2. “ I get more from seeing how
other customers use iQ so we
can evaluate our usage. Plus it
allows us to change by finding
more efficient ways.”
- 2011 Summit Attendee
5. What’s up with Quick Sales now?
2011 Summit 2012 Summit Difference
Quick Sales 397,741 235,215
-41%
6. What’s up with Quick Sales now?
2011 Summit 2012 Summit Difference
Quick Sales 397,741 235,215
-41%
Total Sales $14 Million $7 Million
-50%
7. What’s up with Quick Sales now?
2011 Summit 2012 Summit Difference
Quick Sales 397,741 235,215
-41%
Total Sales $14 Million $7 Million
-50%
QS on Phones 114,896 63,501
-45%
8. What’s up with Quick Sales now?
2011 Summit 2012 Summit Difference
Quick Sales 397,741 235,215
-41%
Total Sales $14 Million $7 Million
-50%
QS on Phones 114,896 63,501
-45%
Sales on $6.2 Million $2.3 Million
Phones -62%
9. What are you writing off now?
Count 1-3/
22% week
Count 1-3
$443.18 Count 1+/day
17% times/mth
$310.41 8%
$687.44
Counts 2x/
Count less Average day
than 1/mth $749.52
21% /mth $151.31
$810.81
14. Why do 39% of
iQmetrix
customers NOT
process RMA’s
through RQ4???
15. RMA’s should be monitored as
closely as cash.
Last year, $174 Million of inventory was RMA’d through RQ4
22% of Summit attendees don’t use this module
Average of $2,520 for Summit Attendees is currently open RMA per
location
Of all iQ clients its close to $15,000
16. Need some real proof?
Company #1 has 15-20 locations
Company #1 has over $100K in
RMA currently open
That’s over $5,500 per location
That’s 10+ phones PER LOCATION
17. Need some more real proof?
Company #2 has 75-100 locations
Company #2 has over $285K in
RMA currently open
That’s over $3,000 per location
19. We are not done talking
about inventory just yet…
20. Almost every person here uses
non-sellable
You have an average of $898 per
location sitting in each store
65% of you aren’t counting that
inventory
38. Houston…..we have a cash
problem
You’ve given $6,572,484 in
cash back to customers
39. This scenario happens all too often and I bet
you don’t realize it…
Customer Sales Rep 14 day
buys tenders in refund
accessory RQ4 policy kicks
in
No refund
by Day 14, no customer
customer Hmm I would like return. Cash refund
some money to go
happens. Cash goes into
eat tonight….
pocket.
40. It’s a hard scenario to catch
unless you are looking
! Reporting looks normal
! Its within your refund policy
! Likely falls under cash refund policy
! Small qty’s of cash over time add up
$20/day x 20 days a
month
x 1 YR = $4,800
41. Monitor this…
Monitor high QTY of refunds per employee
! Create custom report off of refund
summary
Monitor refunds close to refund policy
! Use refund summary which shows original
sales date and refund date
42. Speaking of Refund Summary Report
54% of you
won’t be able to
accurately
monitor why
because you
don’t use
refund codes
43. Set a cash limit refund in
Payment Setup screen
44. Once upon a
time, in iQmetrix
land, only 14%
of all their
clients used And then all
blind cashouts. the retail staff
(yes that means 86% of you looking at
this screen don’t)
and finance
departments
lived happily
ever after…..
50. Why is ink so expensive?
Ink is heated And then we
At a rate of
to 572 Squirted out need it dry
36k drops
degrees at 30 MPH immediately
per second
Fahrenheit on paper
52. RQ4 Invoices
Tendered
Emailed
Only 1.4% of Invoices are being emailed to customers….
53. 61 Million = invoices tendered in RQ4
908,000 = invoices emailed in RQ4
1.4% = Avg % of invoices emailed in RQ4
1351 = iQ customers that sent less than 10%
9 = iQ customers that sent more than 25%
54. About my stores only
invoicing 25% of all
invoices….that just isn’t
good enough. So I just
@ disabled ability to print
invoices….so I’ll be at
100% by the weekend
J
55. There is money to be
made in all area’s of RQ4.
You just need to know
where to look…
56. Increase your
Monitor Cash
accessory
Refunds & use
margin & use
blind cashouts
mgr Overrides
Email your
Monitor RMA’s
invoices
$$$
