This document discusses bus headway variability and strategies to achieve regular bus service. It begins by outlining what passengers seek in public transit and how to achieve those attributes. While increasing speed and fleet can help, it is important to also focus on decreasing travel time variability and achieving regular headways for reliability. The impacts of unreliable service with bus bunching are then reviewed, including increased waiting times, occupancy and user dissatisfaction. Finally, the document discusses that solutions do exist, such as dedicated infrastructure, signal priority and real-time control systems, to stabilize service and achieve the goal of reliable transit.