1. STREAM A
Tim Rivett
Head of Information & Technology
South Yorkshire Passenger Transport Executive
(SYPTE)
Long Term Operation of a
Real- Time Information System

2. Long Term Operation of
a Real Time Information
System
Tim Rivett
Head of Information &
Technology

3. Turn Back Time

4. Key Original Themes
• Journey matching / % predictions
• Data
• Staff / Depot engagement
• Ticket Machine interfaces
• Trees
• SMS network delays

5. Key Themes
• Journey matching / % predictions
• Data
• Staff / Depot engagement
• Ticket Machine interfaces
• Trees
• SMS network delays

6. Key Themes
• Journey matching / % predictions
• Data
• Staff / Depot engagement
• Customer Expectations

7. Staff

8. Data

9. Journey Matching / Predictions

10. Customer Expectations
• “How do you do this?”
• “How do you know where all your buses are?”
• “Have you put someone on the bus to radio in
which streets is on at the moment?”

11. Customer Expectations
• "Why didn't you let me know my bus was not
going to run?"
• "Your system is a pile of &&^%^^&£$£ it said
my bus was coming in 3 mins but it took 4."
• "Why didn't you tell me it was going to snow
and my bus wasn't going to go past my stop”

12. Customer Expectations
• "Why didn't you let meknow mybus was not
going to run?"
• "Your system is a pile of &&^%^^&£$£ it said my
bus was coming in 3 mins but it took 4."
• "Why didn't you tell meit was going to snow and
mybus wasn't going to go past mystop”