This document provides information about Robust Insight, a full service research consultancy established in 2011. It specializes in quantitative survey design, analysis, and reporting for clients in public, private, and academic sectors worldwide. The consultancy works directly with clients and collaborates with other market research firms. It offers expertise in areas like customer experience, brand tracking, product development, and employee engagement. Services include questionnaire design, fieldwork, data analytics, reporting, and presentations. The company is led by owner Scott Owens and a team of senior analysts, designers, and interviewers. Testimonials from past clients praise Robust Insight's high quality work, timeliness, and insights.

1. Client brochure
2015

2. About us
• Established in 2011 to help
organisations achieve their
research & insight goals
• Full service research consultancy
specialising in the design, analysis
and reporting of quantitative surveys
• Work with a variety of clients in the
public, private and academic sectors
all over the world
• Strategic alliances with a number of
other market research, marketing,
HR and management consultancies

3. Clients
Clients worked with in the last 12 months, either
directly or in collaboration with another consultancy

4. Expertise
• Customer experience measurement
• Brand tracking and evaluation
• New product development
• PR research
• Employee engagement
and pulse checks
• Training evaluation
• Employee assessment and
psychometric testing

5. • Questionnaire design
and scripting (including
extensive question library)
• Fieldwork – online,
telephone, mobile and
paper-based surveys
• Data and text analytics
• Advanced analytics – including
segmentation and regression
• Insightful reporting
• Infographics and word clouds
• Presentations and workshops
Methods

6. Our Team
Scott Owens
Owner/MD
Helen Parry
Senior Analyst
Steve Long
Senior Analyst
Cat Douglas
Graphic Designer
Frances Platts
Telephone Interviewer
Associates

7. Benefits of Collaboration
 Complement existing suite of
products and services
 Identify further consulting
opportunities on the
back of research
 Develop bespoke research
packages based on client needs
 Cross-sell and retain existing clients
as well as attracting new ones
 Make a margin on all research
worked produced by Robust Insight

8. Scott is a highly skilled researcher and analyst who has worked on
numerous Kidspot projects, ranging from campaign effectiveness
studies to deep research pieces and our employee engagement survey.
He is exceptionally thorough and prompt, and continuously offers new
and interesting ways of presenting data. I recommend Scott's services
to anyone looking for assistance with research and insights.
Imogen Griffiths,
Kidspot Australia
Client Testimonials
Scott is an expert in the
interpretation and presentation
of complex research. Reliable
and conscientious, he produces
great results on time and
with minimum fuss.
Professor William Scott-Jackson,
Oxford Strategic Consulting
Scott has provided analysis services (both
quantitative and qualitative data) for me on
several occasions and has always provided
outputs of an exceptionally high standard. Scott
is a pleasure to with, he always delivers on time
(or early!) and on budget and is always willing
to discuss your needs and provide helpful
suggestions as to how to approach the work
in hand. I would highly recommend Scott.
Dr Kathy Seymour,
Seymour Research

9. Client Testimonials
Scott carried out some
essential customer research
for our Business Hive that
would have a big influence on
how we shaped this part of
our company in the years
ahead...I have no hesitation
in recommending Scott to any
company, large or small, who
want an insight into what
their existing and potential
customers are looking for. Is
there any other way to grow
your business?
Mark Webb,
The Business Hive
Scott is an excellent researcher and
statistician. He can ‘speak human’
and helped us to translate our
business questions into a robust
survey instrument, and then
managed the entire analysis and
report production process for us.
We hired Scott to help with a
complicated, multi-country research
project and I wouldn't hesitate to use,
and recommend, Scott again.
Tim Newham,
Think Associates

10. scott@robust-insight.co.uk
www.robust-insight.co.uk
01469 640558
The Business Hive, Dudley Street,
Grimsby, N.E Lincolnshire DN31 2AB
​Robust Insight Limited, registered in England/Wales
Registered number: 08662045
VAT registration number: 169 2100 21