Guy Dangerfield discusses passengers' core needs for transportation information and the current shortcomings. Passengers need to know if there is transportation, the time of departure and arrival, costs, and experience stress without timely updates on delays or cancellations. While real-time information is improving through apps and websites, bus systems especially still lack comprehensive tracking and information displays at stops. Improving communication during disruptions through consistent, accurate, and useful information can help passengers make informed decisions and alleviate frustration.