2. •The guest cycle describes the
activities that each guest
passes by from the moment
he/she calls to make a
reservation inquiry till he/she
departs from the hotel.
3.
4. PRE-ARRIVAL
• Pre-arrival is defined as the stage at
which a hotel guest chooses a hotel.
The only step associated with this
stage is reservations. Factors affecting
a guest's decision are varied.
• Include reservation
5. ARRIVAL
• Arrival is defined as the time when
a guest arrives and checks in at a
hotel.
• Includes Registration, Room
assignment, Issuance of room key,
Baggage handling.
6. IN-HOUSE
• The center of Front Office activity,
where the front desk is responsible
for coordinating guest service
• Includes mail and message handling,
maintenance of guest account, paging
and travel assistance, safe deposit,
currency exchange
7. DEPARTURE
• The cycle comes to an end during
departure, which occurs when a
guest checks out from a hotel.
• Includes preparing the guest bill,
settlement of guest account,
transportation, future reservation
8. ASSIGNMENT: #5
1. What are tools used in Front Office Services?
(give atleast 5)
2. How these tools are being used?
3. Why it is important to know?
-Research
