for HOTMA
How technology can help
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03
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About the research

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What are your top challenges
today with your business?
Poll

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Question:
What are your
company’s top 3
challenges today?

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Question:
Which of the following
do you consider to be
the most challenging
activities related to HR,
staffing, and recruitment?

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Question:
Which of the following
do you consider to be
the most challenging
activities related to
risk,compliance, and
regulations?

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Navigating the
HOTMA rollout
Agenda

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From a scale from 1 to 4 how
much do you know about
HOTMA?
Poll

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What is HOTMA?
● Goal is to streamline administrative processes for certifications,
verifications and income calculations
● Introduces the most significant and comprehensive set of changes
to HUD’s occupancy requirements in the last 10 years.
● *Effective January 1, 2024
*All HOTMA rollout dates are pending a soon coming supplemental notice from HUD

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Who is impacted by HOTMA?
Federal Affordable
Housing programs (HUD)
Dept. of Multi-family Housing
Effective Jan 1, 2024
Dept. of Public & Indian Housing
Effective Jan 1, 2024
State Affordable
Housing Programs
LIHTC (Low-Income Housing
Tax Credit)
State by state rollout

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Top challenges from HOTMA
Adopting new
compliance rules
Creating new
policies
Learning
new rules

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Get prepared for HOTMA
Keep an eye out for
HUD/State agency
Updates
Stay informed about any
changes, deadlines, and
new regulations as a result
of HOTMA.
Review and update
current policies and
procedures
Identify areas that may
need to be update to align
with new requirements
Evaluate changes to
income and assets
Take a close review of
these changes, as they
could impact occupancy or
eligibility of current and
future residents
Communicate with
residents
Keep them informed as
quickly as possible to
avoid delays in reporting
Update your forms,
notices, and
owner-created
documents
Ensure all your documents
are compliant with the new
HOTMA rules
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Attend a HOTMA
training
These changes can be
complex and extensive.
Set your team up for
success with a
professional trainer.
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How technology can support your top challenges
Compliance Ease of Use One Platform

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Ask us anything.
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Questions?

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Thank you