Regardless of the task, all employees want to improve their performance. It could be GP/Handset, Accessory Attach Rate, HSP Attach Rate, Trade in Attach Rate, Customer Satisfaction Scores, Traffic into Stores, etc. How can you take these numbers and make them better? Pulling a number of key examples from our Project Retail project, we’ll examine attachment rates, customer follow-ups, discounting, staffing and more. We’ll look at RQ customer stats to show you how improving performance (through the right numbers) is possible.