xRM - CRM als platform | Rik Dubbink, CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'Customer', veel organisaties vragen om meer geavanceerd Relationship Management. Microsoft Dynamics biedt u een in principe, oneindige uitbreiding van functionaliteit. Daar waar Microsoft Dynamics CRM voorziet van functionaliteit rondom sales, marketing en service, stelt xRM in staat om meerder processen te ondersteunen. Daarmee is Microsoft Dynamics CRM een platform voor gebruik van standaard uitbreidingen of de ontwikkeling van eigen applicaties. U maakt in deze sessie kennis met verschillende additionele oplossingen die u kunt inzetten. En tevens de opties om eigen oplossingen te ontwikkelen
Vanzelfsprekend neemt ook binnen gemeenten het belang van actuele en betrouwbare managementinformatie toe. In diverse MidOffice projecten wordt 'onder water' het product Sharepoint geintroduceerd. Daarmee haalt men een platform in huis met veel mogelijkheden op het gebied van BI.
The document describes the Lunch Buddies program where Robert Hermes and Adrienne Sebesta volunteered at the UCP East Orange/Bailes Campus. They helped out during lunchtime, naptime, and activities like reading, writing, and playing on the playground. The students took a liking to the volunteers, allowing them to assist the teacher and help the children learn in a comfortable environment. Robert and Adrienne enjoyed the rewarding experience of working with these students.
The document discusses how to increase marketing success and provide more value to customers. It recommends asking daily how to increase the value of services provided to customers. It suggests wowing the market by creating or providing value and usefulness now. It emphasizes over-delivering value and providing value before making a sale. The key message is to sow seeds of value in all interactions so that others leave feeling they received more value than what they gave.
xRM - CRM als platform | Rik Dubbink, CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'Customer', veel organisaties vragen om meer geavanceerd Relationship Management. Microsoft Dynamics biedt u een in principe, oneindige uitbreiding van functionaliteit. Daar waar Microsoft Dynamics CRM voorziet van functionaliteit rondom sales, marketing en service, stelt xRM in staat om meerder processen te ondersteunen. Daarmee is Microsoft Dynamics CRM een platform voor gebruik van standaard uitbreidingen of de ontwikkeling van eigen applicaties. U maakt in deze sessie kennis met verschillende additionele oplossingen die u kunt inzetten. En tevens de opties om eigen oplossingen te ontwikkelen
Vanzelfsprekend neemt ook binnen gemeenten het belang van actuele en betrouwbare managementinformatie toe. In diverse MidOffice projecten wordt 'onder water' het product Sharepoint geintroduceerd. Daarmee haalt men een platform in huis met veel mogelijkheden op het gebied van BI.
The document describes the Lunch Buddies program where Robert Hermes and Adrienne Sebesta volunteered at the UCP East Orange/Bailes Campus. They helped out during lunchtime, naptime, and activities like reading, writing, and playing on the playground. The students took a liking to the volunteers, allowing them to assist the teacher and help the children learn in a comfortable environment. Robert and Adrienne enjoyed the rewarding experience of working with these students.
The document discusses how to increase marketing success and provide more value to customers. It recommends asking daily how to increase the value of services provided to customers. It suggests wowing the market by creating or providing value and usefulness now. It emphasizes over-delivering value and providing value before making a sale. The key message is to sow seeds of value in all interactions so that others leave feeling they received more value than what they gave.
Virtensys provides I/O virtualization appliances that simplify server connectivity and management. Their appliances consolidate physical networking and storage adapters into shared pools of virtual I/O resources. This allows datacenter administrators to easily provision and reallocate virtual network interface cards and host bus adapters across multiple servers from a centralized management console. Customers benefit from reduced complexity, costs, and time spent on routine I/O provisioning and management tasks.
This document discusses the elements of design in fashion including color schemes like analogous, complementary, and monochromatic. It also covers line types such as horizontal, vertical, and diagonal. Different shapes are mentioned like bell and tubular. Finally, it addresses texture qualities and using space effectively in designs.
The document provides an introduction to the UK Bribery Act 2010. It summarizes the Act's main provisions, including general bribery offences, foreign public official bribery, corporate failure to prevent bribery, penalties, and timeline for implementation. It also discusses draft government guidance on adequate anti-bribery procedures and considerations around communications and crisis management related to bribery issues.
The CSR Report X Factor - Simon Propper, Emma Howard Boyd, Dax LovegroveCommunicate Magazine
Simon Propper of Context, Emma Howard Boyd of Jupiter Management, and Dax Lovegrove of WWF discuss which corporate sustainability reports have the X Factor
Reporting research and advisory services firm FutureValue confers the Strategic Reporting Index Accolades to UK listed companies for the quality of strategy-related content in the narrative sections of their 2012 Annual Reports.
Over the last six years FutureValue has gifted its Index rankings annually for the 'strategic value" in corporate reporting awards. The 2012 Awards included a host of star achievers. In this year of impending major narrative reporting change FutureValue is pleased to join with Communicate for the first time to confer this seventh set of honours based on its Strategic Reporting Index
Animal law in indian country companion animals_02-12-10Joan Bundy Law
The document discusses the history of animal domestication among Native American tribes and traditional beliefs regarding the treatment of animals. It provides examples of cruelty to animals laws from the Tohono O'odham Nation criminal code and considers various approaches to drafting animal protection laws and codes that are culturally appropriate and address issues like overpopulation, identification, dangerous and destructive animals, and the link between animal abuse and violence against humans.
Adam Vincenzini, Implementation, Google+ for businesses and brandsCommunicate Magazine
1) The document discusses strategies for effectively using Google+ pages, including understanding the key features and benefits of Google+ pages, developing an activation strategy, and creating useful content.
2) It provides advice on listening to your audience, creating engaging content focused on passions and interests, and continuously engaging with users through questions and discussions.
3) Examples of content include blog posts, photos, videos, discussions and questions to build relationships and encourage interactions with followers of the Google+ page.
The document summarizes ancient Greek history from 431 BC to the rise of Rome in the 1st and 2nd centuries BC. It describes the Peloponnesian War between Athens and Sparta, in which Athens was eventually defeated due to a plague and failure in Sicily. Spartan domination lasted only 25 years before being overthrown by Thebes, which then dominated Greece until being defeated by Philip II of Macedon in 338 BC. Alexander the Great's empire was later split among his generals, remaining stable until the rise of Rome.
The document discusses business rules processing and rule engines, explaining what they are, how they work, and providing examples of using rules engines for client-side processing in Flex applications. It covers the basic and Rete algorithms for processing rules, describing how Rete is more efficient by storing rule patterns in a network structure and reusing computations. Real-world examples are provided of using a rules engine for a form builder and Herff Jones' order management system.
Arrowdawn Offshore Europe 2009 Presentationgopher159
The document contains testimonials from multiple companies praising Arrowdawn for their expertise in Cisco products, speed of response, and ability to develop strategic partnerships. The testimonials highlight how Arrowdawn has helped companies save time and money through unified communications solutions.
This document provides information about an Advanced Pedagogical Grammar course from PTCT. The course is designed for TESL Ontario accredited language instructors seeking training in advanced grammar instruction. It has both online and in-class components. The online portion involves sessions, quizzes and journals over 6 months, covering topics like conditionals and causatives. The in-class portion focuses on lesson planning, grammar forms and functions, and CLB levels. Graduates will have a profound understanding of grammar and confidence teaching advanced levels. The course was developed through needs assessments, topic selection, and feedback from instructors and schools.
Virtensys provides I/O virtualization appliances that simplify server connectivity and management. Their appliances consolidate physical networking and storage adapters into shared pools of virtual I/O resources. This allows datacenter administrators to easily provision and reallocate virtual network interface cards and host bus adapters across multiple servers from a centralized management console. Customers benefit from reduced complexity, costs, and time spent on routine I/O provisioning and management tasks.
This document discusses the elements of design in fashion including color schemes like analogous, complementary, and monochromatic. It also covers line types such as horizontal, vertical, and diagonal. Different shapes are mentioned like bell and tubular. Finally, it addresses texture qualities and using space effectively in designs.
The document provides an introduction to the UK Bribery Act 2010. It summarizes the Act's main provisions, including general bribery offences, foreign public official bribery, corporate failure to prevent bribery, penalties, and timeline for implementation. It also discusses draft government guidance on adequate anti-bribery procedures and considerations around communications and crisis management related to bribery issues.
The CSR Report X Factor - Simon Propper, Emma Howard Boyd, Dax LovegroveCommunicate Magazine
Simon Propper of Context, Emma Howard Boyd of Jupiter Management, and Dax Lovegrove of WWF discuss which corporate sustainability reports have the X Factor
Reporting research and advisory services firm FutureValue confers the Strategic Reporting Index Accolades to UK listed companies for the quality of strategy-related content in the narrative sections of their 2012 Annual Reports.
Over the last six years FutureValue has gifted its Index rankings annually for the 'strategic value" in corporate reporting awards. The 2012 Awards included a host of star achievers. In this year of impending major narrative reporting change FutureValue is pleased to join with Communicate for the first time to confer this seventh set of honours based on its Strategic Reporting Index
Animal law in indian country companion animals_02-12-10Joan Bundy Law
The document discusses the history of animal domestication among Native American tribes and traditional beliefs regarding the treatment of animals. It provides examples of cruelty to animals laws from the Tohono O'odham Nation criminal code and considers various approaches to drafting animal protection laws and codes that are culturally appropriate and address issues like overpopulation, identification, dangerous and destructive animals, and the link between animal abuse and violence against humans.
Adam Vincenzini, Implementation, Google+ for businesses and brandsCommunicate Magazine
1) The document discusses strategies for effectively using Google+ pages, including understanding the key features and benefits of Google+ pages, developing an activation strategy, and creating useful content.
2) It provides advice on listening to your audience, creating engaging content focused on passions and interests, and continuously engaging with users through questions and discussions.
3) Examples of content include blog posts, photos, videos, discussions and questions to build relationships and encourage interactions with followers of the Google+ page.
The document summarizes ancient Greek history from 431 BC to the rise of Rome in the 1st and 2nd centuries BC. It describes the Peloponnesian War between Athens and Sparta, in which Athens was eventually defeated due to a plague and failure in Sicily. Spartan domination lasted only 25 years before being overthrown by Thebes, which then dominated Greece until being defeated by Philip II of Macedon in 338 BC. Alexander the Great's empire was later split among his generals, remaining stable until the rise of Rome.
The document discusses business rules processing and rule engines, explaining what they are, how they work, and providing examples of using rules engines for client-side processing in Flex applications. It covers the basic and Rete algorithms for processing rules, describing how Rete is more efficient by storing rule patterns in a network structure and reusing computations. Real-world examples are provided of using a rules engine for a form builder and Herff Jones' order management system.
Arrowdawn Offshore Europe 2009 Presentationgopher159
The document contains testimonials from multiple companies praising Arrowdawn for their expertise in Cisco products, speed of response, and ability to develop strategic partnerships. The testimonials highlight how Arrowdawn has helped companies save time and money through unified communications solutions.
This document provides information about an Advanced Pedagogical Grammar course from PTCT. The course is designed for TESL Ontario accredited language instructors seeking training in advanced grammar instruction. It has both online and in-class components. The online portion involves sessions, quizzes and journals over 6 months, covering topics like conditionals and causatives. The in-class portion focuses on lesson planning, grammar forms and functions, and CLB levels. Graduates will have a profound understanding of grammar and confidence teaching advanced levels. The course was developed through needs assessments, topic selection, and feedback from instructors and schools.
Presentatie voor een seminarie aan de HUB voor postgraduaten digitale communicatie. Aan de hand van een interactieve oefening een business model opstellen om gefundeerd e-business te introduceren.
Incentro & Google Search bieden gebruikers krachtige zoekoplossingen voor Web Content en Enterprise Content. Koppel verschillende databases en vind daadwerkelijk wat u zoekt.
CRM 2011 als xRM platform - CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'customer'. Want van een vereniging ben je lid. Aan een community neem je deel. Van een goed doel ben je donateur. Van een bedrijf kun je leverancier zijn. En bij een opleidingsinstituut ben je student. CRM Partners vervangt daarom de C van CRM vaak door de ruim invulbare x. Het rendementsvolle resultaat? Geavanceerd Relationship Management met wie u maar wilt.
#Teamsfest: Become a Road warrior with teams mobileMarijn Somers
The document is an agenda for a presentation on Microsoft Teams mobile. It outlines features and capabilities of Teams mobile such as using it for team communication through chat and video calls, collaborating by sharing files and using third party apps, and managing workflows through role-based experiences. It also lists several demos that will be shown, including setting up quiet hours, keeping in touch while working from home, using the app as a project manager, and clocking in and out of work shifts.
Teams etiquette provides guidelines for proper use of Microsoft Teams within an organization. Some key points covered include:
- Etiquette rules like keeping profiles up to date, using channels properly for topic-based conversations, and guidelines for chat messages and meetings.
- Governance involves managing the lifecycle of Teams from creation through archiving/deletion according to different levels from personal to organizational.
- Administrative tools are available for managing Teams including policies for naming, guest access, and expiration/retention of content.
- Files and content are stored in associated SharePoint sites while conversations remain searchable even after archiving or deleting Teams.
SharePoint Saturday Cambridge 2017: Training your organisation on Office 365Marijn Somers
This document provides guidance on training an organization on a new platform like Office 365. It recommends:
1. Training users is important to drive adoption, increase productivity, and reduce mistakes. Different audiences and generations require different training approaches.
2. A combination of classroom training for key users, short video tutorials, on-demand coaching, and a learning portal with documentation is most effective. Training should be just-in-time and tailored to each user's needs.
3. Stories from real customers, examples of common mistakes, and repeating content in different formats helps reinforce learning. Champions from each business unit can also help spread adoption.
SPS-NYC 2017: Managing external users in Office 365Marijn Somers
This document provides guidance on managing external users in Office 365. It discusses the different options for external sharing in SharePoint and OneDrive, including the invite and redeem model. It also covers configuring external access settings at the tenant, site collection, and individual file levels. The document demonstrates how to add external users to Azure Active Directory and monitor their activity through auditing logs. The key takeaways are to learn and configure the available security settings for external sharing, educate internal users, and use auditing to monitor external user access and activity.
SPS OSLO 2016 - Training your organisation on SharePointMarijn Somers
This document discusses training an organization on SharePoint. It recommends:
1) Providing training through multiple methods like classroom, videos, coaching to accommodate different learning styles.
2) Distributing information about training through a SharePoint "Academy" site containing documentation, training schedules and help resources.
3) Using stories of past mistakes and examples from customers to emphasize why training is important for driving adoption, productivity and avoiding issues.
Training your organisation on SharePointMarijn Somers
This document outlines different approaches for training organizational users on SharePoint. It discusses the importance of training for adoption and advantages it provides users. Various training methods are presented, including classroom, short bursts, coaching, train-the-trainer, on-demand videos, wikis/blogs, and playground environments. It also recommends distributing information on training opportunities through technology adoption lifecycle communications, coaching, video training with forums, and academy sites with multiple training solutions and support documentation. Key takeaways emphasize providing multiple training repetitions and examples from customers.
Using SharePoint to get a LEAN enterpriseMarijn Somers
Using SharePoint to get a LEAN enterprise discusses how implementing LEAN principles through SharePoint can help businesses streamline processes and reduce waste. The document outlines key LEAN concepts like eliminating mura, muri, and muda; continuous improvement through kaizen; using visual tools for standard work and 5S; and demand management through kanban. It argues that knowledge management and collaboration are important for LEAN, and a dedicated SharePoint workspace can help organizations start implementing LEAN principles.
This document discusses how to use jQuery to improve the user experience in SharePoint. It begins with an introduction to jQuery and how it can be used in SharePoint. It then provides a demo of using jQuery to modify the look and feel, data, and events of a car request form. It also demonstrates using jQuery plugins and context variables. The document suggests best practices for using jQuery in SharePoint, such as where to store the files, and provides additional resources for learning jQuery.
The document discusses the history and capabilities of Microsoft SharePoint in large organizations. It traces SharePoint's evolution from 2001 to the present day. It describes how SharePoint can provide a single infrastructure for intranets, extranets, and internet sites. It also outlines how SharePoint supports various business functions like business intelligence, collaboration, search, and content management. Finally, it provides examples of how large companies have implemented SharePoint solutions for functions like corporate identity, intranets, document management, and more.
2. Agenda
Kip of ei ?
Introductie SharePoint
Veel gevraagde functionaliteiten
Roadmap
Prioriteiten bepalen
Loc/Value diagram
Hoe faseren
3. Waarom Faseren ?
Change management
Bewustzijn laten groeien
Best practices vorm geven
Impact op manier van werken
Nieuwe ideën opdoen
4. Belangrijke stappen
Wat willen we doen met SharePoint?
Wat is standaard en wat niet ?
Wat zijn quick wins en wat wordt maatwerk ?
Wat willen we eerst doen en wat later ?
Kip of het ei:
Klant: Wat kan SharePoint ?
Implementator: Wat wil je dat SharePoint doet
voor jou ?
12. Hoe werken organisaties met
SharePoint ?
Wie is wie ?
Corporate Search
Afdelingssites
Projectsites
Document management
Intranet / Extranet
Internet website
Single point of information
Meeting workspaces
Specifieke toepassingen: Workflows,…
Digitale factuurverwerking
13. Fantastic 40 templates
Site Admin Templates Server Admin Templates
Board of Directors Absence Request and Vacation Schedule
Business Performance Reporting Management
Case Management for Government Budgeting and Tracking Multiple Projects
Agencies Bug Database
Classroom Management Call Center
Clinical Trial Initiation and Management Change Request Management
Competitive Analysis Site Compliance Process Support Site
Discussion Database Contacts Management
Disputed Invoice Management Document Library and Review
Employee Activities Site Event Planning
Employee Self-Service Benefits Expense Reimbursement and Approval
Employee Training Scheduling and Materials Help Desk
Equity Research Inventory Tracking
Integrated Marketing Campaign Tracking IT Team Workspace
Manufacturing Process Management Job Requisition and Interview Management
New Store Opening Knowledge Base
Product and Marketing Requirements Lending Library
Planning Physical Asset Tracking and Management
Request for Proposal Project Tracking Workspace
Sports League Room and Equipment Reservations
Team Work Site Sales Lead Pipeline
Timecard Management
14. 3d party solutions
Podcasting kit
Harmony plugin voor Outlook
Facetted Search
Community Kit
ChartPart
15. Oplijsten van behoeftes
Het beheren van acties:
Werken met kleuren
Kenmerken toe te kennen op basis van prioriteit en deadline
Werken met reminders
Documentenbeheer
Agendabeheer
Urenbeheer per periode, medewerker en project
Resourceplanning per periode, medewerker en project
Tonen van totaaloverzichten per onderwerp
Budgetbewaking per project
Archivering
Contractbeheer (incl. follow-up)
Signaalfuncties (ook per mail)
Feitenboek (Feiten/opmerking noteren per project/afdeling/onderwerp)
Projectgroepinrichting (incl. autorisatie)
Projectformats (noteren doelstellingen, enz.)
(Voortgangs) rapportages
Workflows
Selecties maken, bijv. binnen acties.
Opmerkingen posten.
Contactpersonen
Omgeving (deels) delen met externen
16. Prioriteiten bepalen
Ok, we weten wat we willen gaan doen met
SharePoint..
Hoe beginnen we er aan ?
Fit / Gap
Standaard
Customisatie
development
Waarde van de oplossing voor de organisatie
17. Loc/Value diagram
1
Low
Solution B
Type of business value
- Strategic
Level Solution C
Type of business value
Of Solution A - Key Operational
2
Complexity Type of business value
- Support
Solution D
Type of business value
Solution E - Strategic
Type of business value
- High Potential
High
3 3
2
Low High
Value
18. Hoe Faseren ?
Features
Applicaties
Groepen van gebruikers
Per fase:
Scope
Budget
19. Per fase - template
Basisdoelstelling
Doelpubliek, Rollen
Inhoud van fase
Aangeboden inhoud in feature
Personalisatie
Intranet – Extranet – website
Uitdaging
Toegevoegde Waarde
20. Voorbeeld Fase 1
INTERNET
INTERNET
EXTRANET
ZORGWEB
Extranet User
Dynamics NAV
Management
Applicatie
??-PORTAL
INTRANET
21. Voorbeeld Fase 2
INTERNET
INTERNET
EXTRANET
ZORGWEB
Extranet User
Dynamics NAV VERZORGINGSWEB Management
Applicatie
??-PORTAL
INTRANET
Active Directory
ENTERPRISE
SEARCH
(intranet zone)
PROJECTMANAGEMENT
Exchange
22. Voorbeeld Fase 3
INTERNET
INTERNET
EXTRANET
ZORGWEB
Extranet User
Dynamics NAV VERZORGINGSWEB Management
Applicatie
??-PORTAL
INTRANET
Workflow
Management
Active Directory INVOICE SOLUTION
Solution
(BCT)
ENTERPRISE
SEARCH
(intranet zone)
PROJECTMANAGEMENT
Exchange
23. Voorbeeld Fase 4
INTERNET
PUBLIEKE WEBSITE
(www.bosman.com)
ENTERPRISE
SEARCH INTERNET
(internet zone)
PUBLIEKE WEBSHOP
EXTRANET
ZORGWEB
ENTERPRISE Extranet User
Dynamics NAV VERZORGINGSWEB SEARCH Management
(per extranet) Applicatie
??-PORTAL
INTRANET
Workflow
Management
Active Directory INVOICE SOLUTION
Solution
(BCT)
ENTERPRISE
SEARCH
(intranet zone)
PROJECTMANAGEMENT
Exchange
Editor's Notes
Sites SharePoint Sites delivers a single infrastructure to provide portal and collaboration capabilities across intranet, extranet, and Internet sites. Bring users together to share information, data, and expertise across organizations.
Communities SharePoint Communities empowers people to work together in ways that are most effective for them. Allow people to collaborate in groups, share knowledge and ideas, connect with colleagues, and find information and experts easily.
Content SharePoint Content enables all users to participate in a governed, compliant content management lifecycle. SharePoint Content makes it possible to expertly balance user experience with policy and process.
Search SharePoint Search give users the ability to find the content, information, and people they need by combining an integrated, easy-to-manage platform with best-of-breed enterprise search technology.
Insights SharePoint Insights enables users to access and interact with information across unstructured and structured data sources. Empower users to discover the right people and expertise to make better and more agile business decisions.
Composites SharePoint Composites empowers users to rapidly respond to business needs by creating their own no-code solutions on-premises or in the cloud, through a rich set of building blocks, tools, and self-service capabilities.