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1 2022 © AppFolio, Inc. Confidential
3 2022 © AppFolio, Inc. Confidential
Top association
management
features
Presented by: Austin Gibson and Jordan Hoffman
Date: September 8, 2022
5 2022 © AppFolio, Inc. Confidential
Community Association,
Account Executive II
Austin Gibson
Presenter
Field Solution Engineer
Jordan Hoffman
Presenter
7 2022 © AppFolio, Inc. Confidential
01
Importance of
customer feedback
02
Top features on the
market
03
Q&A
Today’s
Agenda:
8 2022 © AppFolio, Inc. Confidential
Simpler is
better
Great, innovative
products are key
to a great business
Listening to
customers is in
our DNA
Small, focused
teams keep
us agile
Great people make
a great company
We do the
right thing;
It's good for
business
9 2022 © AppFolio, Inc. Confidential
Listening to
customers is
in our DNA
10 2022 © AppFolio, Inc. Confidential
USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
Customer-driven development
11 2022 © AppFolio, Inc. Confidential
“AppFolio makes updates and enhancements
to their software almost weekly. I think this is
a major differentiator — our previous solution
was always the same. AppFolio also invites us
to beta programs to try new things out and
wants our feedback.”
Rob Bishop
Vice President, RCP Community Management
13 2022 © AppFolio, Inc. Confidential
14 2022 © AppFolio, Inc. Confidential
Online Portal Communication photo
A one-stop-shop to pay dues, submit
architectural and maintenance
requests, approve board business
and in-app messaging
15 2022 © AppFolio, Inc. Confidential
“It really comes down to how we manage the
communication that comes in. With AppFolio, all of
our employees have access to the same information,
so if one of our residents has a question, they can
immediately find an answer.”
Jordan Levine
Co-founder Pelican Property Management
16 2022 © AppFolio, Inc. Confidential
Accounting
& reporting
17 2022 © AppFolio, Inc. Confidential
Collect payments online and link directly to
your bank account
Automate your payment processing with
Smart Bill Entry and AI technology
Customized Reports to track the financial
health of each association
18 2022 © AppFolio, Inc. Confidential
2021 © AppFolio, Inc. Confidential
Would you like a customized demo
of AppFolio Property Manager?
18
Quick Poll
19 2022 © AppFolio, Inc. Confidential
Ask us anything.
Questions?
20 2022 © AppFolio, Inc. Confidential
Thank you ✌

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[REPLAY] CA September Webinar: Top association management features

  • 1. 1 2022 © AppFolio, Inc. Confidential
  • 2. 3 2022 © AppFolio, Inc. Confidential Top association management features Presented by: Austin Gibson and Jordan Hoffman Date: September 8, 2022
  • 3. 5 2022 © AppFolio, Inc. Confidential Community Association, Account Executive II Austin Gibson Presenter Field Solution Engineer Jordan Hoffman Presenter
  • 4. 7 2022 © AppFolio, Inc. Confidential 01 Importance of customer feedback 02 Top features on the market 03 Q&A Today’s Agenda:
  • 5. 8 2022 © AppFolio, Inc. Confidential Simpler is better Great, innovative products are key to a great business Listening to customers is in our DNA Small, focused teams keep us agile Great people make a great company We do the right thing; It's good for business
  • 6. 9 2022 © AppFolio, Inc. Confidential Listening to customers is in our DNA
  • 7. 10 2022 © AppFolio, Inc. Confidential USER RESEARCH CONTINUOUS FEEDBACK & ITERATION Detailed Discovery MARKET VALIDATION Brainstorm Ideas Build & Release Customer Feedback Customer Feedback Identify & Prioritize Opportunities Validate Opportunities Customer-driven development
  • 8. 11 2022 © AppFolio, Inc. Confidential “AppFolio makes updates and enhancements to their software almost weekly. I think this is a major differentiator — our previous solution was always the same. AppFolio also invites us to beta programs to try new things out and wants our feedback.” Rob Bishop Vice President, RCP Community Management
  • 9. 13 2022 © AppFolio, Inc. Confidential
  • 10. 14 2022 © AppFolio, Inc. Confidential Online Portal Communication photo A one-stop-shop to pay dues, submit architectural and maintenance requests, approve board business and in-app messaging
  • 11. 15 2022 © AppFolio, Inc. Confidential “It really comes down to how we manage the communication that comes in. With AppFolio, all of our employees have access to the same information, so if one of our residents has a question, they can immediately find an answer.” Jordan Levine Co-founder Pelican Property Management
  • 12. 16 2022 © AppFolio, Inc. Confidential Accounting & reporting
  • 13. 17 2022 © AppFolio, Inc. Confidential Collect payments online and link directly to your bank account Automate your payment processing with Smart Bill Entry and AI technology Customized Reports to track the financial health of each association
  • 14. 18 2022 © AppFolio, Inc. Confidential 2021 © AppFolio, Inc. Confidential Would you like a customized demo of AppFolio Property Manager? 18 Quick Poll
  • 15. 19 2022 © AppFolio, Inc. Confidential Ask us anything. Questions?
  • 16. 20 2022 © AppFolio, Inc. Confidential Thank you ✌