Changescape is a consulting firm launched in 2002 that provides project management, consulting, and learning services. It has a Net Promoter Score of +97 and is ranked #1 for training, #3 for B2B services, and #8 overall globally. Changescape focuses on long-term client relationships and delivering high-quality services flexibly and at good value. It operates with the values of doing what is right, partnering with clients, and maintaining a fun work environment.

1. Overview

2. Contents
 About Changescape
 Client List
 Service Portfolio
 Relationship with Bupa

3. About Changescape – History & Facts
 Launched on 3nd January 2002
 3 Service Lines: Projects; Consulting & Learning Services
 Some Unique and Innovative Services & Products
 Key Drivers: Flexibility, Quality & Value
 World-Class Net Promoter® Score of +97
 Benchmarked Globally vs Thousands of Companies (NPSBenchmarks.com)
 #1 Training Provider Globally
 #3 B2B Service Provider Globally
 #8 Globally all Industry Sectors
 Adaptive business model, profitable from year 1 and every year since then
 No loans, debts or overdrafts
 Focus on long term relationships with global blue-chip organisations
 Delivered services in over 20 countries since our launch

4. About Changescape – Our Values
Do the Right Thing: We are open with our clients about what we can do
and what we can’t do. We will carry out all activities professionally and to
the best of our abilities at all times. We are committed to delivering
success for our clients, therefore we do what we say we will, on time and
to budget. We are always willing to challenge the Status Quo and we are
not shy to ask "why?". We will not allow history to direct future events and
we will innovate at every opportunity. We do not discriminate on sex, race
or disability.
Work in Partnership: The combined forces of our client's resources and
our Consultants really does provide the opportunity for 1+1=3. We
recognise the experience and added value that everyone from the wider
team can contribute to the successful outcome of any initiative. We
believe it is essential to understand and to treat our customers’ business
as we do our own. We will always seek win-win outcomes because we
believe it is better to have no deal at all than to find yourself in a lose-win
or win-lose situation.
Have Fun: We are passionate about what we do and that is why it is fun
for us to do it. By maintaining an appropriate long-term balance between
our business and personal lives we make work an enjoyable place to be.

5. Client List

6. Service Portfolio
 Project Services
 Consultancy Services
 Learning Services

7. Project Services
Total Portfolio, Programme & Project Management

8. Consulting Services
 Assessment & Development Centres
 Process & Methods Consulting
 Culture Transformation
 Business & IT Effectiveness
 Management HealthCheck
 Strategy Development
 Business Improvement
 Organisational Design
 Change Management
 Test Management
 Communications Consulting
 Team Building
• Client Centeredness
• Non-Reliance
• Do the Right Thing
• Work in Partnership
CONSULTING PRINCIPLES

9. Learning Services

10. Learning & Development Philosophy
 All Training is Tailored to
Client Environment,
Initiatives & Even Individual
People on Occasion
 Reflects Client Culture
 Reinforces Client Goals with
Visible Transfer of Learning
from Course to Workplace
 Realistic & Experiential
 Hard Work But Fun
 Challenging But Supportive
 Post-Course Support

11. Contact Details