RTPI 2013 Thomas Noyes
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The document discusses industry best practices for advertising real-time passenger information systems (RTPIS) after implementation. It recommends using multiple communication channels, both traditional and digital, to ensure widespread adoption by the public at minimal cost. These include print materials like brochures and mailers, bus stop signage, social media platforms, websites, videos, and developer resources. Several case studies are provided of transportation agencies that effectively used combinations of these outreach methods.
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Centro is responsible for developing public transport in the West Midlands region of the UK, which has a population of 2.6 million people. It oversees 334 million bus, rail, and metro journeys annually. Centro aims to encourage more people to use public transport by delivering innovative service improvements and establishing strong partnerships to transform transportation. Centro has pioneered real-time passenger information displays and services and is now working to provide truly integrated, reliable, multi-modal information and personal mobility management.
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Richard Aaroe, CEO of WaveTrain Systems, discusses solutions for increasing safety at level crossings. There are over 1 million unprotected level crossings worldwide, resulting in huge costs from accidents. Network Rail established a program to reduce risks at level crossings by 25% over 4 years by seeking new technologies. They have installed WaveTrain Systems' novel level crossing warning systems at over 100 crossings in the UK, achieving substantial cost savings versus conventional systems of up to 95%. The mobile, cable-free WaveTrain systems provide improved warning without restrictions of cabling and have increased safety for the public and train operators.
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, the Operational Security & Continuity Planning Manager at Network Rail, gave a presentation on protecting rail critical infrastructure in the UK. Network Rail owns and operates Britain's railway infrastructure across nine routes. It has identified 69 critical national infrastructure assets, including regional operations centers, signaling control centers, and electrical control rooms. Network Rail takes a holistic approach to security, incorporating physical, technical, procedural, and cultural measures. There are challenges in coordinating with the various government agencies and other infrastructure sectors involved in critical national infrastructure protection.
Martyn Guiver, Head of Crime Management, Northern Rail
Northern Rail has significantly reduced crime on its rail network with limited resources. Through innovation and partnerships, it introduced initiatives like DNA kits in 2004, established a rail response team in 2006, expanded CCTV coverage, and developed training programs. These efforts have helped cut notable crime 55% and non-notifiable crime 57% since 2004. Northern Rail's proactive deterrent strategies like station adoptions, a schools charter, and stay safe training have strengthened community engagement and led to assaults dropping to their lowest level in 2013, nearly half the 2009 rate. Despite operating on a shoestring budget, Northern Rail has achieved success through internal investments and external funding that allowed continued expansion of initiatives.
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
This document discusses the imbalance in funding and resources between aviation and surface transportation security. It notes that while rail and public transportation systems are highly vulnerable targets, they receive significantly less security funding than aviation. The document examines reasons for this imbalance and proposes some solutions, including greater intelligence gathering, information sharing between first responders and transportation operators, and preempting attacks rather than just securing specific targets.
José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires discusses the need for coherence and resilience in railway protection. He argues that there needs to be coherence in security definitions, responsibilities of actors, operations within stations, and policies beyond borders. There also needs to be resilience in crisis management, communication, and exercises. Current research projects through the International Union of Railways aim to improve integrated protection for rail transport security, safety, and civil protection.
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
The document summarizes the work of the British Transport Police's Counter Terrorism Support Unit in securing Britain's transport hubs from terrorism. It outlines that the British transport system sees over 1.3 billion passenger journeys annually across thousands of stations and miles of track, making it vulnerable to attacks. The CTSU aims to deter, disrupt and detect terrorism and crime through armed patrols, specialist explosive search dogs, and high visibility policing. It also provides a specialist emergency response capability and trains other officers. The future goals of the CTSU are to continue adapting to emerging threats and ensuring the security of Britain's transport system.
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
The document discusses improving safety at user worked crossings through technical and human factors approaches. It summarizes lessons learned from Swiss trials which showed users understood red lights but not the absence of lights. It then outlines Network Rail's requirements, including a minimum of red lights and audible signals. The VaMoS technical approach is presented, using red and green lights with just-in-time warnings to create an unmistakable user interface. Safety requirements are discussed, mandating fail-safe light indications and train detection. Lower system costs can improve safety by allowing more widespread installation and use of alternative power sources without maintenance issues.
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
The SecureMetro project aimed to increase the resilience of metro vehicles to terrorist bomb blast and firebomb attacks through materials selection and structural design. Over an 3.5 year period, the project partners conducted testing on vehicle components and a full decommissioned metro vehicle to evaluate structural response and identify areas for improvement. The tests informed the design of a demonstrator metro vehicle with enhancements like modified glazing, tethering technology, and bulkhead reinforcement. The research outcomes included appraising current design practices, specifying desired vehicle performance, and recommendations to mitigate blast and firebomb risks and inform future safety standards.
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
The document discusses the role of front-line employees in public transportation security. It addresses the challenges operators face in staff presence, training, and duties. Front-line employees must balance customer service with security functions. Their training should include both security and service approaches. Operators must recruit service-minded profiles and support staff development. Customer perception of security is influenced by visible staff presence and surroundings more than objective security statistics. A holistic approach integrating human presence, technology, and procedures best supports both security and customer satisfaction.
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Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Stephen Thomas, QPM Assistant Chief Constable, Operations, British Transport ...
Robin Forrest, International Relations, SNCF Security
Robin Forrest, International Relations, SNCF Security
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Peter Guy, Operational Security & Continuity Planning Manager, Network Rail
Martyn Guiver, Head of Crime Management, Northern Rail
Martyn Guiver, Head of Crime Management, Northern Rail
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
Marc Pearl, President & CEO, Homeland Security & Defense Business Council
José Pires, Senior Security Advisor, International Union of Railways (UIC)
José Pires, Senior Security Advisor, International Union of Railways (UIC)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
David Roney, Superintendent, Counter Terrorism, British Transport Police (BTP)
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Daniel Berchtold, Head Business Unit Rail Automation, Schweizer Electronic
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Antonio de Santiago Laporte, Industrial Technical Engineer, Madrid Metro & Co...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
Thomas Kritzer, Head of Security & Service Department, Wiener Linien & Chair,...
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- 2. Your RTPIS Is Ready To Go Live, Now What? • Post-implementation communication and outreach with the riding public is essential to the success of any real-time passenger information system. • Industry best practices use all available communication channels – social media as well as traditional advertising through both print and electronic formats. • What can transport operators do to ensure widespread adoption of this new technology by the public at a minimal cost? 2
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