Paul Bakker describes the user profile of TrainTaxi users and the data he has gathered to enable them to be assisted.

1. helping people out of their cars . . . and onto public transport

2. by providing reliable information on how to bridge “ those final few miles ” from public transport node to final destination

15. Q3 - what kind of rail journeys do you make?

16. Q9 - do you drive and have regular access to a car?

17. Q10 - will the easy availability of traintaxi information encourage you to make more journeys by train rather than by car?

18. Q11 - overall, what is your opinion about the traintaxi concept?

19. typical end user comments . . . “ This site is a great idea. ” “ Good concept. Overall, I find it surprisingly comprehensive. ” “ Please continue to provide this support. ” “ Your service is very worthwhile and extremely welcome. ” “ An excellent idea and a very useful site - keep up the good work! “ This is fantastic - thank you. ” “ Hey, this actually WORKS! ” “ Thank you for putting Traintaxi on the web. ”

21. typical disabled user comments “ Congratulations on providing a valuable service - the Traintaxi idea is an excellent one, providing vital information which is otherwise difficult to obtain. A significant step in making public transport easier to use for the disabled. ” “ An excellent idea - so useful! As a disabled user, I used to have no end of problems obtaining phone numbers for taxis. ”

22. typical business user comment “ Just to say I find your service extremely useful. I am a management consultant and generally work at my clients ’ premises which can be anywhere in the UK. I always go by train if possible as I dislike driving and find the timing unreliable when jams occur; also I can use the time on the train to work, eat or relax. Your service fills the final step which always used to be a concern - whether there would be a taxi available or not to get me to my meeting on time - especially at the smaller stations or at unusual times of day. ”

25. of little help to the traveller

28. for named interchanges

29. for named coach stops

30. for bus stops in localities other than at interchanges or named coach stops

34. pointing to just the nearest realistic Localities with cab firms

35. pointing to a mixture of: (1) nearest realistic interchanges with taxi ranks or cab offices; and (2) nearest realistic Localities with local cab firms