SlideShare a Scribd company logo
Romancing
with the Customer!
Strategic Concepts (I) Pvt Ltd
1
Why Romance?
Strategic Concepts (I) Pvt Ltd
2
Strategic Concepts (I) Pvt Ltd
3
Say SWITS.
Customer
• Sorry
• Wish
• Inform
• Thanks
• Share
Beloved
Strategic Concepts (I) Pvt Ltd
4
Strategic Concepts (I) Pvt Ltd
5
Strategic Concepts (I) Pvt Ltd
6
Strategic Concepts (I) Pvt Ltd
7
1. Thanks for listening.
2. Thanks for taking out your precious time to complain.
3. Thanks for being loyal to us.
4. Thanks for visiting me for “n” no of time in last ‘y” no of months.
5. Thanks for referring us to your friend.
6. Thanks for billing “Rs X” with us in “Y” no of months.
7. Thanks for upgrading your product from “A” to “A1” with us.
8. Thanks for buying all your cross selling needs from us.
9. Thanks for calling a spade a spade without mincing any word.
10. Thanks for your suggestions.
11. Thanks for reporting any misbehavior of our staff.
12. Thanks for trusting us and making us grow into what we are today.
13. Thanks for supporting our dream by believing in us.
14. Thanks for telling us where we are wrong.
15. Thank you for your business.
16. Thank you for making us the No 1 company.
17. Thank you for sharing your idea with us.
18. Thank you for telling us that we are not worth it.
19. Thanks for trying out my product or service.
20. Thanks for assessing my product by cho0sing to use it once.
Strategic Concepts (I) Pvt Ltd
8
Strategic Concepts (I) Pvt Ltd
9
Strategic Concepts (I) Pvt Ltd
10
Strategic Concepts (I) Pvt Ltd
11
Strategic Concepts (I) Pvt Ltd
12
Customer Behaviour
Analytics. Why?
Strategic Concepts (I) Pvt Ltd
13
Daily Customer Romance Dashboard
Strategic Concepts (I) Pvt Ltd
14
Date: _______________
SWITS count:
S = ______
W=______
I= ______
T= ______
S= ______
Complaint is a gift!
Item:
Area:
Complaint code:
Resolved %age:
Exceeding Customer’s
Expectations!
OK =
Content=
Excited=
Fans =
Total = _____________
Lost cases:
1.
2.
3.
4.
5.
Strategic Concepts (I) Pvt Ltd
15

More Related Content

What's hot

Fastest home buyers in decatur
Fastest home buyers in decaturFastest home buyers in decatur
Fastest home buyers in decatur
Andrew D
 
Gutarras
GutarrasGutarras
Gutarras
Mayorgare
 
Document 3
Document 3Document 3
Document 3
crystal wagner
 
MozCon 2015: Applicable Takeaways
MozCon 2015: Applicable TakeawaysMozCon 2015: Applicable Takeaways
MozCon 2015: Applicable Takeaways
Nicole H. Berlin
 
Suzanne Letter of recommendation- JVG1
Suzanne Letter of recommendation- JVG1Suzanne Letter of recommendation- JVG1
Suzanne Letter of recommendation- JVG1
Jeff Vander Grinten
 
T.j.letterofrecommendation-1
T.j.letterofrecommendation-1T.j.letterofrecommendation-1
T.j.letterofrecommendation-1
Tyler Gossard
 
Tod Mckirnan letter of rcommendation
Tod Mckirnan letter of rcommendationTod Mckirnan letter of rcommendation
Tod Mckirnan letter of rcommendation
Jeff Vander Grinten
 
Service Design Poster v0.2
Service Design Poster v0.2Service Design Poster v0.2
Service Design Poster v0.2
George Reedy
 
Closetfactory
ClosetfactoryClosetfactory
Closetfactory
stellajaeger
 
Service Design Poster
Service Design PosterService Design Poster
Service Design Poster
George Reedy
 
Ten Essential Questions to Ask Your Realtor® in Listing Your Home
Ten Essential Questions to Ask Your Realtor®  in Listing Your HomeTen Essential Questions to Ask Your Realtor®  in Listing Your Home
Ten Essential Questions to Ask Your Realtor® in Listing Your Home
Doug Buenz
 

What's hot (11)

Fastest home buyers in decatur
Fastest home buyers in decaturFastest home buyers in decatur
Fastest home buyers in decatur
 
Gutarras
GutarrasGutarras
Gutarras
 
Document 3
Document 3Document 3
Document 3
 
MozCon 2015: Applicable Takeaways
MozCon 2015: Applicable TakeawaysMozCon 2015: Applicable Takeaways
MozCon 2015: Applicable Takeaways
 
Suzanne Letter of recommendation- JVG1
Suzanne Letter of recommendation- JVG1Suzanne Letter of recommendation- JVG1
Suzanne Letter of recommendation- JVG1
 
T.j.letterofrecommendation-1
T.j.letterofrecommendation-1T.j.letterofrecommendation-1
T.j.letterofrecommendation-1
 
Tod Mckirnan letter of rcommendation
Tod Mckirnan letter of rcommendationTod Mckirnan letter of rcommendation
Tod Mckirnan letter of rcommendation
 
Service Design Poster v0.2
Service Design Poster v0.2Service Design Poster v0.2
Service Design Poster v0.2
 
Closetfactory
ClosetfactoryClosetfactory
Closetfactory
 
Service Design Poster
Service Design PosterService Design Poster
Service Design Poster
 
Ten Essential Questions to Ask Your Realtor® in Listing Your Home
Ten Essential Questions to Ask Your Realtor®  in Listing Your HomeTen Essential Questions to Ask Your Realtor®  in Listing Your Home
Ten Essential Questions to Ask Your Realtor® in Listing Your Home
 

Similar to Romancing with the customers

Make Live Games Players Love
Make Live Games Players LoveMake Live Games Players Love
Make Live Games Players Love
Luis753746
 
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
Derric Haynie
 
Calgary Digital Learning Session - Wall2Wall Media
Calgary Digital Learning Session - Wall2Wall MediaCalgary Digital Learning Session - Wall2Wall Media
Calgary Digital Learning Session - Wall2Wall Media
Ryan D'Mello
 
Corporate Sponsorship Proposal Powerpoint Presentation Slides
Corporate Sponsorship Proposal Powerpoint Presentation SlidesCorporate Sponsorship Proposal Powerpoint Presentation Slides
Corporate Sponsorship Proposal Powerpoint Presentation Slides
SlideTeam
 
How to win on the customer experience battleground; where businesses are won ...
How to win on the customer experience battleground; where businesses are won ...How to win on the customer experience battleground; where businesses are won ...
How to win on the customer experience battleground; where businesses are won ...
Noojee Contact Solutions
 
Iridian Group Year in Review
Iridian Group Year in ReviewIridian Group Year in Review
Iridian Group Year in Review
IRiDiAN GROUP
 
Customer First
Customer FirstCustomer First
Customer First
Don Harmon
 
Figuring out your ideal client
Figuring out your ideal clientFiguring out your ideal client
Figuring out your ideal client
Leading Results, Inc
 
Listing Presentation - Matt
Listing Presentation - MattListing Presentation - Matt
Listing Presentation - Matt
LaurieReader2
 
Customer Experience Myth Busting
Customer Experience Myth BustingCustomer Experience Myth Busting
Customer Experience Myth Busting
Robert Limb
 
Building The Brand.
Building The Brand.Building The Brand.
Building The Brand.
Sujoy Mukherjee
 
The Dating Game Presentation V1
The Dating Game Presentation V1The Dating Game Presentation V1
The Dating Game Presentation V1
Nicola Carey
 
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
PerformanceIN
 
How Real Estate Agents Get Referrals Using Parkbench.com
How Real Estate Agents Get Referrals Using Parkbench.comHow Real Estate Agents Get Referrals Using Parkbench.com
How Real Estate Agents Get Referrals Using Parkbench.com
Grant Findlay-Shirras
 
Payment systems new sales agent training day 2
Payment systems new sales agent training  day 2Payment systems new sales agent training  day 2
Payment systems new sales agent training day 2
Payment Systems Corp.
 
Buyer perceptions of real estate agents
Buyer perceptions of real estate agentsBuyer perceptions of real estate agents
Buyer perceptions of real estate agents
Kylie Davis
 
Other email formats
Other email formatsOther email formats
Other email formats
Anu j
 
NPS Survey Tool
NPS Survey ToolNPS Survey Tool
NPS Survey Tool
SurveySparrow
 
Philanthropitch Austin Application Q&A Session
Philanthropitch Austin Application Q&A SessionPhilanthropitch Austin Application Q&A Session
Philanthropitch Austin Application Q&A Session
Royal Kelly
 
Packaging Program Into Donor Offers
Packaging Program Into Donor OffersPackaging Program Into Donor Offers
Packaging Program Into Donor Offers
Bloomerang
 

Similar to Romancing with the customers (20)

Make Live Games Players Love
Make Live Games Players LoveMake Live Games Players Love
Make Live Games Players Love
 
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
Live Chat - How Real-Time Conversations Boosts Revenue by 13%+
 
Calgary Digital Learning Session - Wall2Wall Media
Calgary Digital Learning Session - Wall2Wall MediaCalgary Digital Learning Session - Wall2Wall Media
Calgary Digital Learning Session - Wall2Wall Media
 
Corporate Sponsorship Proposal Powerpoint Presentation Slides
Corporate Sponsorship Proposal Powerpoint Presentation SlidesCorporate Sponsorship Proposal Powerpoint Presentation Slides
Corporate Sponsorship Proposal Powerpoint Presentation Slides
 
How to win on the customer experience battleground; where businesses are won ...
How to win on the customer experience battleground; where businesses are won ...How to win on the customer experience battleground; where businesses are won ...
How to win on the customer experience battleground; where businesses are won ...
 
Iridian Group Year in Review
Iridian Group Year in ReviewIridian Group Year in Review
Iridian Group Year in Review
 
Customer First
Customer FirstCustomer First
Customer First
 
Figuring out your ideal client
Figuring out your ideal clientFiguring out your ideal client
Figuring out your ideal client
 
Listing Presentation - Matt
Listing Presentation - MattListing Presentation - Matt
Listing Presentation - Matt
 
Customer Experience Myth Busting
Customer Experience Myth BustingCustomer Experience Myth Busting
Customer Experience Myth Busting
 
Building The Brand.
Building The Brand.Building The Brand.
Building The Brand.
 
The Dating Game Presentation V1
The Dating Game Presentation V1The Dating Game Presentation V1
The Dating Game Presentation V1
 
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
More Addictive than Crack - What Drug Peddling can Teach you about Lead Gen_O...
 
How Real Estate Agents Get Referrals Using Parkbench.com
How Real Estate Agents Get Referrals Using Parkbench.comHow Real Estate Agents Get Referrals Using Parkbench.com
How Real Estate Agents Get Referrals Using Parkbench.com
 
Payment systems new sales agent training day 2
Payment systems new sales agent training  day 2Payment systems new sales agent training  day 2
Payment systems new sales agent training day 2
 
Buyer perceptions of real estate agents
Buyer perceptions of real estate agentsBuyer perceptions of real estate agents
Buyer perceptions of real estate agents
 
Other email formats
Other email formatsOther email formats
Other email formats
 
NPS Survey Tool
NPS Survey ToolNPS Survey Tool
NPS Survey Tool
 
Philanthropitch Austin Application Q&A Session
Philanthropitch Austin Application Q&A SessionPhilanthropitch Austin Application Q&A Session
Philanthropitch Austin Application Q&A Session
 
Packaging Program Into Donor Offers
Packaging Program Into Donor OffersPackaging Program Into Donor Offers
Packaging Program Into Donor Offers
 

More from Sanjay Singh

Market Penetration for Agarbatti Market in India
Market Penetration for Agarbatti Market in IndiaMarket Penetration for Agarbatti Market in India
Market Penetration for Agarbatti Market in India
Sanjay Singh
 
Discover Sales before Inventing your Style
Discover Sales before Inventing your StyleDiscover Sales before Inventing your Style
Discover Sales before Inventing your Style
Sanjay Singh
 
How to develop networking skills.pptx
How to develop networking skills.pptxHow to develop networking skills.pptx
How to develop networking skills.pptx
Sanjay Singh
 
Listening Skills.pptx
Listening Skills.pptxListening Skills.pptx
Listening Skills.pptx
Sanjay Singh
 
The HIPO Sales Ninja.pptx
The HIPO Sales Ninja.pptxThe HIPO Sales Ninja.pptx
The HIPO Sales Ninja.pptx
Sanjay Singh
 
Never give up in sales.pptx
Never give up in sales.pptxNever give up in sales.pptx
Never give up in sales.pptx
Sanjay Singh
 
How to manage your sales boss.pptx
How to manage your sales boss.pptxHow to manage your sales boss.pptx
How to manage your sales boss.pptx
Sanjay Singh
 
How to grow small business with small budget.pptx
How to grow small business with small budget.pptxHow to grow small business with small budget.pptx
How to grow small business with small budget.pptx
Sanjay Singh
 
How Salespersons should manage their time.pptx
How Salespersons should manage their time.pptxHow Salespersons should manage their time.pptx
How Salespersons should manage their time.pptx
Sanjay Singh
 
5 ways to promote business.pptx
5 ways to promote business.pptx5 ways to promote business.pptx
5 ways to promote business.pptx
Sanjay Singh
 
3 Sales Follow ups.pptx
3 Sales Follow ups.pptx3 Sales Follow ups.pptx
3 Sales Follow ups.pptx
Sanjay Singh
 
Systems Vs Intelligence.pptx
Systems Vs Intelligence.pptxSystems Vs Intelligence.pptx
Systems Vs Intelligence.pptx
Sanjay Singh
 
5 ways to promote business.pptx
5 ways to promote business.pptx5 ways to promote business.pptx
5 ways to promote business.pptx
Sanjay Singh
 
3 Sales Follow ups.pptx
3 Sales Follow ups.pptx3 Sales Follow ups.pptx
3 Sales Follow ups.pptx
Sanjay Singh
 
How to manage your sales boss.pptx
How to manage your sales boss.pptxHow to manage your sales boss.pptx
How to manage your sales boss.pptx
Sanjay Singh
 
How Salespersons should manage their time.pptx
How Salespersons should manage their time.pptxHow Salespersons should manage their time.pptx
How Salespersons should manage their time.pptx
Sanjay Singh
 
How to grow small business with small budget.pptx
How to grow small business with small budget.pptxHow to grow small business with small budget.pptx
How to grow small business with small budget.pptx
Sanjay Singh
 
3 Types of Sales Follow Up
3 Types of Sales Follow Up3 Types of Sales Follow Up
3 Types of Sales Follow Up
Sanjay Singh
 
Lead Score.pptx
Lead Score.pptxLead Score.pptx
Lead Score.pptx
Sanjay Singh
 
10 MASTER Tips to Achieve Success in SALES.docx
10 MASTER Tips to Achieve Success in SALES.docx10 MASTER Tips to Achieve Success in SALES.docx
10 MASTER Tips to Achieve Success in SALES.docx
Sanjay Singh
 

More from Sanjay Singh (20)

Market Penetration for Agarbatti Market in India
Market Penetration for Agarbatti Market in IndiaMarket Penetration for Agarbatti Market in India
Market Penetration for Agarbatti Market in India
 
Discover Sales before Inventing your Style
Discover Sales before Inventing your StyleDiscover Sales before Inventing your Style
Discover Sales before Inventing your Style
 
How to develop networking skills.pptx
How to develop networking skills.pptxHow to develop networking skills.pptx
How to develop networking skills.pptx
 
Listening Skills.pptx
Listening Skills.pptxListening Skills.pptx
Listening Skills.pptx
 
The HIPO Sales Ninja.pptx
The HIPO Sales Ninja.pptxThe HIPO Sales Ninja.pptx
The HIPO Sales Ninja.pptx
 
Never give up in sales.pptx
Never give up in sales.pptxNever give up in sales.pptx
Never give up in sales.pptx
 
How to manage your sales boss.pptx
How to manage your sales boss.pptxHow to manage your sales boss.pptx
How to manage your sales boss.pptx
 
How to grow small business with small budget.pptx
How to grow small business with small budget.pptxHow to grow small business with small budget.pptx
How to grow small business with small budget.pptx
 
How Salespersons should manage their time.pptx
How Salespersons should manage their time.pptxHow Salespersons should manage their time.pptx
How Salespersons should manage their time.pptx
 
5 ways to promote business.pptx
5 ways to promote business.pptx5 ways to promote business.pptx
5 ways to promote business.pptx
 
3 Sales Follow ups.pptx
3 Sales Follow ups.pptx3 Sales Follow ups.pptx
3 Sales Follow ups.pptx
 
Systems Vs Intelligence.pptx
Systems Vs Intelligence.pptxSystems Vs Intelligence.pptx
Systems Vs Intelligence.pptx
 
5 ways to promote business.pptx
5 ways to promote business.pptx5 ways to promote business.pptx
5 ways to promote business.pptx
 
3 Sales Follow ups.pptx
3 Sales Follow ups.pptx3 Sales Follow ups.pptx
3 Sales Follow ups.pptx
 
How to manage your sales boss.pptx
How to manage your sales boss.pptxHow to manage your sales boss.pptx
How to manage your sales boss.pptx
 
How Salespersons should manage their time.pptx
How Salespersons should manage their time.pptxHow Salespersons should manage their time.pptx
How Salespersons should manage their time.pptx
 
How to grow small business with small budget.pptx
How to grow small business with small budget.pptxHow to grow small business with small budget.pptx
How to grow small business with small budget.pptx
 
3 Types of Sales Follow Up
3 Types of Sales Follow Up3 Types of Sales Follow Up
3 Types of Sales Follow Up
 
Lead Score.pptx
Lead Score.pptxLead Score.pptx
Lead Score.pptx
 
10 MASTER Tips to Achieve Success in SALES.docx
10 MASTER Tips to Achieve Success in SALES.docx10 MASTER Tips to Achieve Success in SALES.docx
10 MASTER Tips to Achieve Success in SALES.docx
 

Recently uploaded

2024 Slides: Sales Productivity: A Deep Dive into Daily Success
2024 Slides: Sales Productivity: A Deep Dive into Daily Success2024 Slides: Sales Productivity: A Deep Dive into Daily Success
2024 Slides: Sales Productivity: A Deep Dive into Daily Success
JessieGoodrum1
 
Factorial Sales Deck - Example of a Sales Deck
Factorial Sales Deck - Example of a Sales DeckFactorial Sales Deck - Example of a Sales Deck
Factorial Sales Deck - Example of a Sales Deck
chris195775
 
Credit Management Process step by step in SAP SD
Credit Management Process step by step in SAP SDCredit Management Process step by step in SAP SD
Credit Management Process step by step in SAP SD
SatyendraGupta59
 
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdfCOMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
SV Airtech Pvt.Ltd
 
Cold Call Campaigns: Strategies for Success
Cold Call Campaigns: Strategies for SuccessCold Call Campaigns: Strategies for Success
Cold Call Campaigns: Strategies for Success
leveluplinksteam
 
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
➑➌➋➑➒➎➑➑➊➍
 
Howdy.com Sales Deck - Find talent in LatAm
Howdy.com  Sales Deck - Find talent in LatAmHowdy.com  Sales Deck - Find talent in LatAm
Howdy.com Sales Deck - Find talent in LatAm
chris195775
 
ChartMogul Sales Deck Example - SaaS payment analytics
ChartMogul Sales Deck Example - SaaS payment analyticsChartMogul Sales Deck Example - SaaS payment analytics
ChartMogul Sales Deck Example - SaaS payment analytics
chris195775
 

Recently uploaded (8)

2024 Slides: Sales Productivity: A Deep Dive into Daily Success
2024 Slides: Sales Productivity: A Deep Dive into Daily Success2024 Slides: Sales Productivity: A Deep Dive into Daily Success
2024 Slides: Sales Productivity: A Deep Dive into Daily Success
 
Factorial Sales Deck - Example of a Sales Deck
Factorial Sales Deck - Example of a Sales DeckFactorial Sales Deck - Example of a Sales Deck
Factorial Sales Deck - Example of a Sales Deck
 
Credit Management Process step by step in SAP SD
Credit Management Process step by step in SAP SDCredit Management Process step by step in SAP SD
Credit Management Process step by step in SAP SD
 
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdfCOMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
COMPANY PROFILE S.V.AIRTECH PVT. 2024.pdf
 
Cold Call Campaigns: Strategies for Success
Cold Call Campaigns: Strategies for SuccessCold Call Campaigns: Strategies for Success
Cold Call Campaigns: Strategies for Success
 
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
8328958814SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA ...
 
Howdy.com Sales Deck - Find talent in LatAm
Howdy.com  Sales Deck - Find talent in LatAmHowdy.com  Sales Deck - Find talent in LatAm
Howdy.com Sales Deck - Find talent in LatAm
 
ChartMogul Sales Deck Example - SaaS payment analytics
ChartMogul Sales Deck Example - SaaS payment analyticsChartMogul Sales Deck Example - SaaS payment analytics
ChartMogul Sales Deck Example - SaaS payment analytics
 

Romancing with the customers

  • 1. Romancing with the Customer! Strategic Concepts (I) Pvt Ltd 1
  • 4. Say SWITS. Customer • Sorry • Wish • Inform • Thanks • Share Beloved Strategic Concepts (I) Pvt Ltd 4
  • 7. Strategic Concepts (I) Pvt Ltd 7 1. Thanks for listening. 2. Thanks for taking out your precious time to complain. 3. Thanks for being loyal to us. 4. Thanks for visiting me for “n” no of time in last ‘y” no of months. 5. Thanks for referring us to your friend. 6. Thanks for billing “Rs X” with us in “Y” no of months. 7. Thanks for upgrading your product from “A” to “A1” with us. 8. Thanks for buying all your cross selling needs from us. 9. Thanks for calling a spade a spade without mincing any word. 10. Thanks for your suggestions. 11. Thanks for reporting any misbehavior of our staff. 12. Thanks for trusting us and making us grow into what we are today. 13. Thanks for supporting our dream by believing in us. 14. Thanks for telling us where we are wrong. 15. Thank you for your business. 16. Thank you for making us the No 1 company. 17. Thank you for sharing your idea with us. 18. Thank you for telling us that we are not worth it. 19. Thanks for trying out my product or service. 20. Thanks for assessing my product by cho0sing to use it once.
  • 14. Daily Customer Romance Dashboard Strategic Concepts (I) Pvt Ltd 14 Date: _______________ SWITS count: S = ______ W=______ I= ______ T= ______ S= ______ Complaint is a gift! Item: Area: Complaint code: Resolved %age: Exceeding Customer’s Expectations! OK = Content= Excited= Fans = Total = _____________ Lost cases: 1. 2. 3. 4. 5.